Client Support Associate
Veriforce
Swift
Job Level
Mid-LevelSenior
Tech Stack
GoSwift
About the role
- Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues.
- Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
- Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
- Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
- Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
- Serve as a bridge between the customer and R&D for complex or systemic issues.
- Document and share solutions for long-term knowledge management and root cause prevention.
Requirements
- Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices.
- Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively.
- A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up.
- Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences.
- Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals.
