Equip

Director

• Define, own, and drive strong performance and quality metrics and standards—including productivity, reliability, and patient satisfaction— while managing operational efficiency and costs.
• Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality patient-centric support at scale.
• Define our talent management strategy, partnering with our People Success team to define and maintain competency frameworks, career paths, and succession plans.
• Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities.
• Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies.
• Influence across the business, elevating the team's insights through clear data stories and patient-centric narratives, partnering cross-functionally to improve our product and services.
• Partner on patient retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive patient retention and reduce churn.
• Apply continuous improvement and lean principles to drive a culture of change and operational excellence, including owning pilots and monitoring results to inform decisions on path forward.
• Perform other duties as assigned.

Director, Patient & Provider Services

Support Engineer

• Provide prompt, courteous, and technically sound support to internal users; triage, investigate, and resolve complex issues across endpoints, identity/access, networks, and core business applications; document root cause and prevention.
• Read system/auth/network logs and use the CLI to diagnose issues; run basic HTTP/DNS/network checks to isolate faults.
• Own hardware/software troubleshooting and serve as an escalation point for the service desk.
• Create and maintain SOPs/runbooks and knowledge articles that reduce time to resolution and re-opens.
• Track and report support KPIs (e.g., time to first response, MTTR, re-open rate, SLA attainment) and recommend process improvements.
• Maintain accurate tickets, change records, and asset details so work is reviewable and audit-ready (privacy/security aware).
• Contribute to endpoint hygiene (patching coordination, baseline configuration checks) with platform owners.
• Provide training and guidance to users on secure and effective technology usage.
• Perform other duties as assigned.

IT Support Analyst II

Therapist

• Provide evidence-based family, individual, and group therapy for eating disorders and comorbid diagnoses in a virtual clinic (i.e. telehealth) setting.
• Implement family-based treatment (FBT), enhanced cognitive behavioral therapy (CBT-E), cognitive behavioral therapy for ARFID, and other evidence-based treatments for patients across the lifespan with eating disorders and their loved ones.
• Maintain a caseload of 30-40; with the expectation being 20-26 hours of direct care and remaining time dedicated to administrative tasks.
• Participate in initial and ongoing trainings.
• Assess and diagnose mental health conditions.
• Collaborate with a multidisciplinary treatment team of physicians, dietitians, patient mentors, and family mentors, along with outside providers.
• Utilize between-session messaging to support patients and communicate with the treatment team through Equip’s EMR in accordance with Equip’s policies and procedures.
• Engage and collaborate in Treatment Team meetings, supervision, and department meetings.
• Maintain licensure in home state and obtain licensure in other states as requested by Equip (licensure costs will be covered by Equip).

Licensed Therapist

Fully Licensed Therapist

• Provide evidence-based family, individual, and group therapy for eating disorders and comorbid diagnoses in a virtual clinic (i.e. telehealth) setting.
• Implement family-based treatment (FBT), enhanced cognitive behavioral therapy (CBT-E), cognitive behavioral therapy for ARFID, and other evidence-based treatments for patients across the lifespan with eating disorders and their loved ones.
• Maintain a caseload of 30-40; with the expectation being 20-26 hours of direct care and remaining time dedicated to administrative tasks.
• Participate in initial and ongoing trainings.
• Assess and diagnose mental health conditions.
• Collaborate with a multidisciplinary treatment team of physicians, dietitians, patient mentors, and family mentors, along with outside providers.
• Utilize between-session messaging to support patients and communicate with the treatment team through Equip’s EMR in accordance with Equip’s policies and procedures.
• Engage and collaborate in Treatment Team meetings, supervision, and department meetings.
• Maintain licensure in home state and obtain licensure in other states as requested by Equip (licensure costs will be covered by Equip).
• Perform other duties as assigned.

Analyst

• Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
• Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
• Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
• Drive process improvement by proactively collaborating with departments (e.g., automating People team's onboarding/offboarding) and tracking support KPIs, while maintaining scalable SOPs/knowledge articles.
• Must be available for core hours: 8:30 a.m.–5:30 p.m. PT, with occasional after-hours support for priority incidents.
• Perform other duties as assigned.

Senior IT Analyst

Account Manager

• Pitch and secure placements in print, broadcast, and digital media across consumer health, tech, culture, and lifestyle beats, leveraging existing relationships and building new ones with national and local outlets.
• Develop targeted, angle-specific pitches, press releases, byline articles, media alerts, and keynote talking points that provide a sense of hope and healing.
• Build and maintain relationships with reporters, editors, and producers; manage media inquiries; coordinate interviews; and support/facilitate media training and spokesperson preparation for clinical experts and senior executives.
• Monitor media coverage and implement an always-on PR strategy that aligns with key cultural milestones and business goals.
• Support the development and execution of research-driven media campaigns, including drafting and editing press releases, media pitches, pitch follow-ups, data one-pagers, and other campaign materials.
• Manage and maintain media lists using tools such as Muck Rack, and track outreach and placement results; identify new reporter targets and beat opportunities as Equip's media reach expands.
• Monitor, analyze, and report on PR results quarterly, using data to show how our reach is moving the needle on brand awareness.
• Ownership over the awards and speaking engagements program.
• Support the development of thought leadership content for Equip's spokespeople.
• Draft spokesperson prep documents, Q&A documents, and talking points ahead of media interviews.
• Assist with bylined content, op-eds, and contributed articles for trade and consumer outlets.
• Partner with internal teams, including Marketing, Clinical, People, and Patient Acquisition, to ensure consistent, on-brand use of PR assets and messaging.
• Support internal communications rollout of major campaigns in coordination with the PR Director and the Internal Communications team.
• Ensure all external communications reflect Equip's unique voice—balancing professional clinical authority with warmth and empathy.

Public Relations Manager

• Identify, scope, and size new products or services and/or existing product enhancements that deliver exceptional patient outcomes while optimizing revenue performance and maximizing return on investment.
• Conduct in-depth market testing of product concepts with key industry executives.
• Synthesize primary research and competitive analyses to identify unmet clinical needs, emerging trends, and opportunities for innovative solutions.
• Build and refine financial models that guide prioritization, investment decisions, and long-term business viability of proposed opportunities.
• Present new venture opportunities and/or summaries of terrain explorations to Senior Leadership, conveying a market-informed point-of-view.
• Collaborate closely with Commercial, Clinical, Care Operations, and Product teams to develop the operating models, infrastructure, and protocols to launch new products that align to market expectations.
• Define and oversee the launch plan and associated KPIs for new product launches and existing product enhancements.
• Perform other duties as assigned.

Director, Clinical Product Strategy

Copywriter

• Write compelling, conversion-focused copy for a number of different channels and audiences, including paid digital ads (SEM, Meta), landing pages, and other touchpoints of the acquisition funnel.
• Collaborate with the Social Media Manager to craft organic social media copy across platforms.
• Craft scripts for paid and organic videos, podcasts, and other recorded content
• Develop longer-form and brand-building content, such as website copy, email campaigns and lifecycle communications, educational and resource-driven content for patients and families.
• Support internal and cross-functional content needs, including decks, one-pagers, and product and feature messaging.
• Collaborate with Growth and Product Marketing to optimize messaging for performance and engagement, including contributing to A/B testing and using performance data, user insights, and audience research.
• Translate clinical and healthcare concepts into clear, accessible, and emotionally resonant language for a wide variety of audiences.
• Ensure brand voice consistency across channels while adapting tone for different platforms, formats, and audiences.
• Support broader marketing campaigns, product launches, and content initiatives.
• Partner with Legal and Clinical teams to ensure all copy is ethically sound, medically accurate, and compliant with healthcare advertising regulations (e.g., HIPAA).

Senior Copywriter

• Write and refine a range of B2B content, including: email communications, one-pagers and sales collateral, presentation decks, case studies, messaging and positioning documents.
• Translate complex clinical and healthcare concepts into clear, accurate, and audience-appropriate language.
• Develop content that reflects a high degree of empathy and sensitivity, particularly given the nature of eating disorder care.
• Partner with marketing and cross-functional teams to thoughtfully develop and iterate on messaging.
• Ensure consistency in voice, tone, and positioning across all B2B materials.
• Incorporate feedback from stakeholders and subject matter experts, including Clinical and Legal teams as needed.
• Participate in team meetings and integrate into internal workflows and communication channels to support effective collaboration (as needed).
• Perform other duties as assigned.

Director, Patient & Provider Services

IT Support Analyst II

Licensed Therapist

Fully Licensed Therapist

Licensed Therapist

Senior IT Analyst

Public Relations Manager

Director, Clinical Product Strategy

Senior Copywriter

Contract Copywriter, B2B