Staff Revenue Operations Manager, Customer Success

EvenUp

Staff Operations Manager at EvenUp responsible for scaling operational processes in Customer Success. Collaborating cross-functionally to enhance customer experience and drive operational improvements.

Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $144,024 - $194,633 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth.
Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption.
Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data.
Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools.
Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements.
Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction.
Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale.

Requirements

What you’ll need

10-12 years of experience in Customer Success Operations, Revenue Operations, or Sales Operations, preferably in a high-growth SaaS environment.
Strong analytical skills, with hands-on experience building dashboards, reporting, and data models that inform business decisions. SQL proficiency is required.
Proven ability to lead cross-functional initiatives and drive operational improvements in a fast-paced environment.
A systems-oriented, problem-solving mindset with strong communication skills and the ability to translate data into actionable insights for business stakeholders.
Demonstrated “get it done” mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed efficiently without needing constant guidance.
Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar).

Benefits

Comp & perks

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

ATS Keywords

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Hard Skills & Tools

SQLData AnalysisDashboard DevelopmentReportingData ModelingOperational EfficiencyProcess ImprovementAutomation

Soft Skills

Analytical SkillsProblem-Solving MindsetStrong Communication SkillsOwnership Mentality