Euna Solutions

QA Automation Engineer

• Serve as a technical expert on software testing with automation frameworks including leading and training other testers
• Design, implement, and maintain advanced automated test scripts using automated test suites and related tools
• Responsible for ensuring the quality and reliability of software products by creating and executing automated test cases
• Lead all aspects of testing including system testing, smoke testing, integration testing, interface testing, and regression testing
• Research and report issues/defects into a problem tracking system
• Work with development teams to develop test scripts and utilize test suites
• Develop and integrate test automation utilities and harness these in the deployment process
• Design and implement overall automated testing software infrastructure to support modular test management and execution
• Document test results and produce reports measuring test effectiveness & efficiency
• Investigate and resolve operational problems in conjunction with other development and technical personnel
• Participate and conduct peer reviews of automated test scripts to improve developer skills
• Be knowledgeable of our software products including benefits and business proposition they provide to our customers
• Demonstrate self-motivation and the ability to stay productive while working either independently or as part of team projects
• Demonstrate commitment to our core values and team environment

Test Automation Developer

Full-stack Engineer

• Design and architect scalable, SaaS applications built on .NET and modern cloud services.
• Collaborate with product and engineering stakeholders to translate business needs into robust technical designs, integration strategies, and platform roadmaps.
• Lead the adoption of suitable cloud services, frameworks, and design patterns to ensure scalability, security, and operational excellence.
• Ensure compliance with security and privacy standards such as SOC 2, and relevant public sector requirements.
• Mentor and support development teams in best practices for C#/.NET, API-first design, and DevOps automation using tools like Azure DevOps or GitHub Actions.
• Monitor and optimize system performance, reliability, and scalability through proactive architectural governance.
• Evaluate and integrate emerging technologies, ensuring future-readiness and flexibility across cloud environments.
• Document and communicate architectural decisions, standards, and reference implementations.
• Provide leadership in resolving complex technical challenges and guiding teams through architectural transitions.

Senior Software Architect

DevOps Engineer

• Design & implement highly available, scalable, and fault-tolerant systems with a programming-driven approach to problem-solving.
• Partner closely with software developers, applying your multi-language programming skills (e.g., Python, Go, Java, or others) to build tools, services, and automation that improve reliability.
• Drive adoption of Infrastructure as Code (IaC) using Terraform and other technologies, ensuring repeatable, version-controlled deployments.
• Design, build, and maintain CI/CD pipelines — integrating automated testing, linting, and deployment strategies informed by software development best practices.
• Implement and manage observability solutions (monitoring, logging, tracing) that provide actionable insights into application performance and infrastructure health.
• Participate in code reviews for infrastructure-related services, promoting high-quality, maintainable, and secure code.
• Mentor junior engineers on both SRE principles and coding standards across languages.
• Participate in incident response activities, perform root cause analysis, and implement long-term preventative measures — often via code-driven solutions.
• Evaluate and integrate new tools, frameworks, and programming techniques to improve operational efficiency and team productivity.
• Contribute to the technical direction of the SRE team, shaping priorities with a developer’s mindset.

Senior Site Reliability Engineer

Consultant

• Lead client engagements with a consultative mindset, ensuring clear communication and alignment across stakeholders.
• Analyze client business processes and public sector budgeting workflows to identify opportunities for optimization and innovation.
• Deliver advisory, guidance, and project based work through time and materials engagements.
• Support a wide range of engagements—from Day 2 implementation phase rollouts to full-scale system and business process optimization initiatives.
• Translate client needs into technical requirements and collaborate with development, report writers, and cross functional teammates to design feasible, high impact solutions.
• Serve as a knowledgeable and confident liaison between clients and internal teams, ensuring accurate execution of requirements.
• Demonstrate thought leadership by sharing best practices for budgeting, software usage, and organizational transformation.
• Provide technical product demonstrations and craft clear, compelling materials that communicate the recommended path forward.
• Stay informed about industry trends, budgeting practices, and evolving product capabilities.

Senior Consultant, BudgetPro

Procurement

• Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
• Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
• Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Customer Success Manager, Procurement

Customer Success Manager

• Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
• Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
• Monitor customer health indicators and respond to potential risk factors for customer retention.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
• Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Customer Success Manager – Budgets

Solutions Engineer

• Build ETL processes in SQL to exchange data between Euna Budget Pro and third-party systems
• Work with Euna Budget Pro Implementation Managers, Consultants, and directly with customers, to design and develop custom SSRS reports
• Design and develop custom data views for use in: in-product reports or dashboards; external reporting tools (ie: Power BI, Tableau,etc); or custom reports
• Handle multiple integration and reporting implementations concurrently
• Attain an understanding of the Euna Budget Pro system to provide 2nd-Tier application support
• Carry out migrations from customer on-premise installations to our Azure platform
• Provide expertise to other departments within Euna Budgets

Technical Solutions Specialist

• Own Customer Success & Outcomes
• Develop a deep understanding of Euna Grants and its public sector use cases
• Build tailored success plans aligned to each customer’s goals
• Lead regular business reviews, consultation calls, and strategic check-ins
• Monitor customer health indicators and proactively address risk
• Analyze product usage and customer data to identify expansion opportunities
• Prepare estimates, quotes, and contract amendments for upsell/cross-sell opportunities
• Convert satisfied customers into advocates, references, and marketing partners
• Build trusted relationships with executives, project managers, business analysts, and end users
• Lead conversations that clarify goals, manage expectations, and resolve challenges
• Partner closely with Implementation to keep projects on time and on budget
• Work with Support, Product, and Sales to ensure a seamless customer experience
• Influence internal stakeholders and hold teams accountable to shared commitments
• Maintain Operational Excellence
• Document customer goals, business processes, and product configurations
• Track and respond to NPS, CSAT, and implementation surveys
• Proactively manage escalations and ensure timely resolution
• Support webinars, events, and community engagement efforts

Customer Success Manager – Grants

• Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
• Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
• Monitor customer health indicators and respond to potential risk factors for customer retention.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.

Director

• Build and scale a modern Professional Services function
• Lead and develop a seasoned team responsible for onboarding, implementations, integrations, and go-lives
• Introduce delivery discipline—frameworks, role clarity, capacity planning, and clear escalation paths
• Design one-time and recurring services offerings that balance customer outcomes, delivery speed, and margin
• Own execution for complex SaaS implementations
• Oversee multiple, concurrent, multi-phase implementations with government and public sector customers
• Partner closely with Product, Sales, Customer Success, and Support to manage dependencies and handoffs
• Ensure customers reach value quickly while navigating regulatory, data, and process complexity
• Deliver projects on time, on scope, and on budget—with high customer satisfaction
• Establish metrics that actually drive decisions

Director, Professional Services

Human Resources

• Coordinate onboarding activities from pre-boarding through an employee’s first weeks
• Act as a go-to resource for new hire questions, escalating complex issues when needed
• Track and ensure completion of onboarding tasks and paperwork
• Support clear, timely onboarding communications with managers and HR partners
• Collect and process employment documentation (I-9s, tax forms, background checks, benefits info)
• Follow established processes to meet federal, state/provincial, and company compliance requirements
• Maintain accurate employee data in the HRIS
• Support internal and external audits
• Enter new hire data accurately and on time
• Monitor onboarding workflows and checklists
• Update templates, guides, and onboarding materials
• Flag data issues or process gaps and help improve them
• Build knowledge of HR policies, onboarding practices, and compliance basics
• Participate in training and shadowing opportunities
• Share ideas to improve efficiency and the new hire experience

Human Resources Coordinator

Content Manager

• Assist in maintaining the company’s RFP content library (e.g.,SharePoint, HighSpot, etc.)
• Help tag, organize, and update existing content to ensure accuracy and usability.
• Review and edit responses for clarity, grammar, and brand consistency.
• Support version control and tracking of content changes across teams.
• Assist proposal writers in sourcing and organizing content for RFP and RFI responses.
• Support document formatting, proofreading, and compliance checks.
• Conduct research to fill content gaps and ensure up-to-date information on company offerings, capabilities, and metrics.
• Partner with subject matter experts (SMEs) across departments (product, sales, marketing) to collect and verify information.
• Participate in proposal team meetings and content review sessions.
• Suggest improvements for content organization, tagging, and usability.
• Help develop new templates, standard responses, or process documentation.

Test Automation Developer

Senior Software Architect

Senior Site Reliability Engineer

Senior Site Reliability Engineer

Senior Software Architect

Senior Consultant, BudgetPro

Customer Success Manager, Procurement

Customer Success Manager, Procurement

Customer Success Manager – Budgets

Technical Solutions Specialist

Customer Success Manager – Grants

Customer Success Manager – Budgets

Director, Professional Services

Human Resources Coordinator

Junior RFP Content Manager