EvenUp

Product Designer

• Understand internal and external user needs through user research and usability testing; leverage user insights to design powerful, efficient, and delightful products and features.
• Design cohesive user flows and interactions using design system components. Identify gaps in consistency and suggest improvements to existing patterns.
• Craft polished, high-quality interfaces that evolve our visual design within the design system, considering accessibility and clarity.
• Collaborate with highly-skilled engineers, product managers, data scientists, machine learning researchers, and others to ship high-quality features with high velocity.
• Operate independently with a strong sense of ownership. Balance iteration speed and design quality through structured problem-solving and good judgment.
• Use a clear design process and present work effectively, adapting to different audiences and contexts.
• Connect design choices to broader product vision and help shape the product strategy of your area.

Product Designer – Design Systems

Implementation Specialist

• Own all pre-Day 1 file reviews, document checks, and technical issue resolution.
• Troubleshoot problems with file splits, document processing, data extraction, or any regeneration failures.
• Ensure that all known issues are addressed prior to trial kickoff and that customers begin their trial with clean, stable, and functioning cases.
• Act as the direct point of escalation for PES.
• Own all troubleshooting during the trial period, including document issues, regeneration requests, setup blockers, or unexpected product behavior.
• Coordinate directly with Engineering and Product to surface issues quickly, gather technical details, and relay timely updates back to the customer.
• Maintain accurate logs of issues, timelines, and resolutions to support trial success metrics and internal visibility.
• Ensure every customer remains unblocked throughout the trial lifecycle.
• Act as the central communication channel between customers/prospects and internal technical teams for all support-related matters.
• Triage issues, determine urgency, and route them to the appropriate engineering or product owner.
• Provide consistent follow-up, ensuring customers are kept informed until full resolution is achieved.
• Build and maintain strong relationships with Engineering, Product, Sales, and Customer Success to support rapid diagnosis and execution.
• Stay current on all product functionality, upcoming features, and known limitations.
• Track release notes, test new features, and proactively anticipate the impact on live trials.
• Educate internal teams ahead of calls regarding known issues, workarounds, and new product behaviors.

Lead Implementation Specialist

Product Manager

• You'll be the strategic leader and hands-on builder for our AI orchestration platform—the connective tissue that makes our AI tools intelligent, proactive, and increasingly autonomous:
• Define, extract, and act on what matters.
• Create workflows that don't just follow instructions—they analyze case data, make decisions about when to act, and automatically route cases toward faster resolution and higher settlements.
• Build knowledge graphs, context injection systems, and dynamic prompting that give our AI deep understanding of case history, firm preferences, and legal nuances.
• Own the eval framework, prompt iteration systems, and quality feedback loops that make our AI not just powerful, but reliable and continuously improving.
• Set the vision, define the strategy, and own the roadmap as we evolve from today's smart tools into tomorrow's autonomous legal agents.

Staff Product Manager – AI Orchestration, Agentic Workflows

Onboarding Specialist

• Own and drive the post-sale onboarding process for new EvenUp customers, ensuring they achieve rapid adoption and sustained value from our platform
• Lead strategic onboarding sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users
• Maximize trial utilization and ultimately enhance customer retention and satisfaction
• Develop and deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use EvenUp’s platform effectively
• Collaborate closely with Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed
• Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones
• Mentor and support junior onboarding team members while refining onboarding strategies to achieve higher trial conversion rates.

Customer Onboarding Specialist, Midmarket

Artificial Intelligence

• Embed directly with Managing Partners, Directors, and practice leaders at sophisticated personal injury firms and become their trusted AI strategist
• Develop a sharp, opinionated point of view on product direction and roadmap – you will influence features daily based on real frontline usage and feedback from the most ambitious firms
• Master EvenUp’s proprietary multi-model AI platform and the full stack underneath it: advanced RAG architectures, specialized OCR + layout-aware extraction, annotation pipelines, fact / causation / treatment gap detection, medical bill intelligence, and agentic workflows
• Solve novel, high-complexity customer problems by composing models, prompts, retrieval strategies, and post-processing logic
• Design and deploy elegant, scalable solutions that deliver outsized value to customers while rigorously controlling cost-per-case and margin
• You will spend the majority of your time building things with clients – prototyping solutions, tuning retrieval, designing new pipelines, and pushing the platform’s capabilities forward – not filling out onboarding checklists.

Customer AI Strategist

AI Strategist

Data Scientist

• Translate complex datasets into clear insights with strategic recommendations that drive measurable actions and outcomes to inform product direction and business priorities
• Partner with Product, Engineering, Operations teams, and Executives to define KPIs and lead the analytics strategy for key product areas, including causal inference, cohort analysis, retention modeling, and experimentation design
• Develop forecasts for ARR, conversion, churn, and usage using economic and behavioral data
• Collaborate with data engineering, analytics, and product to shape best practices in experimentation, forecasting, and decision support
• Help build and evolve our analytical foundation, including event instrumentation, metric frameworks, and scalable self-serve analytics tools
• Mentor other analysts and raise the bar for data storytelling, analytical rigor, and stakeholder influence across the org

Staff Data Scientist

• Translate complex datasets into clear insights with strategic recommendations that drive measurable actions and outcomes to inform product direction and business priorities
• Partner with Product and Operations teams to define KPIs and lead the analytics strategy for key product areas, including causal inference, cohort analysis, retention modeling, and experimentation design
• Develop forecasts for ARR, conversion, churn, and usage using economic and behavioral data
• Collaborate with data engineering, analytics, and product to shape best practices in experimentation, forecasting, and decision support
• Frame business questions into well-scoped analytical or modeling problems, especially those with strategic or monetization impact
• Apply advanced statistical and econometric techniques (including causal inference and forecasting) to analyze business problems
• Create compelling data narratives that drive decisions about product, pricing, growth, and retention
• Set standards and best practices for KPIs, metrics, and experimentation across the company
• Foster a culture of data-driven decision making through strong analytical rigor and communication

Data Scientist, Economist

Customer AI Strategist, Enterprise

Manager

• Own the end-to-end competitive intelligence function: monitoring, conducting evaluations, analysis, synthesis, and distribution of insights across the organization.
• Monitor competitive developments including product launches, pricing changes, messaging shifts, partnerships, and M&A activity, and distill them into timely, actionable recommendations.
• Develop and maintain competitive battle cards, win/loss insights, executive briefings, and detailed product comparison documentation.
• Build and operationalize a repeatable cadence for competitive updates so the organization always has a current, accurate view of the landscape.
• Become a subject-matter expert on EvenUp's product capabilities and the broader legal AI ecosystem, with enough technical depth to evaluate AI-driven features, output quality, and workflow differentiation.
• Translate competitive findings into product recommendations: surface feature gaps, validate differentiation claims, and provide evidence-based input to product roadmap discussions.
• Partner with Product Management and Product Marketing to ensure competitive insights inform positioning, packaging, and prioritization decisions.
• Synthesize macro market trends (AI adoption in legal, regulatory shifts, new entrants) into strategic implications for EvenUp's business.
• Partner with Marketing, Sales and Customer Success to incorporate field intelligence (objections, competitive mentions, deal feedback) into the competitive knowledge base.
• Produce enablement content that helps sellers confidently position against competitors: talk tracks, objection handling guides, and competitive positioning one-pagers.
• Support strategic deal reviews and high-stakes renewals with tailored competitive analysis when needed.
• Collaborate with Revenue Operations, Sales Enablement, and Marketing to ensure competitive content is accessible, current, and embedded into existing workflows and tools.

Competitive Intelligence Manager

Revenue Operations

• Content Creation & Design: Build sleek, professional slide decks and sales collateral that our reps are proud to use.
• Maintain "Product Truth": Act as the guardian of our internal knowledge. When the product changes, you’re the first to update our guides and checklists; working hand in hand with our world class product team.
• Enablement Logistics: Help manage the day-to-day operations of our Sales and CS Bootcamps, ensuring every new hire has a world-class onboarding experience.
• Tactical Execution: Partner with leadership to update talk tracks, competitive battlecards (e.g., "EvenUp vs. Competition"), and qualification frameworks.
• AI Implementation: Experiment with and implement new AI tools to make our internal enablement processes 1% better every day.

Revenue Enablement Associate

• Own the post-sale onboarding experience for new firms, from handoff through successful go-live and stabilization
• Serve as the primary advocate for newly onboarded firms, ensuring their needs, concerns, and feedback are heard and addressed internally
• Lead, mentor, and manage an onboarding team that conducts on-site and remote implementations, including travel planning and execution
• Personally participate in on-site onboarding engagements as needed, particularly for complex or high-priority firms
• Build and maintain structured onboarding plans, success metrics, timelines, and checklists tailored to each firm
• Coordinate cross-functionally with Sales, Product, Customer Success, Engineering, Operations, Finance and leadership to ensure alignment and accountability
• Develop and refine onboarding processes to improve consistency, efficiency, and client satisfaction
• Manage scheduling across multiple firms, teams, and time zones with precision and flexibility
• Identify risks or gaps early and proactively escalate or resolve issues before they impact the client experience
• Create systems to track onboarding progress, outcomes, and performance metrics; report insights and trends to leadership
• Act as a trusted senior presence for firm owners and leadership during a critical transition period

Director, Customer Onboarding

Sales Development Rep

• Grow top of sales funnel through cold outbound campaigns
• Generate sales-ready meetings and opportunities for Account Executives using EvenUp’s qualification criteria
• Utilize your active listening skills to understand and uncover customer needs and business problems to effectively communicate how EvenUp can solve them
• Identify high-potential areas of growth and develop and execute outbound strategies to get them on EvenUp
• Develop strong sales and product knowledge
• Partner with Growth, Marketing, and Customer Success to provide the best possible content and first impressions for new customers
• Research companies and add prospects to our outbound list
• Maintain accurate client relationship data within our CRM

Sales Development Representative I

Product Operations

• Partner closely with Product Managers, Engineers, and Data Science teams to support the development and launch of AI-powered features
• Design, test, and refine the logic, prompts, and workflows that drive AI-generated insights
• Evaluate AI outputs for accuracy, clarity, and consistency; identify gaps and recommend improvements
• Help define clear inputs, outputs, and dependencies across AI-driven workflows
• Create and maintain documentation, playbooks, and internal guidance to support consistent execution
• Identify operational risks, quality issues, or ambiguity early and work cross-functionally to resolve them
• Act as a cross-functional connector, translating between technical, legal, and operational perspectives
• Support client-facing teams by enabling scalable customization and troubleshooting complex issues when needed

Product Operations Associate

Account Manager

• Develop a comprehensive partnership strategy targeting high-value referral sources and strategic collaborators relevant to personal injury law.
• Identify, recruit, and nurture relationships with legal networks, vendor partners, associations, bar groups, educational platforms, and industry influencers.
• Serve as the primary point of contact and trusted advisor for partners, representing EvenUp’s brand, mission, and value proposition.
• Drive net new business by structuring referral programs, incentivized alliances, and partner-led acquisition initiatives.
• Define KPIs and revenue targets for the partner channel; forecast and report performance against goals.
• Collaborate with Sales and RevOps to ensure high-quality lead flow, seamless handoff, and conversion tracking.
• Lead planning and execution of partner-centric events including conferences, workshops, and CLEs; roundtables, dinners, and other in-person networking; webinars and digital educational series.
• Work with Marketing to launch co-branded campaigns, content, and thought leadership that drive visibility and pipeline.
• Develop partner enablement playbooks, training, and resources to ensure partners can effectively communicate EvenUp’s value to their audiences.
• Monitor partner satisfaction and engagement; iterate programs based on performance data and qualitative feedback.
• Partner closely with Sales, Customer Success, and Product to elevate partner feedback into actionable insight and improve partner outcomes.
• Ensure consistent messaging and alignment between partner channels and broader company GTM strategy.