VP, Client Services
EVERSANA
Client Support Associate
Veriforce
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Swift
About the role
- Play a crucial part in ensuring the satisfaction and success of clients by providing day-to-day support, basic client management, simple report generation, and assisting with cross-functional support-related escalations.
- Proficient in understanding and addressing client needs, demonstrating how Veriforce’s products and services align with client requirements.
- Provide client support and resolve issues using Salesforce and Veriforce proprietary software.
- Maintain a high standard of support by promptly and professionally communicating through email, phone, and virtual meetings.
- Diligent record-keeping to ensure accurate documentation of all client support activities.
- Proactively uncover root causes of issues and exhibit a commitment to excellence in support.
- Generate and format basic client reports within the Veriforce platform and Excel.
- Foster collaboration by working closely with colleagues, providing seamless support across teams including inside sales and customer success.
Requirements
- Previous experience in customer support or client-facing role.
- Strong communication skills, both written and verbal.
- Basic understanding of report generation and data analysis.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent problem-solving skills and proactive approach to customer satisfaction.
- Strong commitment to providing high quality customer service that leads to outcomes that exceed customer expectations.
