Strategy & Operations Manager, Revenue Operations

EvenUp

Strategy & Operations Manager at EvenUp, focusing on enhancing Customer Success operations through data-driven insights and scalable processes. Partner with leadership to drive impactful initiatives across teams.

Posted 6/9/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth.
Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption.
Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data.
Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools.
Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements.
Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction.
Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale.

Requirements

What you’ll need

4+ years of professional experience, including:
2+ years in management consulting, investment banking, private equity, or a similarly rigorous analytical environment.
2+ years in strategy, operations, RevOps, customer success operations, business operations, or a related role at a high-growth technology company.
Experience driving cross-functional initiatives from problem definition through execution, with a track record of delivering measurable business impact.
Strong analytical and quantitative skills, including experience using data to inform operational decisions and business strategy.
Demonstrated ability to build scalable processes, operating cadences, and reporting frameworks in fast-paced environments.
Experience partnering with senior leaders and influencing stakeholders across Sales, Customer Success, Finance, Product, and Operations.
Exceptional communication skills, with the ability to synthesize complex problems into clear recommendations and action plans.
Highly organized and detail-oriented, with a bias toward ownership and execution.
Comfortable navigating ambiguity and tackling a broad range of strategic and operational challenges.
Advanced proficiency with spreadsheets and business intelligence tools; familiarity with SQL and modern AI tools is a plus.
Experience supporting or working closely with Revenue Operations, Customer Success Operations, Sales Operations, or related GTM functions is strongly preferred.

Benefits

Comp & perks

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata analysisreportingperformance metricsoperational processesautomationbusiness strategyscalable processesquantitative skillscross-functional initiatives

Soft Skills

communicationorganizational skillsproblem-solvingownershipinfluencing stakeholdersdetail-orientednavigating ambiguityexecutionsynthesizing complex problemscollaboration