Emma – The Sleep Company

Influencer Marketing

• You will manage and strengthen influencer relationships while recruiting new influencers who are a strong fit for the brand.
• You will develop and execute influencer marketing strategies that drive sales, brand credibility, and reputation.
• You will negotiate and manage contract structures to optimize profitability and support sustainable growth.
• You will analyze influencer content and performance to optimize campaigns and maximize ROI.
• You will collaborate closely with country marketing teams to ensure influencer initiatives are aligned with business goals and deliver consistent month-on-month revenue growth.

Influencer Marketing Intern, Dutch Speaker

Account Manager

• Own and grow French Retail Key Accounts for Emma, acting as the main commercial contact.
• Build and maintain strong, long-term relationships with strategic partners.
• Develop and execute account plans to drive revenue, volume, and profitability.
• Own key accounts’ P&L, performance KPIs, and growth targets.
• Negotiate and renegotiate commercial terms, commissions, and campaign plans.
• Coordinate cross-functional teams to ensure smooth execution and on-time delivery.
• Track performance, lead business reviews, and resolve issues or escalations proactively.

Key Account Manager – French Speaker

Ecommerce

• You will be in charge of adding, changing and improving the content of the Emma's online store.
• You will set up weekly and monthly promotions on the online store.
• You will publish new products and edit current portfolio.
• You will work in different regional projects (AB tests, website analysis, global or regional UX optimizations, new landing pages).
• You will have the overall objective of improving the performance of the website.

E-commerce Operations Intern

Supply Chain

• Manage the reverse logistics performance of your cluster, monitoring operational KPIs, cost efficiency, and a great customer experience throughout the returns journey.
• Steer our reverse logistics carriers and partners, secure smooth daily operations, ensure SLA compliance, and build strong, reliable relationships.
• Analyze customer feedback and return‑related complaints, identify root causes, and uncover what truly impacts customer satisfaction.
• Monitor return‑related costs, ensuring accuracy against expectations and flagging inefficiencies or deviations.
• Work together with Tech to automate and improve our processes, reduce manual workload, and create scalable solutions.
• Collaborate with Network Management team to design and optimize the reverse logistics network, selecting partners that balance speed, service, reliability, and cost.
• Document return guidelines, enabling our training and customer support teams to guide customers confidently and clearly initiatives.

Influencer Marketing Intern, Dutch Speaker

Key Account Manager – French Speaker

E-commerce Operations Intern

Logistics Manager – Returns