Bilingual Call Center Representative

EXL

Bilingual representative supporting healthcare customers for EXL Health, a data analytics and digital operations company. Handling calls, updating policy information, and researching solutions remotely.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing exceptional customer service. Capable of managing multiple priorities and adapting to changes in a fast-paced environment.

Highest-signal resume keywords

Strong Communication SkillsCustomer Service ExperienceBilingual English And SpanishPC Skills Including Microsoft OfficeAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy Information UpdatingCustomer Interaction DocumentationResearch SolutionsProcess Improvement

Soft Skills

ProfessionalismAbility To Build RapportAdaptabilityCollaboration

Tools & Technologies

WindowsMicrosoft OfficeOnline Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Call Center ExperienceHealthcare ExperienceInsurance Experience

About the role

Key responsibilities & impact

Handle inbound and outbound calls with professionalism, care, and attention to detail
Update policy information and ensure accuracy in systems
Stay up-to-date on products, processes, and regulations
Understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives
Build strong customer relationships and provide support
Document every customer interaction
Collaborate with teammates to meet individual and team goals
Share ideas to improve processes

Requirements

What you’ll need

High school diploma
Strong communication skills and ability to build rapport
PC skills, including Windows, Microsoft Office, and online systems
Ability to learn quickly and adapt to changes
Organizational skills and attention to detail
Passion for customer service
Bilingual English and Spanish (preferred but not required)
Previous call center or customer service experience (preferred but not required)
Healthcare or insurance experience (preferred but not required)
Ability to handle multiple priorities under pressure (preferred but not required)

Benefits

Comp & perks

Hands-on training
Mentoring program
Career growth opportunities
Flexible schedules with shifts between 8am-8pm ET
Work-from-home arrangement