Emma – The Sleep Company

Marketing

• You will join the Belgium Team to bring to life our marketing strategy - optimize and localize the best advertisements, deliver high quality projects in a timely manner.
• You will identify and structure, together with your team, key challenges and the best action plans to strengthen Emma's brand preference.
• You will develop project plans with an agile and results-oriented approach.
• You will communicate and manage statuses of project tasks with different teams.
• You will be able to work with different marketing channels and assess the impact of your projects.

Marketing Intern, French Speaker

Recruitment

• Manage the full recruitment lifecycle from requisition intake through offer acceptance and onboarding handover.
• Partner closely with hiring managers to define role requirements, hiring strategies, and candidate profiles.
• Drive recruitment processes across multiple functions and geographies, ensuring a high-quality and efficient hiring experience.
• Conduct candidate screenings and interviews, assessing both technical and behavioral competencies.
• Coordinate interview processes and provide hiring recommendations based on structured evaluation methods.
• Manage offer preparation and negotiations in partnership with People Operations and business leaders.
• Develop and execute creative sourcing strategies to identify and engage top talent.
• Build and maintain strong talent pipelines for current and future hiring needs.
• Serve as a trusted advisor to hiring managers and leadership teams on recruitment best practices, talent availability, and market trends.
• Ensure a positive and consistent candidate experience throughout the hiring journey.

Recruiting Manager, APAC

Operations

• Lead the Operations Account Management team for the Offline European market, setting clear objectives, coaching team members, and building a culture of accountability and continuous improvement.
• Coach and develop team members through regular 1:1s, clear goal-setting, direct feedback, and structured performance follow-ups, ensuring the team consistently delivers against priorities and performance targets.
• Drive day-to-day B2B retail operations across multiple retailer accounts, ensuring smooth execution, clear ownership, and high-quality delivery.
• Own the full retailer account lifecycle, from onboarding to ongoing tracking, reporting, operational performance management, and improvement actions.
• Monitor operational KPIs and retailer performance, identifying root causes behind delays, delivery issues, process gaps, or recurring escalations, and driving the right corrective actions.
• Coordinate closely with internal teams across Offline, Supply Chain, Logistics, Customer Excellence, Finance, and Tech to solve operational blockers and improve execution.
• Run regular operational reviews with internal teams and external retail partners to align on priorities, resolve issues, and identify improvement opportunities.
• Build and maintain strong retailer relationships, ensuring team output consistently meets partner needs and stakeholder expectations.
• Define and improve operational processes, workflows, and reporting routines to increase efficiency, visibility, and retailer experience.
• Lead ad-hoc projects and initiatives, from process enhancements to client-specific programs, with a bias for action and delivery

B2B Operations Account Team Lead – 12-month Fixed Term

Business Intelligence Analyst

• Design and develop multi-functional dashboards across Sales, Retail Stores, Marketplaces (Amazon, Flipkart), Customer Service, Logistics & Delivery, Finance, and Marketing using Looker Studio and Power BI to provide real-time visibility into company-wide performance.
• Transform raw, complex datasets into actionable business insights by identifying trends, anomalies, and emerging opportunities that directly inform strategic and operational decision-making across departments.
• Build and maintain automated reporting pipelines using Google Sheets, SQL, Python, and BI tools to significantly reduce manual reporting efforts and improve data delivery speed and accuracy.
• Integrate and consolidate data from multiple business platforms — including Shopify, Amazon, Flipkart, EasyEcom, ClickPost, customer service platforms, and finance systems — into unified, reliable data flows.
• Conduct structured business analytics to answer critical performance questions such as drivers of sales growth or decline, identification of underperforming stores, high-return-rate products, root causes of customer complaints, and profitability of marketing channels.
• Establish and maintain a Single Source of Truth (SSOT) by defining and standardizing key KPIs across functions, ensuring leadership and stakeholders have consistent, accurate, and accessible views of business performance.
• Collaborate cross-functionally with stakeholders across Sales, Marketing, Finance, Operations, and Customer Service teams to gather reporting requirements, align on metrics, and communicate data findings in a clear and concise manner.
• Apply structured thinking to prioritize analytical tasks and projects based on business impact — connecting disparate data points, organizing large volumes of complex data, and translating findings into coherent narratives for both technical and non-technical audiences.
• Continuously monitor and improve data infrastructure and reporting systems by identifying gaps in existing pipelines, proposing enhancements to data collection and visualization processes, and ensuring scalability as business data volume grows.

Business Intelligence Intern

• Support Reverse Logistics operations for the Australia and Philippines markets by facilitating carrier assignments — coordinate reverse logistics workflows across both markets, manage carrier allocation, track return shipment statuses, and resolve carrier-related escalations to ensure smooth and efficient operations.
• Work with data to further improve reverse logistics processing — analyze return logistics data to identify bottlenecks and inefficiencies, monitor key metrics such as return processing time and carrier performance, and provide data-driven recommendations to optimize the reverse supply chain.
• Assist in negotiations for new 3PLs — support the evaluation and onboarding of new third-party logistics providers by conducting market research, benchmarking service offerings and pricing, and coordinating communication between internal stakeholders and prospective 3PL partners.
• Work with other stakeholders to reduce return rates — collaborate cross-functionally with Customer Service, Marketing, Product, and Fulfillment teams to identify root causes of high return rates in the AU and PH markets and contribute to implementing targeted initiatives to measurably reduce return volumes.

Country Operations Intern

Account Manager

• You will work hand in hand with a Key Account Manager to develop the business and relationships with our biggest French retailers.
• You will negotiate with clients, present our product portfolio, steer performance, bring and develop best practices.
• You will be the coordinator for sales administration, work with marketing, operations and customer support teams.
• You will participate in building the knowledge base to structure the team and foster fast and sustainable growth.
• You will be key for the team to provide clear reporting and deliverables, ensuring better decision-making and a more efficient relationships with our partners.

Key Account Management Intern, French Speaker

• As a Global Operations Intern, you’ll join the team ensuring that Emma’s products move seamlessly across markets, from forecasting and production to warehousing and delivery.
• This is a hands-on, analytical, and collaborative role within a fast-paced international environment.
• You will contribute to optimizing how we plan, produce, and deliver our products, ensuring that every step of our operations runs efficiently and creates value for our customers.
• Depending on your skills and interests, you could work in one of several teams in areas such as Supply and Demand Planning, Production and Excellence, or Logistics and Fulfillment.

Global Operations Intern

Growth Marketing

• You will monitor key KPIs and support fast decision-making through daily business reviews and performance steering.
• You will help streamline and automate performance tracking and reporting workflows through automation and process improvement initiatives.
• You will work closely with Marketing and Business Development teams to deliver cross-functional analytics and generate actionable insights.
• You will support media buying activities by assisting in steering investment decisions across paid channels and campaign execution.
• You will contribute to strategic channel analytics by driving deeper performance analysis, identifying growth opportunities, and supporting optimization roadmaps.

Growth Strategy Intern

• You will be responsible for managing your own projects in the field of business development in our German, Swiss or Austrian market.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns
• You will regularly analyze the market for sleeping products (new trends, customer behavior, competition…)
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Ecommerce

• You will be in charge of adding, changing and improving the content of the Emma's online store.
• You will set up weekly and monthly promotions on the online store.
• You will publish new products and edit current portfolio.
• You will work in different regional projects (AB tests, website analysis, global or regional UX optimizations, new landing pages).
• You will have the overall objective of improving the performance of the website.

E-commerce Website Operations Intern

Business Development Rep

• You will be responsible for managing your own projects in the field of business development in one of our Ecommerce markets.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns.
• You will regularly analyze the market for sleeping products (new trends, customer behavior, competition…).
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern, Portuguese Speaker

• You will be responsible for managing your own projects in the field of business development in our German market.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns
• You will regularly analyse the market for sleeping products (new trends, customer behaviour, competition…)
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern, German Speaker

• You will be responsible for managing your own projects in the field of business development in our Dutch market.
• You will collaborate with our operations teams to ensure a smooth supply chain and availability of our products (stock and delivery time management).
• You will work on projects aiming to improve our customers experience.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will analyze the market for sleeping products (new trends, customer behavior, competition…)
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern, Dutch Speaker

• You will be responsible for managing your own projects in the field of business development in one of our Ecommerce markets.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns
• You will regularly analyze the market for sleeping products (new trends, customer behavior, competition…)
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern

• You will work hand in hand with a Key Account Manager to develop the business and relationships with biggest European retailers.
• You will negotiate with clients, present our product portfolio, steer performance, bring and develop best practices.
• You will be the coordinator for sales administration, work with marketing, operations and customer support teams.
• You will be the link between global and local sales teams, negotiating the promotional calendar and ensuring smooth execution.
• You will participate in building the knowledge base to structure the team and foster fast and sustainable growth.
• You will be key for the team to provide clear reporting and deliverables, ensuring better decision-making and a more efficient relationships with our partners.

Marketing Intern, French Speaker

Recruiting Manager, APAC

B2B Operations Account Team Lead – 12-month Fixed Term

Business Intelligence Intern

Country Operations Intern

Key Account Management Intern, French Speaker

Global Operations Intern

Growth Strategy Intern

Growth Strategy Intern

E-commerce Website Operations Intern

Business Development Intern, Portuguese Speaker

Business Development Intern, German Speaker

Business Development Intern, Dutch Speaker

Business Development Intern

Global Key Account Management Intern