Respond in a timely and efficient manner to assigned onboarding tasks
During onboarding, support the transition of patients from admissions to treatment by scheduling initial intakes with providers, activating each patient or support’s Equip account, and ensuring a positive start to the treatment journey
Educate patients during onboarding on the Equip treatment model, virtual modality, and time commitment required for successful recovery in order to ensure strong patient/family expectations alignment
Update and manage provider schedules in line with workflows
Collaborate with provider leads to manage instances of provider out of office coverage
Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed, as measured by scheduling satisfaction
Conduct proactive outreach to patients with appointment gaps (e.g., no shows / cancellations) in order to support strong intake attendance
Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling
Complete required documentation within Equip’s digital systems in a timely and accurate manner
Adapt to organizational and/or team needs as required

Requirements

Bachelor’s degree in health sciences, business administration, communications or relevant field required
Minimum of 2 years experience working in a customer/patient success or support role
Knowledge of HIPAA policies and procedures
Comfort with Technology: Proficient with digital, cloud-based communication and software platforms (Slack, G-suite, Zoom, electronic medical record systems)

Benefits

Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
Generous Parental Leave Benefits.
Competitive Medical, Dental, Vision, Life, and AD&D insurance.
Equip pays for a significant percentage of benefits premiums for individuals and families.
Spring Health, a 100% employer-paid mental health benefit through Guardian.
You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
401K Retirement Plan!
$50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
Initial work-from-home stipend of up to $500.
Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
Company Laptop.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient onboardingschedulingdocumentationworkflow managementcustomer support

Soft Skills

communicationcollaborationadaptabilityproactive outreachcustomer satisfaction

Certifications

Bachelor’s degree in health sciencesBachelor’s degree in business administrationBachelor’s degree in communications