Faculty and Student Support Associate

Excelsior University

Faculty and Student Support Associate enhancing faculty and student success through operational support and coordination of academic processes. Managing communications, data, and supporting faculty and student engagement activities.

Posted 6/27/2026full-timeAlbany • New York • 🇺🇸 United StatesEntry Level💰 $42,000 - $46,000 per yearWebsite

About the role

Key responsibilities & impact

Provide operational, communications, and data coordination support to strengthen faculty and student success.
Ensure consistency across academic processes, communications, and faculty management while supporting academic integrity, student engagement, and program operations.
Coordinate faculty communications, tracking credentials and training completion, assisting with curriculum committee logistics, and supporting honor societies, student awards, and outreach initiatives.
Monitor academic integrity submissions, prepare related documentation, and manage student engagement activities such as residencies and presentation symposiums.
Support department chairs in analyzing course evaluation data, preparing reports, and monitoring key academic metrics.
Manage shared inboxes, maintain records, and provide logistical support for meetings, events, and operational projects to ensure accuracy, compliance, and effective communication throughout the college.
Coordinate scheduling, communications, and resource needs for faculty-related meetings and initiatives, ensuring smooth execution and participation.
Serve as the first point of contact for faculty experiencing technical challenges in course delivery; resolve issues promptly or escalate to appropriate support teams.

Requirements

What you’ll need

An associate’s degree in a related field is required.
Minimum of 1 year of related experience in an educational setting.
Experience in adult and continuing education, or in distance education, is highly desirable.
Comfort working with technologies to collect and analyze data in support of college initiatives.
Reliable task execution: Consistent and accurate data entry, record-keeping, and completion of assigned duties.
Professional communication: Strong email and phone etiquette; clear and timely follow-through.
Technical Proficiency: Comfort using Monday.com, Microsoft Teams, Word, PowerPoint, Excel spreadsheets, and templates.
Attention to Detail: Accurate data entry, proofreading, and checklist use to reduce corrections.
Team-first mindset: Collaborative approach with openness to feedback and continuous learning.
Timely Response: one-business-day turnaround for assigned outreach, technical response, and academic integrity case routing.
Accuracy & Documentation: Logs, lists, and records are maintained with precision and completeness.
Process Consistency: Demonstrated reduction in corrections through effective use of checklists and proofreading.
Stakeholder Support: Faculty and student communications are clear, professional, and aligned with institutional standards.
Operational Contribution: Active support of academic events, student initiatives, and data reporting that enhance the school’s effectiveness.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Excelsior University Website LinkedIn All Job Openings 201 - 500 employees Founded 1971 📚 Education 🤝 Non-profit Education
Non-profit Excelsior University is a regionally accredited, nonprofit university based in New York that delivers flexible, career-focused online and hybrid undergraduate, graduate, and certificate programs across business, health sciences, nursing, liberal arts, public service, and technology. The institution emphasizes transfer and credit-for-prior-learning options, frequent eight-week terms, robust support for military and veteran students, career readiness services, and specialized offerings such as cybersecurity and nursing pathways. Faculty and Student Support Associate 🔥 1 hour ago 🏢🏡 Albany – Hybrid 💵 $42k - $46k / year ⏰ Full Time ⚪️ Entry-level 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide operational, communications, and data coordination support to strengthen faculty and student success.
Ensure consistency across academic processes, communications, and faculty management while supporting academic integrity, student engagement, and program operations.
Coordinate faculty communications, tracking credentials and training completion, assisting with curriculum committee logistics, and supporting honor societies, student awards, and outreach initiatives.
Monitor academic integrity submissions, prepare related documentation, and manage student engagement activities such as residencies and presentation symposiums.
Support department chairs in analyzing course evaluation data, preparing reports, and monitoring key academic metrics.
Manage shared inboxes, maintain records, and provide logistical support for meetings, events, and operational projects to ensure accuracy, compliance, and effective communication throughout the college.
Coordinate scheduling, communications, and resource needs for faculty-related meetings and initiatives, ensuring smooth execution and participation.
Serve as the first point of contact for faculty experiencing technical challenges in course delivery; resolve issues promptly or escalate to appropriate support teams. 🎯 Requirements
An associate’s degree in a related field is required.
Minimum of 1 year of related experience in an educational setting.
Experience in adult and continuing education, or in distance education, is highly desirable.
Comfort working with technologies to collect and analyze data in support of college initiatives.
Reliable task execution: Consistent and accurate data entry, record-keeping, and completion of assigned duties.
Professional communication: Strong email and phone etiquette; clear and timely follow-through.
Technical Proficiency: Comfort using Monday.com, Microsoft Teams, Word, PowerPoint, Excel spreadsheets, and templates.
Attention to Detail: Accurate data entry, proofreading, and checklist use to reduce corrections.
Team-first mindset: Collaborative approach with openness to feedback and continuous learning.
Timely Response: one-business-day turnaround for assigned outreach, technical response, and academic integrity case routing.
Accuracy & Documentation: Logs, lists, and records are maintained with precision and completeness.
Process Consistency: Demonstrated reduction in corrections through effective use of checklists and proofreading.
Stakeholder Support: Faculty and student communications are clear, professional, and aligned with institutional standards.
Operational Contribution: Active support of academic events, student initiatives, and data reporting that enhance the school’s effectiveness. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data coordinationdata entryrecord-keepingcurriculum committee logisticscourse evaluation analysisreport preparationacademic metrics monitoringtechnical issue resolutionproofreadingchecklist use

Soft Skills

professional communicationattention to detailteam-first mindsettimely responsecollaborative approachopenness to feedbackcontinuous learningaccuracystakeholder supportoperational contribution

Certifications

associate’s degree