Endor Labs

DevOps Engineer

• Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
• Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
• Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
• Serve as a bridge between the customer and R&D for complex or systemic issues.
• Document and share solutions for long-term knowledge management and root cause prevention.

Customer Reliability Engineer

Account Manager

• Recruit and manage the relationships with Cyber Security solution providers and Value Added Resellers to align to AppSec and DevSecOps offerings.
• Hunt for new business opportunities within partner community client base
• Engage Endor Labs sales teams to align pipeline and revenue growth with Partner Ecosystem
• Develop GTM relationships with strategic partners to build a preference for Endor Labs
• Build and execute detailed GTM plan, including account targets, enablement and marketing
• Design and deliver regular communications to keep Endor Labs top-of-mind and provide updates on joint successes, product enhancement, and sales programs
• Conduct recurring business reviews with key stakeholders from strategic partners and Endor Labs

Channel Account Manager

Engineer

• Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
• Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
• Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
• Serve as a bridge between the customer and R&D for complex or systemic issues.
• Document and share solutions for long-term knowledge management and root cause prevention.

Customer Reliability Engineer

Channel Account Manager

Escalation Engineer