Excelsior University

General

• Implementing courses as designed by the University, including the completion of weekly tasks on a university-supplied checklist.
• Bringing their own knowledge and expertise to bear on the subject matter.
• Engaging regularly and substantively with students via email, announcements, and online discussion boards.
• Providing timely, high-quality feedback on student work.
• Holding regular virtual office hours.
• Keeping the department chair apprised of any student or course issues.
• Following University policies.
• Completing University-required training and attending required pre-term meetings.

Part-Time Faculty, Natural Sciences

• Teach assigned course as prescribed, making no changes to content or implementation guidelines.
• Demonstrate subject matter expertise through constructive and substantive involvement with student discussions/learning activities and sharing of expertise and experience.
• Challenge students’ own thinking and form connections between theory and practice across disparate areas of knowledge in diverse settings, and among divergent viewpoints.
• Create an effective, engaged, and vibrant online learning community by maintaining a frequent and meaningful online/email presence in courses.
• Adhere to established minimum teaching and engagement expectations, and to all University and School of Graduate Studies policies as outlined in the Faculty Handbook.
• Offer timely formative and summative feedback on student assignments.
• Set clear academic standards, provide constructive feedback throughout the course, and provoke critical thinking.
• Commit an average of 134-140 hours of work per 3-credit course assigned.
• Provide prompt, substantive, and timely responses to student needs and communications.
• Be familiar with the Canvas learning management system and all support services available to students.
• Demonstrate skill in understanding cultural differences and a commitment to diversity, equity, and inclusion.

Part-Time Online Faculty, Computer Science

• Provide operational, communications, and data coordination support to strengthen faculty and student success.
• Ensure consistency across academic processes, communications, and faculty management while supporting academic integrity, student engagement, and program operations.
• Coordinate faculty communications, tracking credentials and training completion, assisting with curriculum committee logistics, and supporting honor societies, student awards, and outreach initiatives.
• Monitor academic integrity submissions, prepare related documentation, and manage student engagement activities such as residencies and presentation symposiums.
• Support department chairs in analyzing course evaluation data, preparing reports, and monitoring key academic metrics.
• Manage shared inboxes, maintain records, and provide logistical support for meetings, events, and operational projects to ensure accuracy, compliance, and effective communication throughout the college.
• Coordinate scheduling, communications, and resource needs for faculty-related meetings and initiatives, ensuring smooth execution and participation.
• Serve as the first point of contact for faculty experiencing technical challenges in course delivery; resolve issues promptly or escalate to appropriate support teams.

Faculty and Student Support Associate

• Act as the liaison for grant offices, healthcare providers, employment partners, and other third-party payers for student eligibility, program, billing, and other related questions.
• Track and maintain accurate records of program students from initial inquiry through their coverage by third-party payments, including researching and calculating information from prior coursework.
• Work directly with external partners to understand and communicate specific requirements for each student. Deliver prompt and clear responses, proactively following up on inquiries from various functional areas to ensure timely resolution.
• Analyze and present financial and enrollment data, including tuition, book and supply costs, pathway requirements, coursework, and credit registration.
• Work with the financial aid team to evaluate how financial aid calculations factor into third-party charges and compliance.
• Directly communicate changes and updates to relevant functional areas and third-party payers to ensure all parties are informed and aligned.
• Submit invoices to various agencies on behalf of the university and ensure accurate record-keeping. Coordinate with the student accounting team for third-party charges.
• Reconcile invoices and payments from third-party payers, ensuring accurate documentation and resolution of discrepancies. Collaborate with the fiscal office on payments, ensuring accurate processing and alignment with university policies.
• Collect overdue funds from third-party payers, ensuring timely resolution and accurate documentation of all transactions. Conduct personalized outreach to enhance the effectiveness of collection efforts.
• Maintain and generate reports on program participation, billing information, and collections as needed.
• Assist in the day-to-day operations.

Program Coordinator

• Provide accurate advising/coaching related to student curriculum and degree planning
• Advise students regarding educational goals and career path
• Track and report on student progress using relevant platforms
• Advocate for students by referring them to essential university services
• Contribute to committees and workgroups as needed
• Engage in professional development for individual growth

Academic Advisor I

• Manage and maintain the integrity of employee data, ensuring accuracy and confidentiality
• Provide excellent customer service, assisting with employee onboarding
• Collaborate with HR team members to streamline HR processes and improve operational efficiency
• Assist with administering and maintaining the HRIS and employee files, ensuring compliance, data accuracy, data privacy, and security
• Reach out to IT regarding any data flow issues to downstream systems
• Participate in HRIS system audits to ensure data integrity and compliance

HRIS Coordinator

Full-stack Engineer

• Provide technical leadership for day-to-day operations and stability of Ellucian Colleague ERP
• Analyze system behavior and operational trends to improve platform reliability and resiliency
• Serve as senior technical lead for resolution of high-impact ERP incidents and recurring system failures
• Support prioritization efforts through technical analysis and operational impact assessment

ERP Technical Lead

IT Support

• Manage daily operations of core IT infrastructure including servers, storage, virtualization, and cloud environments
• Ensure high availability, performance, and reliability of backend systems
• Oversee system monitoring, alerting, patching, and maintenance activities
• Coordinate infrastructure troubleshooting and incident resolution
• Maintain operational standards and configuration consistency
• Oversee administration of core infrastructure services including identity, directory services, and authentication systems
• Support configuration, maintenance, and optimization of backend platforms
• Ensure system documentation is current and accurate
• Provide technical escalation support for infrastructure-related issues
• Serve as escalation point for infrastructure incidents and outages
• Ensure timely response, resolution, and communication during service disruptions
• Coordinate root cause analysis and corrective actions
• Support ITIL-based incident and problem management processes
• Supervise technical staff and/or contractors supporting infrastructure operations
• Assign work, manage priorities, and ensure timely task completion
• Coordinate with external vendors for infrastructure hardware, cloud, and support services
• Monitor vendor performance and service delivery commitments
• Manage patching, upgrades, and lifecycle replacement for infrastructure systems
• Ensure systems remain secure, supported, and compliant with standards
• Plan and execute maintenance activities with minimal business disruption
• Track hardware and software lifecycle status
• Support connectivity and integration between infrastructure systems and enterprise applications
• Troubleshoot system connectivity and data flow issues
• Collaborate with application teams to ensure reliable backend services
• Maintain infrastructure documentation, diagrams, and operational procedures
• Improve operational processes for efficiency, reliability, and consistency
• Support cross-training and knowledge sharing within IT infrastructure team
• Maintain knowledge of infrastructure technologies, cloud platforms, and system tools
• Stay current on industry best practices for IT operations and infrastructure management
• Continuously develop technical and operational skills

IT Manager

Data Engineer

• Work with data analysts, data governance workgroups, and other stakeholders to understand their needs and translate them into technical requirements.
• Maintain a strong understanding of business workflows, processes, and events, and relate this understanding to how these are captured in transactional systems.
• Develop and implement strategies to ensure data is clean and reliable.
• Design and execute tests to validate data transformations, migrations, and storage within the data warehouse environment.
• Identify any errors or inconsistencies in the enterprise data warehouse.
• Write technical documentation and term definitions in the Data Governance Platform.
• Implement data governance and ensure data integrity across all BI initiatives.

Account Executive

• Set aggressive yet achievable sales targets and a detailed annual sales plan aimed at achieving these targets.
• Prospects, acquires, and retains high value client engagements.
• Able to use performance consulting skills to diagnose client needs and propose educational solutions with business impact.
• Leads key accounts to achieve and maintain required level of client satisfaction, revenue, profitability and margins.
• Forecasts sales pipeline and manages time and activities to address pipeline fluctuations.
• Utilizes value-based pricing to establish the Center for Leadership as a high value, differentiated brand.
• Convert marketing qualified leads into sales opportunities.
• Inform the development of campaigns to reach target markets in efficient and effective ways.
• Leverages partnerships, faculty, and external relationships to be sources of leads and additions to the Excelsior University learning community.
• Leverage social media (e.g., LinkedIn) to make connections and generate leads.
• Deliver on revenue, margin, and client satisfaction metrics, adjusting processes and policies as needed based on market demand and goal achievement.
• Leverage digital tools; Salesforce, ZoomInfo, etc. as needed to support growth.

• Prospects, acquires, and retains high value client engagements
• Able to use performance consulting skills to diagnose client needs and propose educational solutions with business impact
• Leads key accounts to achieve and maintain required level of client satisfaction, revenue, profitability and margins
• Forecasts sales pipeline and manages time and activities to address pipeline fluctuations
• Utilizes value-based pricing to establish the Center for Leadership as a high value, differentiated brand
• Convert marketing qualified leads into sales opportunities.
• Inform the development of campaigns to reach target markets in efficient and effective ways.
• Leverages partnerships, faculty, and external relationships to be sources of leads and additions to the Excelsior University learning community
• Leverage social media (e.g., LinkedIn) to make connections and generate leads
• Deliver on revenue, margin, and client satisfaction metrics, adjusting processes and policies as needed based on market demand and goal achievement
• Leverage digital tools; Salesforce, ZoomInfo, etc. as needed to support growth
• Support a community of practice with talent/learning and business leaders through targeted outreach and events
• Develop relationships across the university to align C4L initiatives with institutional priorities and academic offerings.

System Administrator

• Provide administrative support for the Banner SaaS ecosystem, including Banner core modules and integrated platforms such as Degree Works, CRM Advise, Smart Plan, and other related cloud-based solutions.
• Configure, maintain, and optimize Banner SaaS applications to support institutional academic, administrative, and business processes.
• Support and administer Banner extensibility and integration capabilities, including working with APIs and system integrations to ensure secure, scalable, and reliable operation within the Banner SaaS environment.
• Collaborate with functional and technical teams to coordinate Banner configuration and extensibility initiatives, ensuring alignment with Banner SaaS standards, institutional governance, and compliance requirements.
• Administer system security, including user roles, permissions, and access controls, to protect sensitive institutional data and comply with security, privacy, and regulatory standards.
• Monitor system performance, availability, and integrations to ensure stable and reliable operation across Banner and related SaaS platforms.
• Provide technical and administrative support by troubleshooting and resolving system issues in a timely manner to minimize impact on end users.
• Maintain system documentation, configuration standards, and operational procedures in alignment with Banner SaaS best practices and institutional policies.
• Support audits, releases, upgrades, and change-management activities associated with Banner SaaS and integrated cloud platforms.
• Perform additional related duties assigned to support institutional technology initiatives.

Banner System Administrator

Marketing

• Use predictive and prescriptive analytical techniques to enable leadership to make informed decisions
• Apply demonstrated knowledge of data modeling, business analysis, and statistical analysis
• Support projects and work with university leaders to identify assumptions for analytical tools and models

Senior Decision Scientist – Marketing and Enrollment Management

Account Manager

• Join a team that transforms data into decisions—using advanced analytics, AI, and experimentation to unlock opportunity, improve student outcomes, and shape strategy across a mission-driven university.
• Collaborate closely with business partners in Academic Affairs and Transformational Partnerships.
• Use machine learning, predictive modeling, experimental design, and other analytical techniques to inform strategic decisions and identify opportunities for efficiency and growth.
• Lead innovative projects and support Excelsior’s mission of serving adult learners, especially those historically underrepresented in higher education.

Senior Decision Scientist – Academic Affairs, Transformational Partnerships

Financial Planning and Analysis

• Administer Title IV programs including awarding, verification, and reconciliation
• Ensure compliance with Federal Title IV regulations
• Communicate changes related to assigned programs to all stakeholders
• Create and maintain process flows for assigned programs
• Provide excellent customer service and assistance to students

Part-Time Faculty, Natural Sciences

Part-Time Online Faculty, Computer Science

Faculty and Student Support Associate

Program Coordinator

Academic Advisor I

HRIS Coordinator

ERP Technical Lead

IT Manager

Data Engineer

Account Executive

Account Executive

Banner System Administrator

Senior Decision Scientist – Marketing and Enrollment Management

Senior Decision Scientist – Academic Affairs, Transformational Partnerships

Assistant Director – Financial Aid