Everbridge

Administration

• Manage incoming leads from marketing campaigns, events, and partner channels in Salesforce.
• Distribute leads promptly to the appropriate sales representatives or regional teams based on assignment rules and SLAs.
• Monitor lead follow-up activity and provide regular reports on response times and lead conversion.
• Maintain lead quality and data hygiene across the CRM.
• Assist in managing Salesforce dashboards and updating pipeline reports.
• Support opportunity creation, account ownership updates, and territory alignment.
• Help implement and optimize workflows to improve sales efficiency and data accuracy.
• Coordinate with the Global Demand Center to ensure lead flow aligns with marketing campaigns and regional priorities.
• Schedule and coordinate internal sales meetings, training, and communications.
• Support onboarding of new sales reps with CRM access and process guidance.
• Help produce regular performance and forecast reports for leadership.
• Troubleshoot data and process issues as needed.

Sales Administrator

Product Designer

• Lead end to end design for sophisticated enterprise SaaS workflows across web and mobile
• Shape experiences from discovery through launch and iteration
• Translate complex operational needs into intuitive, scalable solutions
• Partner closely with Product and Engineering to define problems, outcomes, and technical constraints
• Facilitate workshops that transform ambiguity into actionable direction
• Present compelling narratives that explain the what, why, and how behind your work
• Conduct and synthesize research including interviews, workflow analysis, competitive reviews, and usability testing
• Create clear information architecture, interaction models, flows, wireframes, high fidelity UI, and interactive prototypes
• Contribute to and evolve a component driven design system in Figma
• Ensure accessibility, consistency, and high quality implementation in partnership with Engineering
• Use AI tools such as ChatGPT, Claude, Gemini, Dovetail, and Figma Make to accelerate research, ideation, and prototyping
• Apply thoughtful judgment around privacy, security, and ethical considerations
• Adapt as AI continues to reshape product design practices
• Lead critiques and collaborative problem solving with a low ego, team first mindset
• Raise the bar for visual quality, usability, and systems thinking
• Balance speed and excellence across multiple initiatives

Senior Product Designer

Support Engineer

• Ask customers targeted questions to quickly understand root cause of their issue.
• Effectively communicate with end-users of varying technical capability and role.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Be available for incoming calls and pull work from an incoming queue
• Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue.
• May be called upon with short notice to assist the support team in the event of disasters/emergencies that are unexpected or unpredicted.
• Accurately document and update tickets in the tracking systems. Able to maintain a personal queue of open requests.
• Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well formatted, and consistent with prior communications.
• Contribute to technical knowledge base
• Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
• Properly escalate unresolved issues to the appropriate technology teams.
• Technical knowledge of:
• PC Operating system basics
• Be able to differentiate application issue vs. web issue
• Be familiar with different types of browsers and settings
• Understand difference between an Application in Saas environment vs. on-premises environment; what you can and cannot do in each
• Familiar with Sumologic and how to download/view logs for analysis.
• Understand basic network concepts and components to identify where traffic is coming from or being directed to.
• Understand API/SSO technology – understand technology and use cases
• Understand basics in different modalities. Email, SMS, voice.

Technical Support Engineer I

Sales

• Serve as the primary point of contact for assigned national reseller partners, owning the overall partner relationship and performance in North America.
• Develop and maintain strong, executive-level and field-level relationships within partner organizations.
• Drive joint business planning with partners, including revenue targets, pipeline goals, and go-to-market initiatives.
• Conduct regular business reviews to evaluate performance, identify growth opportunities, and align on strategic priorities.
• Act as an internal advocate for assigned partners, ensuring alignment across sales, marketing, and product teams.
• Execute channel sales strategies focused on expanding pipeline, accelerating deal velocity, and increasing win rates with assigned partners.
• Work closely with Everbridge field sales teams to position partners effectively within active opportunities.
• Influence partner sales motions to prioritize Everbridge solutions within their portfolios.
• Track and manage partner-driven pipeline to ensure coverage of 3X assigned quota.
• Enable partner sales, technical, and leadership teams on Everbridge solutions, value propositions, and competitive differentiation.
• Ensure partners have access to the tools, training, and resources required to successfully position and sell Everbridge offerings.
• Support partner onboarding for new seller cohorts.
• Collaborate with marketing and partner teams to develop and execute joint demand-generation and go-to-market programs.
• Support partner-led campaigns, events, and initiatives to increase awareness and pipeline generation.
• Maintain awareness of industry trends, competitive dynamics, and partner business priorities.
• Provide actionable feedback to internal stakeholders on market conditions, partner insights, and customer needs.
• Ensure partner engagement and sales activities align with Everbridge policies and compliance requirements.
• Maintain accurate partner opportunity tracking and forecasting in CRM systems.
• Prepare and deliver regular performance updates, forecasts, and insights to senior leadership.

National Channel Sales Manager

Risk

• Serve as the organization’s senior subject matter expert on all atmospheric and climatological risks, including extreme weather events, long-term climate trends, and environmental hazards.
• Design and lead Everbridge’s weather intelligence strategy, integrating predictive analytics, forecasting, and situational awareness into the company’s risk and resilience platforms.
• Define how weather and climate risk intelligence integrates into Everbridge’s overall critical event management framework, ensuring cross-domain synergy between natural hazard monitoring, threat intelligence, and business continuity services.
• Own the strategic roadmap for Everbridge’s weather-related offerings, collaborating with Product and Engineering teams to define features, data pipelines, and API integrations.
• Develop structured feedback channels with enterprise clients to refine forecasting accuracy, alert thresholds, and risk communication effectiveness.
• Collaborate with Global Insights, Product, Engineering, and Real-Time Monitoring teams to evolve Everbridge’s meteorological products and services.
• Act as a public-facing thought leader, presenting in webinars, leading industry panels, contributing to white papers, and representing Everbridge in key customer and public forums.
• Develop and deliver bespoke weather risk briefings for high-value customers, especially those in critical infrastructure, healthcare, energy, and logistics sectors.
• Partner with the Sales, Marketing, and Customer Success teams to evangelize weather-related capabilities and shape client-facing messaging.
• Identify and pursue new monetization pathways for weather intelligence, including vertical-specific use cases and strategic partnerships. Quantify and report on the commercial impact of weather-risk products.
• Build and maintain a strong network across the meteorological and climate science communities, including academia, private sector forecasters, and national meteorological agencies.
• Advise corporate clients on resilience planning, seasonal risk outlooks, and operational readiness around severe weather and environmental hazards.

Chief Meteorologist, Weather Risk

Engineer

• Partner closely with cross-functional teams including full-stack engineers, product managers, and architects to drive quality across the platform.
• Design, implement, and evolve robust test frameworks for scalable microservices built with Scala, .NET Core, and C#.
• Define quality strategies for both backend services and front-end applications, contributing to UI validation for React or Angular components.
• Validate and optimize cloud-native workloads leveraging AWS services such as EKS, ECS, API Gateway, and OpenSearch.
• Lead and participate in Agile ceremonies, influencing planning, estimation, and continuous improvement efforts.
• Strengthen DevOps pipelines through automation using GitLab, Jenkins, and containerization technologies.
• Champion engineering best practices, guide teams on quality-driven development, and mentor junior and mid-level engineers.
• Stay ahead of emerging technologies and incorporate modern tooling including AI-assisted development and testing solutions to elevate team productivity and product reliability.

Staff QE Engineer

• Build and run sales effectiveness programs that improve consistency and outcomes across pipeline creation, deal progression, and close.
• Translate business priorities into enablement plans with clear metrics, timelines, and stakeholder ownership.
• Continuously assess what’s working, identify gaps, and iterate quickly to bring clarity to ambiguity.
• Own enablement for the practical application of sales technology, ensuring sellers adopt workflows that drive productivity and results.
• Partner with Revenue Operations to improve seller usage of sales and engagement tools through playbooks, in-workflow guidance, automation, and reinforcement.
• Serve as the enablement voice in shaping the revenue tech stack and improving how tools support selling motions.
• Lead or co-lead the buildout and governance of a sales enablement platform (e.g., Highspot, Seismic, Allego), including structure, user experience, content lifecycle, communications, measurement, and adoption.
• Ensure sellers and managers receive the right content at the right time, embedded in sales motions rather than delivered as content dumps.
• Establish standards for content quality, relevance, freshness, and usage analytics.
• Design and deliver learning experiences that drive behavior change, including role-based learning paths, reinforcement, certification, coaching guides, and practice.
• Use KPIs, adoption data, and feedback to identify skill or process gaps and implement targeted interventions.
• Enable and certify sales managers as effective front-line coaches.
• Lead enablement for sales plays, product launches, messaging updates, and major sales events (including SKO), with a focus on readiness and post-launch reinforcement.
• Extend enablement programs to partners and new hires through structured onboarding and role-based ramp plans.

Senior Sales Enablement Manager

Director

• Identify, structure, and deliver cross-functional programs that create new commercial opportunities, drive strategic value, and position Everbridge as a trusted leader within the technology, security and Critical Event Management (CEM) landscape.
• Drive alignment and accountability across senior leadership, ensuring all initiatives support long-term growth, operational resilience, and market leadership.
• Serve as a key advisor to the executive team on strategic opportunities, market expansion, and potential alliances.
• Identify and lead the development of strategic partnerships, alliances, and initiatives that strengthen Everbridge’s position across industries and solution areas.
• Structure and negotiate complex commercial arrangements, including partnerships, joint ventures, and new go-to-market constructs.
• Evaluate and prioritize strategic opportunities through financial modeling, market analysis, and value realization frameworks.
• Collaborate cross-functionally with Finance, Product, Marketing, and Operations to ensure initiatives are executable, scalable, and financially accretive.
• Leverage knowledge of the security, risk intelligence, and critical event management sectors to identify and pursue high-value opportunities.
• Align strategic initiatives with the company’s mission to help organizations anticipate, mitigate, and respond to critical events more effectively.

Senior Director of Business and Corporate Development

• Deliver intermediate-level technical support for end-user hardware and software.
• Diagnose and troubleshoot a wider range of technical issues.
• Assist in the deployment and configuration of new hardware and software.
• Mentor and guide IT End User Technologist I team members.

IT Help Desk Support Engineer

Recruitment

• Own the end-to-end recruitment lifecycle, from sourcing through offer and close
• Partner with hiring managers to understand business needs, role requirements, and ideal candidate profiles
• Design and execute targeted sourcing strategies to attract top talent in competitive markets
• Drive consistent, structured recruiting processes that enable fair, high-quality hiring decisions
• Manage candidate pipelines and deliver a positive, transparent candidate experience
• Conduct initial screenings, present qualified shortlists, and facilitate interview feedback and debriefs
• Advise leaders on market trends, compensation, and talent availability
• Use data and insights to inform hiring decisions and improve pipeline health
• Maintain ATS data accuracy and contribute to continuous process improvement across Talent Acquisition

Senior Talent Acquisition Partner

DevOps Engineer

• Head the design, operation, and evolution of Everbridge’s observability stack
• Build and maintain a highly available, scalable observability platform
• Standardize instrumentation, dashboards, alerts, and SLOs
• Support incident response, root cause analysis, and capacity planning
• Operate and scale Grafana and technology
• Maintain reliability and security of EKS clusters running observability
• Manage cluster lifecycle and upgrades
• Terraform for infrastructure provisioning
• Gitlab CI/CD at Scale

Staff Platform Site Reliability Specialist, Observability – Kubernetes

Implementation Specialist

• Support the deployment and integration of Public Warning solutions (Cell Broadcast and Location-Based SMS)
• Assist with installing, configuring, and maintaining software in Linux environments
• Work closely with senior engineers, project teams, customers, and Mobile Network Operators (MNOs)
• Participate in system configuration, testing, upgrades, and troubleshooting activities
• Help create and maintain technical documentation and implementation procedures
• Support customer training sessions and global deployments

Associate Implementation Engineer – Public Warning

Technical Account Manager

• Support assigned and temporary BCIC customer accounts.
• Assist BCIC deployments, configuration changes, and data imports.
• Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes.
• Participate in customer meetings, training sessions, and enablement workshops.
• Provide post-go-live and upgrade support to ensure continuity and adoption.
• Track and manage customer requests using tools such as Asana, Jira, or Zendesk.
• Review and understand customer use cases to align platform capabilities with business needs.
• Escalate risks, issues, and blockers.

Associate Technical Account Manager

Technical Project Manager

• Own and manage the Swiss customer portfolio, ensuring service continuity and high satisfaction
• Handle incident management, change requests, and SLA-based maintenance
• Plan and deliver upgrades, enhancements, and technical roadmaps
• Coordinate stakeholders across customers, partners, and internal teams
• Deploy and configure Techwan / Everbridge solutions in on-prem environments
• Administer Windows Server infrastructures
• Automate operations using PowerShell
• Manage and optimize MS SQL databases
• Deploy applications using GIT-based workflows
• Integrate with third-party systems via APIs
• Troubleshoot, test, and debug during rollouts and live operations
• Support pre-sales activities: demos, workshops, and technical discussions
• Build trusted relationships with government and public safety clients
• Contribute to regional expansion and partner enablement
• Travel locally to customer and partner sites

Sales Administrator

Senior Product Designer

Technical Support Engineer I

National Channel Sales Manager

Chief Meteorologist, Weather Risk

Staff QE Engineer

Senior Sales Enablement Manager

Senior Director of Business and Corporate Development

IT Help Desk Support Engineer

Senior Talent Acquisition Partner

Staff Platform Site Reliability Specialist, Observability – Kubernetes

Associate Implementation Engineer – Public Warning

Associate Technical Account Manager

Technical Project Manager, Romandy

Associate Technical Account Manager