Epicor

Sales

• Own the strategy, training, and ongoing optimization of sales tools.
• Serve as the subject matter expert on the CI platform.
• Design and deliver training programs.
• Partner with Sales Leadership to establish best practices.
• Create ongoing enablement programs tailored to different learning styles.

Sales Enablement Consultant

Manager

• Support the technical direction of the Epicor Identity Platform, contributing hands-on development and conducting pull request reviews.
• Set objectives for the product development team, assign and prioritize work, and track progress across delivery milestones.
• Mentor and support software engineers through code reviews, coaching, and ongoing performance feedback.
• Partner with product management to help define and execute the Identity Platform roadmap.
• Collaborate with Epicor ERP partners and customers to support identity provider integrations and customer adoption.
• Contribute to cloud infrastructure initiatives, including migration from Azure Service Fabric to shared Kubernetes environments.
• Track team progress and prepare clear delivery and status updates for leadership.

Associate Manager – Product Development, Identity Platform

Account Manager

• Own day-to-day management of assigned retail consulting services accounts, serving as the primary point of contact for all services engagements.
• Build and maintain strong relationships with customer stakeholders, developing a deep understanding of their business needs and priorities.
• Identify, qualify, and drive consulting services renewals, extensions, and add-on engagements within existing customer accounts.
• Lead services scoping, proposal development, and statement of work (SOW) creation in partnership with Sales and Consulting Delivery teams.
• Contribute directly to consulting services revenue targets while maintaining an accurate services pipeline and forecast.
• Manage client expectations, handle escalations professionally, and maintain high levels of customer satisfaction.
• Collaborate cross-functionally to ensure smooth handoffs, successful delivery, and ongoing value realization for retail customers.

Consulting Services Account Manager – Retail

Operations

• Receive, log, and evaluate high-severity escalations related to billing, invoicing, renewals, and contract discrepancies, assessing severity and financial impact.
• Assume full ownership of escalated accounts and serve as the primary escalation point for internal teams and major accounts, providing communication clarity and executive-level visibility.
• Apply governance tiers to prioritize and route escalations, ensuring timely acknowledgment and aligned next steps.
• Coordinate comprehensive end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
• Drive cross-functional teams to correct errors and oversee customer communication until accounts are fully remediated.
• Verify all agreements, pricing, and billing terms against executed contracts before closing any escalation.
• Maintain detailed, audit-ready documentation for every escalation and facilitate monthly reviews to drive upstream process improvements.

Customer Operations Manager – Quote to Cash

Solutions Engineer

• Partner with CAMs and customers to assess scope, risks, and readiness for SaaS migration.
• Partnering with CAMs to discuss and review potential SaaS conversion opportunities, including scope, approach, and next steps.
• Leading the completion and validation of the SaaS Questionnaire with customers to identify potential risk areas.
• Collaborating with CAMs and Consulting teams to support development of Statements of Work.
• Lead the process to collect CSG (Custom Solutions Group) work, TSG (Technical Solutions Group) work and validate their cloud compatibility.
• Providing a clear and effective handoff of relevant information to Consulting for SaaS projects.
• Communicating the SaaS conversion process during customer calls and other engagements.
• Reviewing applicable tools and alternative approaches to support SaaS readiness.
• Working with internal SaaS stakeholders to identify, communicate, and mitigate risk areas.
• Supporting efforts to increase SaaS conversion adoption in collaboration with Distribution leadership and the Center of Excellence.
• Some travel is required.

Associate Solution Engineer – SaaS Conversions

Project Manager

• Lead complex software and engineering projects, including initiatives involving cloud platforms, AI, and experimental technologies.
• Manage traditional software development projects using Agile methodologies and Epicor’s release lifecycle frameworks.
• Drive execution with a focus on strategic outcomes, speed, and stakeholder alignment.
• Partner with Engineering leadership to define technical programs and translate architecture into actionable plans.
• Interpret and engage with technology architecture diagrams to facilitate informed discussions and challenge assumptions.
• Understand CI/CD environments and automated testing strategies to support engineering teams and reduce onboarding friction.
• Influence and align cross-functional teams including Product, Engineering, Support, Professional Services, and Sales.
• Communicate effectively with senior stakeholders across regions, ensuring clarity, context, and strategic framing.
• Champion continuous improvement within the PMO, including dashboarding and data-driven decision-making.
• Lead process transformation initiatives, including automation and AI-driven enhancements.
• Propose and drive changes that improve efficiency, transparency, and stakeholder satisfaction.
• Ensure project documentation and updates are maintained in JIRA and other tools (e.g., Aha!, Teams, SharePoint).

Project Manager – Technical

Backend Engineer

• Design, develop, refactor, test, and maintain new and existing scalable, high-performance applications using C#, RESTful APIs, and Entity Framework / Entity Framework Core.
• Participate in the design, architecture, and code review of core product functionality.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Proactively deliver high quality work within established timelines and provide accurate effort estimates.
• Continuously improve coding standards, development processes, and engineering best practices.
• Provide technical mentorship, guidance, and knowledge sharing to other developers.

Senior Product Developer – .NET, Cloud

Software Engineer

• Design, develop, and maintain scalable software applications.
• Collaborate with cross-functional teams to define, design, and ship new services and features.
• Write clean, maintainable, and efficient code.
• Participate in code reviews and provide constructive feedback.
• Automate tasks through appropriate tools and scripting
• Collaborate with internal teams and vendors to fix and improve products
• Test software to ensure responsiveness and efficiency
• Troubleshoot and debug applications.
• Stay up to date with the latest industry trends and technologies.

Product Developer, Azure, Cloud, C#

DevOps Engineer

• Tests implemented designs.
• Handles code deployments in all environments.
• Monitors metrics.
• Consults with peers for feedback during testing stages.
• Builds, maintains, and monitors configuration standards.
• Maintains day-to-day management and administration of projects.
• Manages CI and CD tools with team.
• Documents and designs various processes, updates existing processes.
• Improves infrastructure development and application development.
• Follows all best practices and procedures as established by the company.
• Works with GitOps and DevOps practices around database design and database server management.

DevOps Analyst

Business Intelligence Analyst

• Lead data acquisition, normalization, and validation efforts across multiple industry sources, ensuring databases remain accurate, organized, and error free
• Analyze large datasets at production scale to identify trends, patterns, and anomalies, and troubleshoot underlying data issues
• Conduct complex data and market research to categorize and condition data for advanced analytics and reporting solutions
• Create and deliver advanced analytical content and recurring reporting packages using statistical techniques
• Support and sustain customer analytics deliverables, meeting contract deadlines and service‑level commitments
• Collaborate with cross‑functional teams to improve systems, processes, and methodologies that enhance productivity and data integrity
• Coach and mentor team members, serving as a lead resource and supporting the adoption of new tools and best practices

Senior Data Reporting Analyst

• Responsible for gathering and tracking data across industry sources using varied database and analytics tools in a high-volume production scale big data operation.
• Conduct routine research and categorize data and attributes for for preparation for content production.
• Interpret results from the data using statistical techniques to create regular reporting and analytical content solutions.
• Review information to identify and interpret any patterns or useful trends in complex data sets.
• Sustain and manage an assigned amount of customer analytics deliverables to contract deadlines and service levels.

Data Reporting Analyst

Business Development Rep

• Tasked with a diverse mix of both cold outreach and responding to warm leads via phone, emailing, social media, etc.
• Cultivates net new prospects and builds pipeline through outbound prospecting efforts (identify targets, prepare for prospecting, prospecting, handoff to sales).
• Engages with mid sized to large businesses and relevant roles (C-Level).
• Assists sales counterpart by delivering qualifying leads and cultivating new prospects to enable them to achieve the company’s revenue objectives.
• Achieves daily, weekly, monthly scorecard metrics such as calls scheduled, calls completed, qualified opportunities and deals.
• Conducts market research to be followed up by the Territory Managers in the field.
• Continuously learns our applications/value proposition/differentiation in order to enhance conversations.
• Responsible for entering data into our customer relationship management software.

Business Development Representative

Business Intelligence Developer

• Defines analytics and dashboards based on analytics from internal and external data that lead to actionable insight for decision-makers.
• Creates specifications for reports and analysis based on business needs using system reporting tools.
• Recommends improvement for GTM processes.
• Leads projects and acts as a mentor for other team members and a resource for complex issues.
• Conducts in-depth analysis and provides recommendations for standard and executive-level Revenue Operations reporting and dashboards across CRM and BI tools to measure GTM performance.
• Develops, implements, and continuously improves KPI definitions and measurement frameworks aligned to organizational goals.
• Partners with RevOps and GTM stakeholders to identify key business questions, prioritize analytics roadmaps, and deliver insights that improve pipeline generation, sales execution, and customer outcomes.
• Recommends strategies to enhance CRM data quality and governance and works with field teams to improve data capture processes.
• Gathers and synthesizes insights from Conversational Intelligence and CRM tools to identify trends in customer needs, sales behaviors, deal risks, objection themes, and coaching opportunities.
• Leverages AI to accelerate insight generation, improve forecasting inputs, and scale reporting/analysis workflows.
• Collaborates effectively with stakeholders across the company.

Revenue Operations BI Analyst

• Owns the territory strategy and execution based on overall business strategy and territory growth targets.
• Responsible for achieving or exceeding quota for the assigned territory.
• Applies expert knowledge of Epicor Distribution products' solutions to the customer and its differentiation with the competition.
• Prospects in the assigned territory to achieve a qualified pipeline of 5X the annual quota.
• Coordinates cross-functionally to maximize revenue from prospects in the assigned territory.
• Acts as an effective sales team leader with the ability to work cross-functionally within and outside of the sales organization.
• Updates and maintains CRM data base and performs weekly, monthly and quarterly reporting for the assigned territory.

Enterprise Territory Manager – Distribution

Customer Success Manager

• Manage and support a portfolio of Hardlines and Electrical Distributor customers, addressing market share analytics and data inquiries.
• Lead scheduled and ad-hoc meetings with customers, driving and communicating inquiries independently and with strategic team members.
• Scope customer requirements and communicate clearly to key stakeholders.
• Collaborate with Data Operations, Reporting/Analytics, Data Scientists, and Database Developers to align support efforts.
• Understand customer use cases for Market Share Analytics, including SKU-level performance, competitor analysis, and brand performance.
• Prioritize urgent issues, bringing in appropriate team members promptly.
• Oversee customer retention, manage contract renewals, and support sales with KNAs and product expansion opportunities.
• Work with the Data Operations Manager on billing and contract-related activities.