Banner System Administrator

Excelsior University

Banner System Administrator managing Banner student information system administration for university. Collaborating with teams to ensure system optimization, security, and integration alignment with goals.

Posted 6/11/2026full-timeAlbany • New York • 🇺🇸 United StatesMid-LevelSenior💰 $87,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Provide administrative support for the Banner SaaS ecosystem, including Banner core modules and integrated platforms such as Degree Works, CRM Advise, Smart Plan, and other related cloud-based solutions.
Configure, maintain, and optimize Banner SaaS applications to support institutional academic, administrative, and business processes.
Support and administer Banner extensibility and integration capabilities, including working with APIs and system integrations to ensure secure, scalable, and reliable operation within the Banner SaaS environment.
Collaborate with functional and technical teams to coordinate Banner configuration and extensibility initiatives, ensuring alignment with Banner SaaS standards, institutional governance, and compliance requirements.
Administer system security, including user roles, permissions, and access controls, to protect sensitive institutional data and comply with security, privacy, and regulatory standards.
Monitor system performance, availability, and integrations to ensure stable and reliable operation across Banner and related SaaS platforms.
Provide technical and administrative support by troubleshooting and resolving system issues in a timely manner to minimize impact on end users.
Maintain system documentation, configuration standards, and operational procedures in alignment with Banner SaaS best practices and institutional policies.
Support audits, releases, upgrades, and change-management activities associated with Banner SaaS and integrated cloud platforms.
Perform additional related duties assigned to support institutional technology initiatives.

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Systems, or a related field preferred; equivalent combination of education and professional experience will be considered.
Three (3) or more years of experience in system administration, systems analysis, or enterprise application support, preferably within higher education, ERP, or SaaS environments.
Experience supporting Banner extensibility capabilities, including configuration and administration of integrations and APIs within a Banner SaaS environment preferred.
Demonstrated experience supporting Banner core modules and associated administrative processes.
Demonstrated experience supporting Banner-related student success and advising platforms, including Degree Works, Smart Plan, and CRM Advise.
Experience administering Banner SaaS or other cloud-based enterprise platforms, including system configuration, monitoring, upgrades, and vendor-managed release cycles.
Strong understanding of systems analysis, business process evaluation, and the downstream impacts of system configuration and integration changes.
Working knowledge of information security best practices, including role-based access controls, data protection, and regulatory or compliance requirements.
Proven ability to troubleshoot complex system and integration issues, manage multiple priorities, and deliver high-quality service in a collaborative environment.
Strong interpersonal, written and verbal communication, organizational, and problem-solving skills.
Flexibility to support alternate work schedules or after-hours system support as operational needs require.

Benefits

Comp & perks

University will supply necessary equipment (e.g., Laptop, docking station)
Mandatory occasional travel for meetings, conferences, and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system administrationsystems analysisenterprise application supportBanner extensibilityAPI integrationsystem configurationsystem monitoringtroubleshootingdata protectionbusiness process evaluation

Soft Skills

interpersonal skillswritten communicationverbal communicationorganizational skillsproblem-solving skillscollaborationflexibilitytime managementprioritizationcustomer service