Business Analyst

Epicor

Business Analyst joining Platform UX / Prism team at Epicor, bridging engineering and product management for AI-enabled solutions. Analyzing business problems and defining user-centric product requirements.

Posted 7/4/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Collaborate with Product Managers, UX Designers, Architects, and Engineering teams to understand business problems and translate them into product requirements.
Gather, analyze, and document business, functional, and user experience requirements for AI-powered features and workflows.
Create detailed user stories, acceptance criteria, process flows, wireframes (where appropriate), and functional specifications.
Work closely with development teams to clarify requirements throughout the development lifecycle.
Participate in feature prioritization, backlog grooming, sprint planning, and sprint reviews.
Validate delivered functionality through acceptance testing and ensure solutions meet customer expectations.
Analyze customer feedback, support cases, and product usage to identify opportunities for AI-driven improvements.
Define and document agent workflows, decision flows, prompts, and business rules for AI-enabled experiences.
Collaborate with UX teams to ensure solutions are intuitive, user-centric, and aligned with Platform UX standards.
Coordinate with multiple engineering teams to ensure consistent adoption of Prism capabilities across products.
Support product demonstrations, customer reviews, and stakeholder presentations.

Requirements

What you’ll need

3+ years of Business Analyst experience in software product development.
Strong experience writing user stories, acceptance criteria, and functional specifications.
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management skills.
Experience working with Agile/Scrum teams.
Ability to understand technical concepts and communicate them effectively to both technical and non-technical stakeholders.
Strong customer focus and ability to translate customer needs into product capabilities.
Exposure to AI, Generative AI, Large Language Models (LLMs), or intelligent automation (preferred).
Experience defining AI-assisted workflows or automation scenarios (preferred).
Familiarity with prompt engineering concepts and AI-assisted user experiences (preferred).
Experience with enterprise software products (preferred).
Experience with Jira, Azure DevOps, Confluence, Figma, or similar collaboration tools (preferred).
Understanding of UX principles, design systems, and user-centered design (preferred).

Benefits

Comp & perks

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User StoriesAcceptance CriteriaFunctional SpecificationsAnalytical SkillsProblem-Solving Skills

Soft Skills

Communication SkillsCustomer Focus