Equinix

Customer Support

• Provides tier two(more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat
• Troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
• May handle some specialized functions such as 1st level billing support, portal onboarding and simple GAM requests

Customer Support Agent, Mandarin Speaking

Project Manager

• Manages one or more hyperscale data center construction projects
• Directs internal and external project team members
• Oversees project risk registers and compliance with building regulations
• Coordinates with Authorities Having Jurisdiction (AHJ) and local Utilities as required

Construction Project Manager

Full-stack Engineer

• Design, develop, and enhance software features, and build scalable microservices that power enterprise-grade workflows
• Build distributed, scalable, and highly available services with simple APIs
• Build using design principles that balance innovation, maintainability and Observability
• Contribute directly to code while influencing long-term technical direction
• Continuously improve our software development lifecycle, tools, and processes
• Communicate and document clearly in a remote-first environment
• Contribute and improve our operational best practices
• Participate in on-call rotations for our services

Senior Staff Engineer, Product Software

Director

• Lead activation of belonging for all employees through a consultative approach
• Collaborate across Community & Belonging (C&B) and TPT for inclusive workplace culture
• Embed inclusive principles into policies across Equinix, driving systemic change
• Execute Diversity, Inclusion, Belonging, and Accessibility (DIBA) strategy
• Partner with FPT leads to integrate C&B principles into talent strategies
• Champion initiatives for psychological safety and inclusive behaviors
• Ensure workplace policies and experiences are inclusive and accessible
• Use qualitative and quantitative data to inform strategic decision-making
• Track and report KPIs for engagement and belonging
• Build relationships with global, regional, and local leaders

Director of Belonging – Business Enablement

Manager

• Create structured task plans and agendas for meetings
• Provide input into strategic business programs
• Take initiative in identifying process improvements to enhance efficiency and impact
• Leverage tools to track project progress and ensure successful delivery
• Lead engagement with key stakeholders, proactively understanding their needs and ensuring seamless collaboration
• Provide consistent, clear, and proactive updates to stakeholders and Chief of Staff, driving alignment and momentum
• Ability to develop detailed project plans, schedules, and timelines using structured methodologies
• Strong global cross-functional leadership skills to coordinate teams and align objectives

Senior Project and Program Manager

Product Manager

• Own and lead the InfoSec Product Management function
• Establish clear product ownership for core security capabilities
• Define and maintain the security product portfolio and long-term roadmap
• Partner deeply with Security Engineering to deliver security-as-code
• Lead cross-functional planning to ensure security capabilities scale consistently

Senior Director, InfoSec Product Management

Security Engineer

• Lead and support complex security initiatives across global Data Center footprint
• Maintain alignment with stakeholders on security systems architecture and strategic direction
• Oversee end-to-end delivery of physical security integration projects
• Analyze operational and performance data to identify risks and improve workflows
• Design and deliver training programs for global teams

Senior Physical Security Enablement Analyst

• Translate high-level architectural blueprints into hands-on automation strategies and scalable infrastructure that powers our global visibility
• Drive the engineering team toward key milestones, ensuring that the code we ship aligns with the long-term NPE vision
• Lead the team through complex implementations, establishing the gold standard for how we handle real-time streaming telemetry and high-performance databases
• Translate complex product requirements into technical specifications, managing relationships with internal and external customers
• Define critical SLA metrics and ensure the observability platform maintains global ITIL compliance
• Serve as the senior point of contact for complex root-cause analysis and the resolution of cross-platform outages
• Evaluate emerging technologies Model-Driven Telemetry (MDT) to keep the platform at the cutting edge
• Prove out new concepts and define change-management practices that impact the broader business strategy

Staff Engineer, Product Software

Chief of Staff

• Architect and run CDIO operating mechanisms, including board engagements and functional all-hands
• Create and facilitate the full DIO business rhythm, ensuring effective dialogue and alignment to CDIO priorities
• Act as a proxy for the CDIO when required—representing their perspective and ensuring seamless follow-through
• Partner with Global Events to shape executive-level engagements and long-range planning
• Drive operational best practices that enhance decision-making and information flow
• Anticipate organizational pressures and proactively surface issues to the CDIO
• Champion employee engagement, recognition, Inclusion & Belonging initiatives
• Develop compelling, audience-ready content for CDIO participation in internal forums, customer conversations, and external events
• Serve as a connective leader across Chiefs of Staff to ensure alignment across key teams and executives
• Manage the Office of the CDIO budget in close partnership with Finance

Chief of Staff, Chief Digital & Innovation Officer

• Lead architect for the distributed systems that ingest, store, and analyze global network state
• Design high-performance ingestion engines capable of handling trillions of telemetry points
• Architect massively parallel processing pipelines and stateful stream processing frameworks
• Define the multi-year architecture for a unified on-prem and telemetry ecosystem
• Direct the lifecycle of network data ensuring telemetry is normalized, consistent, and optimized for large-scale AI modeling
• Integrate industry-frontier practices in LLMOps
• Design high-throughput, resilient pipelines for predictive AIOps
• Enforce SOLID and Clean Architecture principles

Principal Engineer, Product Software

Financial Planning and Analysis

• Assist in the preparation of quarterly investor reporting packages in coordination with internal stakeholders
• Gather, validate, and consolidate financial and operational inputs from Accounting, Tax, Treasury, Billing, Asset Management, and FP&A teams
• Perform detailed reviews to ensure accuracy, consistency, and alignment with JV contractual requirements
• Support preparation of materials for investor meetings and calls, including schedules, presentations, and supporting analyses
• Maintain and organize a centralized repository of investor reporting materials and historical deliverables
• Support xScale FP&A and Finance teams with data analysis and variance explanations for internal dashboards and leadership reporting
• Assist in the development and maintenance of management dashboards, KPIs, and recurring reporting packages
• Prepare ad hoc analyses to support management decision-making
• Identify opportunities to improve efficiency, accuracy, and consistency within reporting processes
• Support automation and standardization efforts related to data collection and reporting outputs
• Assist in documenting reporting processes, templates, and standards to support scalability and knowledge sharing
• Work closely with internal finance teams and business partners to ensure timely and accurate data flow
• Develop effective working relationships with JV contacts and internal stakeholders
• Proactively follow up on deliverables and resolve data discrepancies

Senior FP&A Analyst, xScale Investor Reporting

• Directs the team and provides commercial management oversight across major expansion construction projects.
• Commercial management oversight across Equinix’s portfolio major expansion construction projects throughout AMER.
• Provide proactive strategic and day-to-day leadership focused on driving down construction costs, provide assurance against internal financial controls and reporting processes.
• Work closely with other internal project teams including Design, Construction, Procurement, Finance, PMO, Legal and Corporate Development.
• Daily management of third-party commercial consultants to ensure deliverables are met in a timely manner and to a high standard.
• Development of detailed Request for Proposals (RFP) and service deliverables for the commercial management services.
• Preparation of budgets for all design stages including feasibility estimation, detailed cost modelling, benchmarking analysis.
• Identify market and region-specific commercial risks and develop practical mitigation strategies.
• Pro-actively lead all commercial risk management efforts including commercial audits, contingency analysis and management.

Senior Commercial Manager – xScale

Engineer

• Performs advanced system maintenance and support
• Leads complex projects using internal and external resources
• Assists with development and implementation of policies and procedures
• Evaluates and assures the safe working practices of others
• Implements and makes recommendations for complex system level enhancements to eliminate potential problems

Senior Controls Engineer

• Partner on forecast and budget process across the enterprise
• Support the development of, and maintain driver-based models for compensation, benefits, and workforce planning; produce variance analysis and executive-ready commentary
• Streamline workflows and controls; identify automation opportunities and help deploy best-practice templates for the global CoE in collaboration with the CFO Transformation, DIO and Data & Analytics teams
• Ensure integrity of HC and People Cost data across Workday, Oracle/EPM and related systems; maintain definitions, forecast drivers/methodologies and assumptions
• Proactively surface data quality issues and coordinate remediation with the CFO Transformation & DIO
• Partner with HR, Rewards, Talent Acquisition and FP&A on scenario exploration and translate trends into clear financial narratives

FP&A Manager

• Lead the migration of core FP&A reporting from Excel/PowerPoint to standardized BI dashboards
• Define the review model and drill paths from enterprise to function, product, region and country
• Create a clear, prioritized backlog of data, reporting and analytics requirements; translate into dashboard specifications
• Own the Finance metric catalog, definitions, lineage and quality controls
• Introduce automated variance commentary and build diagnostic and self‑service analytics
• Drive adoption through training and enablement for FP&A and business stakeholders