First Notice of Loss Representative II

Erie Insurance Group

First Notice of Loss Representative at Erie Insurance assisting customers with inquiries and complaints. Requires contact center experience and knowledge of customer service practices.

Posted 7/10/2026full-timeErie • Pennsylvania • 🇺🇸 United StatesJunior💰 $40,121 - $64,090 per yearWebsite

About the role

Key responsibilities & impact

Utilize various platforms to respond to inquiries from customers.
Applies a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
Resolves issues within scope of authority, escalates to appropriate area/person of authority as determined by company/department policy and procedure.
In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business.
Applies proficient knowledge of ERIE systems and products by responding to callers concerns for all lines of business.
Works independently to process more complex loss reports and claims within scope of authority and guidelines provided.
Provides claims services, including but not limited to repair options, rental reservations, property mitigation and towing.
Acts as first point of contact for the escalation of calls, complaints, or complex problems.
Handles additional tasks including, but not limited to social media monitoring / responses and variety of queue work.
Settles claims within scope of authority.
Provides department Employees with assistance in servicing customers.
Attends appropriate training and informational meetings to learn and maintain a working knowledge of ERIE policies, procedures, and processing systems, as well as industry knowledge and applicable licensure.
Trains and mentors less experienced staff and acts as subject matter expert (SME) for department and projects, as applicable.

Requirements

What you’ll need

High school diploma or GED required.
One year of any combination of contact center, claims handling, office management clerical or relevant customer service experience required.
Completion or active pursuit of insurance education preferred.
Knowledge of billing practices and procedures and ERIE lines of business preferred.
Demonstrated ability to type a minimum of 28 words per minute preferred.
Proficiency with word processing and spreadsheet software required.
Must be able to work a schedule commensurate with department hours.

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents.
Low contributions to medical and prescription premiums.
Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
401(k) with up to 4% contribution match.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ProcessingTyping Speed of 28 Words Per MinuteBilling Practices KnowledgeWord Processing Software ProficiencySpreadsheet Software Proficiency

Soft Skills

Problem SolvingCommunicationMentoringIndependenceCustomer Interaction

Certifications

High School DiplomaGED