Everbridge

Associate Technical Account Manager

Everbridge

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Support assigned and temporary BCIC customer accounts.
  • Assist BCIC deployments, configuration changes, and data imports.
  • Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes.
  • Participate in customer meetings, training sessions, and enablement workshops.
  • Provide post-go-live and upgrade support to ensure continuity and adoption.
  • Track and manage customer requests using tools such as Asana, Jira, or Zendesk.
  • Review and understand customer use cases to align platform capabilities with business needs.
  • Escalate risks, issues, and blockers.

Requirements

  • 1–3 years in a customer-facing support, technical, or implementation role.
  • Working knowledge of SaaS platforms and basic data concepts.
  • Strong organizational and time-management skills.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Interest in Business Continuity, Risk, or Resiliency disciplines.
  • High attention to detail and willingness to learn in a fast-paced environment.
  • Nice to have: exposure to HTML, JavaScript, or data transformation.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
SaaSHTMLJavaScriptdata transformationdata concepts
Soft Skills
organizational skillstime-management skillscommunication skillsattention to detailwillingness to learn