Equip

Marketing

• Own and evolve Equip’s overarching marketing vision, strategy, and execution to drive brand awareness, demand generation, and revenue growth across B2B and B2C audiences, in alignment with business and growth objectives.
• Define and steward Equip’s brand positioning, narrative, and voice, ensuring consistency and credibility across all audiences and touchpoints.
• Lead, develop, and scale a high-performing marketing organization across creative marketing, integrated marketing, product marketing, and growth and lifecycle marketing, fostering accountability, collaboration, and continuous improvement.
• Establish clear KPIs and reporting to measure marketing effectiveness, ROI, and business impact across channels.
• Educate and influence stakeholders on modern marketing strategies, tradeoffs, and measurement.
• Serve as a strategic thought partner to executive leadership, provider insights on market dynamics, positioning, and growth opportunities.
• Leverage deep understanding of the healthcare ecosystem to inform marketing strategy and position the company as a credible, trusted partner.
• Perform other duties as assigned.

Vice President, Marketing

Insurance

• Lead the IVS team by providing daily guidance, training, and quality assurance to ensure performance metrics are met, while remaining ready to complete hands-on insurance verification tasks as needed.
• Develop collaborative relationships and interface with insurance companies/payors to verify benefits and eligibility, including managing pushback and conflicting information.
• Work collaboratively with the RCM, finance, accounting, admissions, and utilization management departments.
• Act as a trusted subject-matter expert for insurance benefits, eligibility, and complexity.
• Provide real-time guidance and escalation support for timely and accurate verifications.
• Identify process gaps, inefficiencies, and error trends, translating them into practical improvements.
• Lead onboarding for new Insurance Verification Specialists and deliver ongoing training to reinforce payor knowledge, standard work, system updates, and best practices as processes evolve.
• Facilitate regular team meetings and one-on-one check-ins to provide guidance, address challenges, share updates, and ensure alignment on priorities and expectations.
• Monitor individual and team performance against quality, accuracy, and productivity standards; provide timely coaching, feedback, and development support to drive consistent performance and continuous improvement.
• Perform other duties as assigned.

Lead Insurance Verification Specialist

Customer Support

• Via a chat hotline, sufficiently answer incoming inquiries related to meal planning, nutritional needs, and behavioral challenges in a timely, professional, and supportive manner in line with that patients’ individualized treatment and meal plans as well as Equip protocols and treatment philosophy.
• Convert escalated or complex inquiries to phone or video support to ensure timely resolution.
• Monitor the chat queue to ensure timely responses, prioritizing multiple conversations at once while maintaining quality and professionalism.
• Complete administrative tasks including documentation of interactions and messaging triage/response as appropriate.
• Maintain patient confidentiality and adherence to all company policies and procedures.
• Deliver on response time, resolution and satisfaction SLAs.
• Participate in required training and internal meetings.
• Perform other duties as assigned.

Meal Support Specialist – Registered Dietitian, Part Time, Weekends

Research Analyst

• Work with Equip’s Data Science Team and Clinical Leadership to lead the end-to-end design of internal research projects, including but not limited to selection of appropriate methodologies, research study management, conducting analyses and dissemination of results to a wide range of audiences.
• Work with Equip’s Data Science Team and Clinical Leadership to meet Equip’s research mission and objectives by performing advanced statistical modeling and analysis, translating data into actionable results that inform Equip’s strategy and outcome evaluations.
• Manage the lifecycle of IRB submissions and ensure all internal projects adhere to the highest ethical and regulatory standards.
• Conduct literature and scientific reviews, inform team reports, own manuscript and conference presentation preparation and submission, present at academic meetings, assist with grant proposals, and other tasks related to ongoing research needs.
• Perform other duties as assigned.

Clinical Research Associate

Product Designer

• Design intuitive and engaging user interfaces for a variety of use cases and audiences.
• Clearly communicate design solutions to stakeholders through wireframes, prototypes, and detailed implementation specifications.
• Partner with business leaders, product management, and engineering to ensure alignment throughout the process.
• Help establish and promote design system guidelines, brand consistency, and implement best practices and standards.
• Contribute to user research and usability testing in order to incorporate feedback and make data-driven decisions.
• Perform other duties as assigned.

Product Designer II

Support Engineer

• Deliver prompt, courteous, and effective support to both external users and internal employees encountering product or technical issues.
• Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.).
• Proactively identify patterns in customer issues and communicate actionable insights.
• Escalate unresolved or complex issues to appropriate internal teams and follow through to ensure resolution. Comfortable navigating ambiguous situations.
• Maintain and improve internal and external documentation, ensuring resources are clear, accurate, and up to date.
• Contribute to the creation and optimization of support workflows, processes, and tools to drive team efficiency and user satisfaction.
• Collaborate cross-functionally in a fast-paced environment, demonstrating adaptability and an ability to manage competing priorities.
• Participate in after-hours or weekend support as needed to meet business demands.
• Perform other duties as assigned.

Product Support Analyst II

Creative Strategist

• Strategize and oversee long-term creative planning and briefing, owning the creative roadmap and partnering with stakeholders to drive synergy and content production efficiencies.
• Own creative journey mapping across channels, ensuring a cohesive, intentional experience at every touchpoint.
• Partner with stakeholders pre-kickoff to vet, question, and strengthen briefs, clarifying objectives, audiences, and success metrics.
• Support creative team members in understanding briefs, pitching and defending creative ideas, and translating feedback into clear next steps.
• Identify opportunities to maximize creative impact and efficiency across the journey through reuse, adaptation, and prioritization.
• Build cross functional relationships and processes that enable deep understanding of business goals and how creative will support brand success.
• Collaborate with channel owners on cross-channel creative testing.
• Translate performance data and insights into clear, actionable recommendations for creative optimization.
• Ensure learnings are documented and shared to inform future work and strategic decisions.

Senior Creative Strategist

Data Scientist

• Build statistical models that track patient outcomes and are used to inform treatment decisions.
• Help design experimental and observational studies and write the statistical plans for them.
• Extract, clean, transform, and optimize data for analysis.
• Analyze patient data, write internal reports, present to stakeholders, and publish in academic journals.
• Translate complex findings into understandable reports, visualizations, and recommendations for technical and non-technical audiences.
• Work with cross-functional teams to understand needs and identify where careful analysis and statistical research can support treatment.
• Perform other duties as assigned.

Data Scientist II – Mental Health Outcomes Statistician

Meal Support Specialist – Registered Dietitian

Frontend Engineer

• Develop responsive UI with Next.js with App Router, ISR, and Middleware.
• Design flexible CMS content with Sanity CMS with sanity-codegen for TypeScript schema integration for non-technical users.
• Use Tailwind CSS for consistent styling.
• Manage high-performance Vercel deployments and edge functions, including preview environments and automated CI/CD pipeline.
• Maintain clean script definitions and documentation for third-party integrations, preventing performance degradation.
• Implement robust monitoring for proactive issue resolution using Sentry for error tracking and performance profiling.
• Drive organic growth through technical SEO, including metadata management, semantic HTML, and JSON-LD structured data implementation.
• Write clean, scalable software following best practices (automated testing, thorough PR reviews).
• Continuously write code, test, debug, and maintain sites, staying updated on modern tools for seamless, accessible, and aesthetic web solutions.
• Become a domain expert and be familiar with other domains.
• Possess strong knowledge of cloud solutions (AWS).
• Develop documentation and proposals for existing and proposed architectures.
• Design and build modular, reusable component library following components.json standards for brand consistency.
• Perform other duties as assigned.

Senior Web Developer

Compliance

• Ensure adherence to federal, state, local, and payer regulations and contractual obligations in collaboration with Legal and Equip’s Privacy and Security Officers, staying current with evolving healthcare laws, including Medicaid requirements, and implement accreditation standards (e.g., The Joint Commission).
• Develop, review, and update compliance policies, governance documents, and SOPs with clinical leaders, ensuring policies reflect current regulations.
• Conduct internal compliance audits, focusing on high-risk workflows, and report material findings to relevant leaders across the organization.
• Work cross-functionally to support external audits, monitor medical records as well as billing and coding for documentation and quality alignment.
• Perform clinical risk assessments and track corrective actions for sustainable remediation.
• Develop and deliver tailored compliance trainings, including regulatory updates, risk themes, onboarding integration, and annual targeted sessions based on audit insights.
• Investigate compliance violations and incidents and manage compliance reporting systems, document incidents with root-cause analysis, and coordinate reporting with Legal and HR as required.
• Identify and report any potential compliance risks within business workflows, cross-functional processes, and implement corrective actions and enforce Legal guidance on fraud, waste, and abuse.
• Maintain all clinical compliance documentation, logs, registers, and evidence and create audit records and prepare leadership reports with actionable insights.
• Liaise with payors and regulatory bodies, collaborate with internal and outside legal counsel on risk alignment, report systemic trends/mitigation progress to leadership, and support external audits (e.g. accreditation, payor, etc.).
• Perform other duties as assigned.

Healthcare Compliance Director

SDET

• Develop and implement test automation frameworks for web applications.
• Design, write, and execute end-to-end, functional, and integration tests (API & UI) for complex business requirements.
• Perform cross-browser and cross-platform testing to ensure consistent user experience across desktop, mobile and tablet devices.
• Collaborate with Engineers to promote shift-left testing approach, integrating testing early and incorporating automated testing with CI/D pipelines.
• Monitor and improve testability, test health, and performance metrics to ensure thorough quality evaluation.
• Collaborate across Engineering, Product Management, and Product Design to align testing strategies with business requirements.
• Execute performance, security, and usability testing to ensure the reliability of our applications.
• Track and manage defects, communicate findings effectively, and contribute to continuous test process improvements.
• Perform other duties as assigned.

Senior Software Development Engineer – Test

Content Marketing Manager

• Lead a core pillar of our product organization, Product Content, to drive patient behavior, enabling treatment engagement and patient retention.
• Map the content journey across all patient, caregiver, and provider touchpoints (including microcopy, onboarding flows, in-app messaging, automated notifications, behavioral nudges, educational modules, and clinical documentation) to drive treatment engagement, ensure clinical appropriateness, and align with brand guidelines.
• Build and maintain a content design system that provides guidelines for tone, voice, terminology, and consistency across the treatment journey to meet the needs of diverse demographics, including varying age groups, cultural backgrounds, and levels of health literacy.
• Build and oversee the systems, tools, and workflows that allow content to be deployed efficiently across multiple platforms.
• Partner with Clinical Programs to translate evidence-based protocols into engaging, accessible digital content and to pioneer new ways of delivering treatment through digital interventions and behavioral science.
• Partner with Product Management and Product Designers to influence the product roadmap and UI/UX through a "content-first" design lens.
• Use qualitative research and data analytics to measure the impact of content on patient engagement and clinical outcomes; Refine strategy and improve messaging to drive business objectives.
• Recruit, mentor, and lead a small but mighty team of content designers and operators, fostering a culture of excellence, empathy, and data-driven iteration.

Director, Product Content

DevOps Engineer

• Design and build a robust, scalable cloud platform to empower web and data engineering teams to deliver high-quality applications.
• Partner with engineering and data teams to improve developer velocity, ensure system reliability, and embed operational excellence.
• Lead best practices in cloud infrastructure architecture, CI/CD automation, monitoring, and backend systems reliability.
• Develop tools and automation of a variety of frameworks and languages to enhance the performance, availability, and scalability of services.
• Contribute to a culture of continuous improvement through proactive monitoring, root cause analysis, and knowledge sharing.
• Perform other duties as assigned.

Senior Software Development Engineer, DevOps

Events

• Collaborate with the Clinical Partnership team on the regional conference roadmap to ensure alignment with Equip’s processes, goals, and audiences.
• Facilitate ongoing cross-functional alignment and coordination with the Clinical Partnership Representative stakeholders.
• Own end-to-end conference execution, including maintaining the conference calendar, conference contracting, attendee coordination, lead management, booth logistics, and post-event reporting.
• Maintain playbooks and established best practices for conference presence.
• Work closely with cross-functional Marketing partners, including Integrated Marketing, Content and Creative, to select appropriate content for each audience and coordinate content development and logistics.
• Manage conference and promotional assets in the digital storefront.
• Use data to inform customer journey pre-, during, and post-conference.
• Perform other duties as assigned.