Erie Insurance Group

Full-stack Engineer

• Designs, develops, and maintains computer software.
• Provides technical leadership on small, moderately complex, low risk enhancement projects or support teams, with little supervision.
• Delivers moderately complex code/configuration changes as part of a larger implementation under a moderate level of supervision in a primarily full-stack development environment including front-end, policy, integration, and cloud.
• This opportunity is for an Agentic Engineer in ERIE's AI Center of Excellence.
• The focus of this position is hands-on development of ERIE's Agentic Lifecycle capability, including the design, build, testing, integration, documentation, and support of agentic software solutions that help delivery teams use AI-powered teammates safely and effectively.
• Work with senior engineers, architects, platform teams, Information Security, governance partners, and delivery teams to implement agent workflows, skills, prompts, APIs, automation, test assets, documentation, runbooks, and evidence artifacts.
• Generate, review and debug code/configurations that contribute to a larger product.
• Create designs, unit tests, and code/configuration that are reviewed and approved by a more senior engineer.
• Execute tasks in the software development life cycle.
• Develop tools and applications by producing clean, efficient code.
• Automate tasks through appropriate tools and scripting.
• Perform validation and verification testing (unit and integration testing).

IT Software Engineer – Agentic Engineer

• Designs, develops, and maintains complex computer software.
• Leads or participates in high complexity/risk projects including creating technical design documentation, performing code and unit test reviews, and validating the overall cohesion and quality of the project or support team deliverables with high impact.
• Delivers high complexity/risk code/configurations under minimal supervision in a primarily full-stack development environment including front-end, policy, integration, and cloud.
• Partners closely with architects, software engineers, platform teams, Information Security, governance partners, and delivery teams to ensure capabilities are secure, reliable, maintainable, and aligned to ERIE's technology standards.

Senior Software Engineer – Agentic Engineer

Claims Specialist

• Investigates and/or directs the investigation of commercial property claims.
• Interviews insureds, claimants and others as required.
• Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements.
• Determines all available coverage for risk and ERIE's liability and establishes total value of loss.
• Identifies all subrogation potential.
• Reviews information to prepare estimates and arranges for repairs of insured losses.
• Settles loss and maintains complete file documentation.
• Communicates with insureds or Agents regarding settlement and/or adjustment.
• Directs activity of necessary experts.
• Works directly with department manager to develop and implement new policies and procedures for the department.
• Meets with management as requested to analyze regional and branch performance and make recommendations for changes.
• Assists in training new Employees and property claims specialists in the branches when requested by claims manager.
• Works with regional CAT coordinators to coordinate CAT teams for property losses.

Senior Property Claims Specialist

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.

Inside Claims Representative I

• Handles liability and property claims within designated authority under close supervision.
• Resolves coverage and/or liability issues in accordance with applicable state insurance laws, regulations, and procedures.
• Investigates and adjudicates claims ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, and secures recorded statements.
• Obtains additional information as required to determine liability and documents claim files.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority.
• Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
• Learns and maintains knowledge of liability laws for each state.
• Learns and maintains knowledge of motor vehicle codes.
• Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims.
• With supervisor guidance, responds to intercompany arbitration applications.
• Files contentions and supporting documents on behalf of the insured/driver.
• Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation.
• Provides support for property claims during periods of heavy volume.

Inside Claims Representative

Manager

• Drives the transformation of ERIE’s Business Agility to enable our ability to respond to change, learn and pivot, and deliver with speed in a competitive market.
• Manages a team to implement changes that will impact a significant number of stakeholders across the organization.
• Partners with management to develop a strategy.
• Ensures effective prioritization of the team’s work.
• Identifies, removes and/or escalates impediments.
• Collaborates with management, program leaders and product teams.
• Provides thought leadership and expertise on agile best practices.

Enterprise Agility Manager

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
• Establishes contact with all parties involved in the claim.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Sets up and/or issues payment using approved payment methods for settlement; or declines payment within designated authority.
• Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
• Learns and maintains knowledge of liability laws and motor vehicle codes for each state.

• Establishes immediate contact with Policyholders and claimants.
• Conducts extensive investigations into causes and origins of all major property claims.
• Interviews insureds, claimants and others as required.
• Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements.
• Sets and maintains adequate reserves.
• Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage.
• Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
• Determines value as they apply to the coverage.
• Determines steps necessary to initiate investigation of a property loss.
• Uses outside experts and attorneys as required.
• Documents claim files and submits final report to file for closure.
• Assigns and supervises the handling of property losses by independent adjusters when necessary.
• Advises claims adjusters regarding handling of claims.
• Conducts related training of field office claims personnel in the branch and at the Home Office.
• Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
• Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities.
• Acts as coordinator of the Catastrophe Team activities at catastrophe site.

Property Claims Specialist

Insurance

• This is a remote, work-from-home position with the candidate ideally living within the Commonwealth of Virginia.
• A company car with paid gas card will be provided.
• Strong commercial insurance experience is preferred.
• Trains, develops and guides Agents and district sales managers (DSM) in a designated branch territory in the promotion and sale of commercial lines products, providing assistance in the areas of production, product knowledge and application, and underwriting.
• Establishes and maintains relationships with branch managers and Agents to improve Agent willingness and ability to pursue and place quality commercial business with the ERIE.
• Assists branch managers in establishing short- and long-range objectives related to commercial lines sales, with an emphasis on growth, underwriting profitability and agency development and training.
• Provides hands-on training and guidance to Agents on ERIE's commercial lines products, resources, and services, including identifying web-based resources and training programs for Agent use.
• Builds commercial expertise of new and existing Agents for increased independence and sound judgment when pursuing commercial business.
• Provides hands-on training and guidance to branch DSMs on ERIE's commercial lines products, resources, and services, including identifying web-based resources and training programs.
• Builds commercial expertise of new and existing DSMs for increased independence and sound judgment when working with Agents to pursue commercial business.
• Identifies Agents requiring additional guidance and interaction from their DSMs on commercial lines products and services.
• Works directly with DSMs, branch managers, and commercial underwriting staff to develop a plan to deliver that guidance and interaction as appropriate.
• Contacts and visits Agents regularly to evaluate quotations and applications for multiple commercial lines to determine acceptability, including larger, more complex commercial accounts.
• Makes acceptability and pricing decisions on risks within defined binding authority.
• Refers risks that are beyond binding authority to a senior commercial lines underwriter, risk analyst or underwriting supervisor.
• Develops and maintains effective relationships and contact with Home Office commercial lines underwriting management and production underwriters.
• Serves as a company representative in maintaining favorable Policyholder relationships.
• Works closely with adjusters and other claims personnel on matters of mutual concern.
• Develops and maintains strong working knowledge of ERIE's commercial product lines, including policy features and key endorsements and sources of information on ERIE's products.
• Represents the company in community relations activities as directed.

Commercial Insurance Manager

Product Manager

• Leads a delivery team as the business representative in executing the development of a product or service to meet the product vision and achieve customer outcomes.
• Guides product or service implementations and ensures the team is working on the right priority items to maximize business value.
• Acts as the first authority for decisions regarding priority, business value, and functionality for the work done by the delivery team.
• Engages with customers, users, stakeholders and customer experience experts to understand customer needs, opportunities and overall trends to ensure their most valuable outcomes are built into the backlog.
• Utilizes customer and product data as well as input from product managers, stakeholders and team members to support product vision and key measures of product success.
• Oversees the end-to-end product lifecycle to achieve the product vision and deliver value to customers.
• Monitors and evaluates product progress at each stage of the development process and updates stakeholders on progress.

Product Owner

Analyst

• Leads complex insight and analysis efforts into business processes, sponsor delegate and voice/vision/strategy for experience, customer journeys, and develops recommendations for optimizing business results.
• Helps define clear measurable problem statements with process and data analysis designed to deliver high customer and business impact.
• Perform duties in one or more of the following disciplines: Business Intelligence, Customer Centric Design, User Experience, Lean Six Sigma and moderate to high complexity Project Management.
• Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change.
• Assists in developing strategy to operationalize our company-wide objectives and implements processes and to achieve those goals.
• Monitors project health and recommends schedule changes, cost adjustments and resource allocations to ensure optimal project performance.
• Regularly develops and facilitates presentations and workshops for key stakeholders and business leaders.
• Participates in the execution and implementation of solutions.
• Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.
• Mentors and helps grow the skills of other Experience analyst on the team.
• Serves as a discipline lead and participates in steering committees.

Senior Experience Analyst

Director

• Manages overall operations of designated authority.
• Interviews, hires, trains and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Leads teams in strategy efforts to do one or more of the following: design and implement business processes to enable product research and development of portfolio prioritization, resource allocation, and risk management.
• Provides product portfolio analyses and develops processes to support dynamic portfolio management.
• Manages digital efforts by developing transformation strategies and goals, tracking results, and overseeing implementation.
• Drives initiatives across functions, research and development units to create fully integrated business strategies.
• Monitors and reports on portfolio objectives and key results and proactively addresses and resolves issues.
• Supports business portfolio of larger initiatives, sets program vision, prioritizing projects, and making day-to-day decisions on scope, schedule, cost, and business outcomes.
• Collaborates with senior leadership for overall strategy creation, execution, roadmap and success measures design, monitoring, adjusting, and reporting for core business.
• Partners with key stakeholders to evaluate the organizational structure and performance of the designated area of authority ensuring efficient planning, staff, and training of staff for maximum productivity and service delivery.
• Assists senior leadership with the yearly budgeting and forecasting process for department.
• Develops policy and controls resources for responsible function(s) for business areas.
• Participates in project prioritization, budgeting, reporting and resources planning.
• Facilitates stakeholder engagement to drive program success and ensure alignment with corporate goals.
• Defines, develops and provides information and analysis to drive the decision-making process and support business operations for internal and external customers.
• Develops and delivers presentations to key stakeholders summarizing objectives, deliverables, status and metrics.
• Responsible for the capability development including team skillsets, internal advocacy, internal partnerships, external partnerships.
• Acts as a change agent to establish a sustainable culture of Innovation across Erie.

Director, Experience

Sales

• Trains and guides Agents in a designated branch territory as well as additional assigned branch offices in the promotion and sale of life insurance and annuity products, providing assistance in the areas of production, product knowledge and application, underwriting, and agency management.
• Assists Agents in examining and evaluating their current books of business for potential prospects and serves as company representative in maintaining favorable agency and Policyholder relationships.
• Assists branch managers and district sales managers in establishing short- and long-range objectives related to life insurance and annuity sales, with emphasis on production, underwriting and Agent training.
• Provides training and direction to ERIE Agents regarding the promotion and sale of life insurance and annuity products.
• Interacts with Agents as necessary, educating them regarding approved marketing and sales tools and techniques.
• Educates Agents regarding the products available through Erie Family Life, including policy features and benefits.
• Assists Agents in reviewing their current books of business in order to identify cross selling opportunities for life insurance and annuity sales.
• Collaborates with Agents to identify prospecting opportunities.
• Accompanies Agents on sales calls and assists with servicing existing customers and writing new business.
• Serves as a liaison between the Home Office and the field.
• Clarifies and resolves issues, implements new programs and communicates program changes as necessary.
• Represents the company in community relations activities as directed.
• Develops marketing and prospecting programs to assist Agents in the sale of life insurance and annuity products.
• Collaborates with Home Office and Branch Office marketing personnel regarding the design and promotion of incentive campaigns related to the sales of life insurance and annuity products.
• Assists in the selection and training of newly appointed Agents, life producers and customer service representatives.
• Handles Agency relationships and business, as a licensed life insurance Agent, according to company policy.
• Advises appropriate Home Office personnel of competitive intelligence issues related to Agents and agency management.

Life Sales Manager

Architect

• Designs and develops effective and engaging instructional materials for instructor-led, self-directed, virtual classroom, web-based, blended learning platforms and development paths for Employees and Agents in support of business and performance objectives.
• Performs needs analysis, researches and conducts curriculum design work consistent with sound instructional design principles while analyzing and selecting the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.
• Leads end-to-end learning design efforts, including needs analysis, definition of measurable learning outcomes, experience design, modality selection, and evaluation strategy.
• Creates high-quality, interactive and visually enhanced courses, participant materials and job aids.
• Applies instructional design techniques to build the conceptual detailed design plans for complex learning initiatives with responsibility for the overall design integrity of the learning solution.
• Engages team members throughout the development life cycle of training solutions: needs analysis, proposal, design, development pilot, implementation, measurement and support.
• Conducts needs analysis to identify training needs to address skill and performance-related learning gaps.
• Designs and develops development paths for individual job functions by synthesizing content from subject matter experts and existing materials; develops source content, including graphics, audio, video and assessments, to support learning objectives.

IT Software Engineer – Agentic Engineer

Senior Software Engineer – Agentic Engineer

Senior Property Claims Specialist

Inside Claims Representative I

Inside Claims Representative I

Inside Claims Representative

Enterprise Agility Manager

Inside Claims Representative I

Property Claims Specialist

Commercial Insurance Manager

Product Owner

Senior Experience Analyst

Director, Experience

Life Sales Manager

Senior Learning Architect