IT Manager

Excelsior University

IT Manager overseeing university's infrastructure operations and support for IT services. Ensuring operational stability, security, and high performance for essential IT systems.

Posted 6/19/2026full-timeAlbany • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudITSMLinuxVMware

About the role

Key responsibilities & impact

Manage daily operations of core IT infrastructure including servers, storage, virtualization, and cloud environments
Ensure high availability, performance, and reliability of backend systems
Oversee system monitoring, alerting, patching, and maintenance activities
Coordinate infrastructure troubleshooting and incident resolution
Maintain operational standards and configuration consistency
Oversee administration of core infrastructure services including identity, directory services, and authentication systems
Support configuration, maintenance, and optimization of backend platforms
Ensure system documentation is current and accurate
Provide technical escalation support for infrastructure-related issues
Serve as escalation point for infrastructure incidents and outages
Ensure timely response, resolution, and communication during service disruptions
Coordinate root cause analysis and corrective actions
Support ITIL-based incident and problem management processes
Supervise technical staff and/or contractors supporting infrastructure operations
Assign work, manage priorities, and ensure timely task completion
Coordinate with external vendors for infrastructure hardware, cloud, and support services
Monitor vendor performance and service delivery commitments
Manage patching, upgrades, and lifecycle replacement for infrastructure systems
Ensure systems remain secure, supported, and compliant with standards
Plan and execute maintenance activities with minimal business disruption
Track hardware and software lifecycle status
Support connectivity and integration between infrastructure systems and enterprise applications
Troubleshoot system connectivity and data flow issues
Collaborate with application teams to ensure reliable backend services
Maintain infrastructure documentation, diagrams, and operational procedures
Improve operational processes for efficiency, reliability, and consistency
Support cross-training and knowledge sharing within IT infrastructure team
Maintain knowledge of infrastructure technologies, cloud platforms, and system tools
Stay current on industry best practices for IT operations and infrastructure management
Continuously develop technical and operational skills

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required
5+ years of experience in IT infrastructure, systems administration, or operations support
2–3+ years of experience supervising technical staff or contractors preferred
Hands-on experience supporting servers, storage, virtualization, and/or cloud environments
Experience in production IT support or operations environment required
Higher education or complex enterprise environment experience preferred
Strong understanding of IT infrastructure, systems administration, and backend operations
Experience with production support, incident management, and troubleshooting
Ability to manage multiple operational priorities in a fast-paced environment
Strong communication skills with technical and non-technical stakeholders
Ability to coordinate across IT teams and external vendors
Strong analytical and problem-solving skills
Experience with Windows and/or Linux server environments
Familiarity with cloud infrastructure (AWS, Azure, or hybrid environments)
Understanding of virtualization platforms (e.g., VMware or similar)
Experience with identity and directory services (e.g., Active Directory)
Experience with ITSM/ticketing systems
Scripting or automation experience preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Excelsior University Website LinkedIn All Job Openings 201 - 500 employees Founded 1971 📚 Education 🤝 Non-profit Education
Non-profit Excelsior University is a regionally accredited, nonprofit university based in New York that delivers flexible, career-focused online and hybrid undergraduate, graduate, and certificate programs across business, health sciences, nursing, liberal arts, public service, and technology. The institution emphasizes transfer and credit-for-prior-learning options, frequent eight-week terms, robust support for military and veteran students, career readiness services, and specialized offerings such as cybersecurity and nursing pathways. IT Manager 🔥 1 hour ago 🏢🏡 Albany – Hybrid 💵 $110k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage daily operations of core IT infrastructure including servers, storage, virtualization, and cloud environments
Ensure high availability, performance, and reliability of backend systems
Oversee system monitoring, alerting, patching, and maintenance activities
Coordinate infrastructure troubleshooting and incident resolution
Maintain operational standards and configuration consistency
Oversee administration of core infrastructure services including identity, directory services, and authentication systems
Support configuration, maintenance, and optimization of backend platforms
Ensure system documentation is current and accurate
Provide technical escalation support for infrastructure-related issues
Serve as escalation point for infrastructure incidents and outages
Ensure timely response, resolution, and communication during service disruptions
Coordinate root cause analysis and corrective actions
Support ITIL-based incident and problem management processes
Supervise technical staff and/or contractors supporting infrastructure operations
Assign work, manage priorities, and ensure timely task completion
Coordinate with external vendors for infrastructure hardware, cloud, and support services
Monitor vendor performance and service delivery commitments
Manage patching, upgrades, and lifecycle replacement for infrastructure systems
Ensure systems remain secure, supported, and compliant with standards
Plan and execute maintenance activities with minimal business disruption
Track hardware and software lifecycle status
Support connectivity and integration between infrastructure systems and enterprise applications
Troubleshoot system connectivity and data flow issues
Collaborate with application teams to ensure reliable backend services
Maintain infrastructure documentation, diagrams, and operational procedures
Improve operational processes for efficiency, reliability, and consistency
Support cross-training and knowledge sharing within IT infrastructure team
Maintain knowledge of infrastructure technologies, cloud platforms, and system tools
Stay current on industry best practices for IT operations and infrastructure management
Continuously develop technical and operational skills 🎯 Requirements
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required
5+ years of experience in IT infrastructure, systems administration, or operations support
2–3+ years of experience supervising technical staff or contractors preferred
Hands-on experience supporting servers, storage, virtualization, and/or cloud environments
Experience in production IT support or operations environment required
Higher education or complex enterprise environment experience preferred
Strong understanding of IT infrastructure, systems administration, and backend operations
Experience with production support, incident management, and troubleshooting
Ability to manage multiple operational priorities in a fast-paced environment
Strong communication skills with technical and non-technical stakeholders
Ability to coordinate across IT teams and external vendors
Strong analytical and problem-solving skills
Experience with Windows and/or Linux server environments
Familiarity with cloud infrastructure (AWS, Azure, or hybrid environments)
Understanding of virtualization platforms (e.g., VMware or similar)
Experience with identity and directory services (e.g., Active Directory)
Experience with ITSM/ticketing systems
Scripting or automation experience preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT infrastructuresystems administrationoperations supportserversstoragevirtualizationcloud environmentsincident managementtroubleshootingscripting

Soft Skills

communication skillsanalytical skillsproblem-solving skillsability to manage prioritiescoordination skillssupervisory skillscross-trainingknowledge sharingcollaborationoperational efficiency