Emma – The Sleep Company

Sales

• Responsible for not only expanding the actual client base, but also to expand our product portfolio there, with an optimized pricing strategy, in line with strategic guidelines.
• Acting as the main point of contact between clients and internal teams, ensuring the successful implementation of projects.
• Reports on accounts development, by tackling identified pain points, seizing new opportunities, and adapting sales forecasts accordingly.
• Identifies and shares new business opportunities and prepares contracts.
• Develops and sustains relationships with assigned clients, understanding needs and requirements, preparing customized solutions.
• Creates promotional plans for each client, being responsible for its implementation and evaluation.
• Visit existing clients/stores to evaluate needs, promote products and POS materials.
• Train sales staff at the stores.

Sales Manager

Customer Support

• Handle customer interactions across multiple platforms
• Support sales growth and act as a brand representative in communications
• Provide pre-sales support including responding to product inquiries
• Deliver post-sales support managing order issues
• Manage multi-channel communication including email and calls

Bilingual Customer Service Representative – Korean

Influencer Marketing

• Own and drive the Influencer Marketing and Affiliate channels as key revenue growth levers in Japan.
• Develop and execute a data-driven influencer and affiliate strategy aligned with overall marketing and commercial objectives.
• Identify, recruit, and manage high-performing influencers, creators, and affiliate partners (with a focus on ROI and scalability).
• Optimize campaign performance through continuous testing (creatives, offers, formats) and data analysis to maximize ROAS.
• Build long-term partnerships with top creators and affiliate networks (e.g., A8, Rakuten), ensuring consistent performance delivery.
• Collaborate closely with BD, Performance Marketing, and Brand teams to align on pricing, promotions, and messaging.
• Monitor and analyze channel performance (Traffic, CVR, AOV, ROAS), and provide actionable insights to improve efficiency.
• Manage budgets effectively, ensuring disciplined spending and strong profitability.
• Stay on top of market trends, platform changes, and competitor activities to identify new growth opportunities

Influencer & Affiliate Marketing Manager

Backend Engineer

• Architect, design, and implement Emma’s backend platform, supporting our growth from E-commerce into SleepTech and global fulfillment & logistics.
• Design, build, and scale backend services using Go.
• Develop and maintain robust, secure, and high-performance REST APIs that integrate with internal systems and third-party providers.
• Work in a services-oriented, API-first architecture, including event-driven systems using AWS services such as SNS, SQS, Kafka, or RabbitMQ.
• Build cloud-native solutions running on AWS, with full ownership from development and testing to deployment and monitoring (full DevOps).
• Fully own your team’s tech stack: develop, maintain, operate, and continuously improve it.
• Ensure high code quality through automated testing, code reviews, and CI/CD pipelines.
• Be part of an agile, empowered team: collaborate closely, share knowledge, and contribute to the growth of fellow engineers.
• Contribute to improving our CI/CD, DevOps and SRE practices.
• Take part in recruitment processes to help grow our high-performing tech team.

Senior Backend Engineer – Golang

Accounting Manager

• You will be part of the Senior Leadership Group of Emma's Finance function
• You will own and implement the accounting strategy (vision, projects, team structure, etc.) for the AP/AR areas globally, including worldwide internalization/transition from external accounting firms
• You will own the preparation of monthly, quarterly, and yearly AP/AR financial statements including consolidation and reporting for 25+ entities
• You will implement best-in-class accounting processes for Emma globally
• You will lead projects and manage improvement resources including performance reporting
• You will identify opportunities to improve our business in terms of growth and profitability through diffusion & utilization of financial statements or insights
• You will support the accounting sub-team's daily to deliver high quality statements in a growing and fast changing business environment in coordination with internal and external stakeholders
• You will work closely with other finance teams to ensure the accuracy and completeness of financial data
• You will advance and optimize the team structure (locations, responsibilities, hiring, etc), while mentoring the accounting teams and driving professional development

Head of Global Accounting

Ecommerce

• Own market growth performance end-to-end, translating business objectives into actionable commercial plans, aligning demand forecasting, and tracking performance versus plan to proactively manage risks and opportunities.
• Establish and govern campaign, pricing, and promotional ROI frameworks across channels, ensuring decisions balance growth, profitability, margin, stock constraints, and brand integrity.
• Plan, execute, and evaluate product launches, promotions, and commercial campaigns end-to-end, including structured pre- and post-mortems, while driving cross-channel excellence starting with Direct-to-Consumer (D2C).
• Identify and unlock additional growth initiatives through deep analysis of sales, conversion, pricing, margins, customer behavior, and funnel performance, aligning actions with margin targets, stock availability, and promotional guardrails.
• Partner cross-functionally with Operations, S&OP, Customer Experience (CE), Planning, Webshop, Product, Marketing, Brand, Supply Chain, and Customer Service to ensure aligned execution and continuous improvement.

Sales Manager

Bilingual Customer Service Representative – Korean

Influencer & Affiliate Marketing Manager

Senior Backend Engineer – Golang

Senior Backend Engineer – Golang

Head of Global Accounting

Senior E-commerce Category Manager