Endor Labs

Engineer

• Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
• Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
• Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
• Serve as a bridge between the customer and R&D for complex or systemic issues.
• Document and share solutions for long-term knowledge management and root cause prevention.

Escalation Engineer