Senior/Staff User Experience Researcher

EvenUp

Senior/Staff User Experience Researcher building and scaling comprehensive research operations for a fast-growing SaaS company. Driving product strategies through data-driven insights and qualitative research.

Posted 6/6/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $136,000 - $256,090 per yearWebsite

About the role

Key responsibilities & impact

Build and scale the foundational infrastructure for our research practice. This includes managing participant sourcing, as well as evaluating and implementing modern research tools (including AI solutions and testing platforms).
Design and conduct rigorous qualitative and quantitative research. Analyze user engagement by product area, run complex sentiment analyses, and execute surveys, focus groups, and targeted 1:1 user interviews.
Lead early-stage exploratory research to evaluate product concepts. Partner with leadership across Design, Product, and Eng to influence direction from the very beginning, ensuring research drives decisions rather than trying to wrangle alignment after the fact.
Synthesize complex data into memorable, creative artifacts that extend beyond traditional written reports, such as infographics, highlight videos, and dynamic presentations. Connect user pain points and feature requests directly to ARR opportunities, ensuring research always drives business value.
Proactively identify research needs based on quantitative engagement data. Draft proposals, conduct targeted outreach (e.g., Slack pings to heavy/non-users), and develop actionable recommendations and training strategies to drive product adoption.

Requirements

What you’ll need

5+ years of work experience in UX Research, Product Research, or a related field within a fast-paced B2B tech environment, operating at a Senior/Staff level.
Exceptional Analytical Skills (Quant & Qual): You possess deep analytical chops. You are highly comfortable pulling and interpreting quantitative user engagement data as you are presenting macro-level Annual Recurring Revenue (ARR) opportunities to executive leadership.
Research Ops Builder: A proven track record of handling the logistical side of research. You know how to navigate compliance, manage NDAs, facilitate participant payouts, and optimize a stack of AI and user testing tools.
Strategic Business Acumen: You understand how to speak the language of business. You can draw a direct line between user behaviors, adoption metrics, and revenue opportunities.
Scrappy & Strategic: You can operate in the weeds to get things done (e.g., directly pinging users on Slack to ask why they aren't using a product) while zooming out to build scalable systems and present executive-level proposals.
Outstanding Communicator & Storyteller: You take pride in producing exceptional, easy-to-digest research artifacts that break the mold. You are comfortable utilizing videos, infographics, and other creative mediums to ensure stakeholders actually consume and use your insights.

Benefits

Comp & perks

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX ResearchProduct ResearchQualitative ResearchQuantitative ResearchSentiment AnalysisUser InterviewsSurveysData SynthesisResearch OperationsAI Solutions

Soft Skills

Analytical SkillsStrategic Business AcumenCommunicationStorytellingProblem SolvingCollaborationCreativityAdaptabilityLeadershipProactivity