Erie Insurance Group

Marketing

• Assesses information needs, designs studies, manages projects, analyzes results and presents key findings in support of business leaders to aid in developing short-and long-term plans.
• Plans and manages data and analytics projects of high complexity and impact to the business.
• Creates models and develops data warehouse programs of high complexity ensuring business needs are met, including understanding ERIE's demographics and potential opportunities.
• Analyzes metrics and supports audit of source data.
• Applies knowledge of programming languages and software tools to prepare ad hoc and re-occurring reports.
• Analyzes the financial implications of business decisions and identifies approaches to resolve business problems.
• Monitors and reports on progress and results as requested.
• Leads and identifies short- and long-range data and analytics objectives related to targeted business objectives.
• Measures the effectiveness of the data and analytics strategies in driving performance improvement.
• Leads the planning, development, modeling, implementation and reporting of all related data.
• Analyzes current landscape and trends to assist in planning.
• Recommends changes to business strategies and tactics as appropriate.
• Creates files that include topics related to the industry, competitors, products, service innovations and trends.
• Works with others, including management, to develop, communicate and enforce standards for proper documentation and organization of electronic files and data deliverables.
• Develops partnerships across the organization to define and implement experimental research designs and quantitative techniques using analytical tools.
• Serves as liaison to internal and external suppliers of customer and Agent data, and competitor insights.
• Serves as key contact with research suppliers.
• Maintains current knowledge of data analysis tools and trends.
• Identifies gaps in current services, proposes solutions and implements changes as appropriate.
• Identifies process improvements.
• Mentors less experienced staff.
• Conducts special research studies as directed.

Data & Analytics Consultant – Marketing Data

Claims Specialist

• Exercises independent discretion or judgment in the handling of assigned property claims.
• Serves as a consultant to claims adjusters in their handling of property losses.
• Establishes immediate contact with Policyholders and claimants.
• Conducts extensive investigations into causes and origins of all major property claims.
• Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims, and negotiates settlements.
• Sets and maintains adequate reserves.
• Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
• Assigns and supervises the handling of property losses by independent adjusters when necessary.

Property Claims Specialist

Sales

• Recruits, presents and sells the ERIE Agency Career to prospective Agents and producers.
• Selects, hires, trains, and develops new independent Agents to become self-supporting and viable company representatives.
• Influences ERIE's independent Agents to sell ERIE products and services.
• Provides training on products, underwriting, servicing and Agency operations.
• Oversees the handling of Policyholder, Agent and claimant complaints and inquiries.
• Works with branch manager to quickly address underperforming Agents, holding them accountable for minimum contractual performance.
• Develops and maintains subject matter expertise of ERIE's commercial, personal, and life products, IT tools, and resources for sales.
• Supports efforts to ensure that approved underwriting and technology tools, policies, plans and objectives are clearly understood and effectively managed throughout the district.
• Accountable for providing local level input rate reviews.
• Serves as Agent's direct link to the company.
• Acts as a field underwriter in inspecting and authorizing the binding of coverage on extraordinary property and casualty risks within binding authority limits.
• Works with branch and home office staff to resolve Agent's sales and customer service problems.
• Provides our independent Agents with ongoing and timely communications regarding new initiatives and changes to current initiatives.
• Implements customer service, marketing, sales and underwriting best practices at the Agency level.
• Sponsors and manages all sales contests, promotions and incentives at the district and Agency level.
• Serves as a licensed, non-commission company Agent proficient in selling ERIE products and services to customers and prospects.
• Serves as the Agent's knowledge broker.
• Maintains and applies a current knowledge of trends and latest developments in the industry.
• Assists independent Agents and their staff in the process of identifying and solving all Agency level sales and marketing problems and opportunities.
• Utilizes best practices for time management and business planning.
• Develops and implements Agency and district level business plans and budgets to achieve long and short-term goals and objectives.
• Achieves annual P/C and EFL sales objectives, profitability goals and long-term market share targets.
• Utilizes best practices for managing new and experienced Independent Agents.
• Participates with the branch manager or designee in assessing Agency performance trends and results.
• Conducts one-on-one reviews of Agent's underwriting, re-underwriting, profitability and compliance results and partners with the Agent to implement corrective action as necessary.

District Sales Manager

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority.
• Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
• Learns and maintains knowledge of liability laws for each state.
• Learns and maintains knowledge of motor vehicle codes.
• Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims.
• With supervisor guidance, responds to intercompany arbitration applications.
• Files contentions and supporting documents on behalf of the insured/driver.
• Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation.
• Provides support for property claims during periods of heavy volume.

Inside Claims Representative

Customer Support

• Provide clerical service and support to the Customer Care Operations Department regarding billing issues, coverage, non-pay and policy changes.
• Respond to Policyholder and Agents general inquiries, concerns regarding policy issues, over the phone and in person.
• Escalate complex inquiries.
• Perform basic accounting functions and correct errors in computerized accounting system.
• Handle calls supporting customers via the Mortgage Verification phone line.

Customer Care Specialist

Security Engineer

• Serve as a member of a security and technology team responsible for administering and maintaining identities, access, and entitlements across IAM platforms.
• Support the implementation and enforcement of identity controls, ensuring alignment with organizational policies, standards, and governance frameworks.
• Collaborate with security leadership, technical teams, and business stakeholders to design and implement access models aligned with the organization's risk posture (e.g., least privilege, RBAC/ABAC).
• Administer and support IAM technologies including SSO, directory services, MFA, certificate services, privileged access management (PAM).
• Investigate, troubleshoot, and resolve identity and access-related issues across internal users, external partners, and contractor populations.

IT Info Security Specialist – Senior

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Commercial Liability Claims Specialist

• Supervises all activities of the Extended Hours Service to ensure that Policyholder and claimant loss reports and claims inquiries are handled in a prompt and efficient manner.
• Assists FNOL Representatives with claims questions or issues.
• Manages overall operations of designated area of authority.
• Interviews, hires, trains and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Establishes and maintains all staffing schedules.
• Forecasts staffing and recommends solutions based on historical data and industry standards, in order to meet changing responsibilities and duties.
• Directs the resolution of Policyholder, claimant, and Agent inquiries, service needs, or complaints related to loss reports, material damage or rental assignments, and claim inquiries.
• Also directs inside claims representatives in the absence of their supervisors.
• Works with Vice President to establish, implement, and monitor strategic policies and procedures that are aligned with Company directives to further the service capabilities of the section.
• Reviews section procedures and recommends methods to better coordinate work flow for maximum overall efficiency.
• Responds to inquiries and written correspondence from Employees, Agents, Policyholders, and internal departments regarding issues, including claims and technical or procedural issues for clerical tasks.
• Validates the work of Employees to ensure quality and quantity standards are met.
• Identifies training needs as required.

Customer Service FNOL Supervisor

Customer Advocate

• Utilize various platforms to respond to inquiries from customers.
• Applies a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
• Resolves issues within scope of authority, escalates to appropriate area/person of authority as determined by company/department policy and procedure.
• In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business.
• Applies proficient knowledge of ERIE systems and products by responding to callers concerns for all lines of business.
• Makes billing arrangements, corrects errors (accounting, underwriting and policy issues) with resolution and documents accordingly within scope of authority and guidelines provided.
• Attends appropriate training and informational meetings to learn and maintains a working knowledge of ERIE policies, procedures and processing systems, as well as industry knowledge and applicable licensure.
• Trains and mentors less experienced staff, and acts as subject matter expert (SME) for department and projects, as applicable.

Customer Advocate I

• Assists with the development and directs the implementation of corporate tax policies, practices and plans.
• Directs and manages finance related operations which include accounting for income taxes, internal controls over tax functions.
• Provides thought leadership and guidance regarding internal policies, procedures and process improvements.
• Manages overall operations of designated area of authority.

Tax Manager

Network Engineer

• Senior Network Administrator responsible for the planning, design, and purchasing of complex enterprise data network and network security infrastructure hardware and software technologies.
• Role is responsible for and may lead the installation, configuration, upgrade/enhancement, maintenance/support, and scripting/automation of the network technologies within the network core and/or network security focus areas.
• Works independently or leads others to install, configure, upgrade/enhance, maintain/support, scripts/automates hardware/software technologies, and develops and maintains system documentation within the network and network security practice area; Coaches and mentors other administrators.
• Establishes and monitors key metrics for capacity (forecasting, planning), license management, overall system health/performance and alerts, recommends and performs changes as required to tune Network systems in support of changing business requirements.
• Supports and/or leads large, high-risk, complex projects with high degree of scripting/configuration requirements and aggressive release delivery schedules.
• Conducts advanced troubleshooting as a first responder to major incidents in a 24/7 enterprise environment through analysis of system and event logs, application and network monitoring data, correlation of events across Network focus areas, including escalation to application owners or vendors as needed to achieve quick resolution and to determine root cause, and to participate in on-call on a rotational basis.
• Establishes system controls within the network; monitors for remediation gaps to the minimum baseline standards (MBS), responds to and remediates vulnerability and audit findings, ensures system and data integrity, alerts to abnormal system and user activity, and develops, tests, and automates disaster recovery plans.
• Demonstrates deep knowledge of technologies, protocols, and tools utilized in the network core or network security focus areas; continuously develops working knowledge of other network focus areas and gains broader understanding of the overall computing environment; Follows ITIL standards; Embraces emerging technologies and principles.

IT Network Administrator – Senior

Director

• Oversees the execution of an information systems solution delivery in accordance with business needs and conditions.
• Accountable for providing central expertise, support, and control for an organization’s technical programs/projects.
• Establishes and implements strategies that have short to midterm impact on business results.
• Validates adherence to methodologies, budgets, timing.
• Provides full staffing and management for the organization’s major technical programs.
• Oversees vendor activity for multiple vendors, may serve as primary relationship manager.

Data & Analytics Consultant – Marketing Data

Property Claims Specialist

District Sales Manager

Inside Claims Representative

Inside Claims Representative

Customer Care Specialist

IT Info Security Specialist – Senior

Commercial Liability Claims Specialist

Customer Service FNOL Supervisor

Customer Advocate I

Tax Manager

IT Network Administrator – Senior

Director, Technology Solution Implementation – Application Development