Emerson

Customer Support

• Review and validate customer contracts to ensure all requirements—purchase orders, buying agreements, change orders, specifications, terms and conditions, and commercial obligations—are accurately captured in accordance with Global Clean Order Standards prior to acceptance.
• Proactively manage order backlog by monitoring reports, identifying potential delays or holds, and resolving issues to maintain inventory levels and prevent shipping disruptions.
• Answer inbound phone calls from customers regarding order status, follow-ups, etc.
• Process customer orders and transactions as needed, using appropriate lead times, order management tools, and subject‑matter expertise to meet customer requirements.
• Serve as a primary post-booking customer contact by responding to inquiries regarding order status, changes, shipping, issue resolution, and follow‑up needs.
• Provide a responsive and high-quality experience for internal and external stakeholders throughout the order lifecycle.
• Coordinate with factory, customer, and sales team to resolve purchase order discrepancies, communicate updates, and implement solutions that mitigate delays, delivery concerns, and maintain customer satisfaction.
• Adapt quickly to changing customer requirements, business priorities, and system/process updates.
• Maintain accurate customer, order, and transactional data within ERP and order management systems.
• Collaborate with global colleagues to support cross‑regional order execution and alignment.
• Identify and support process improvements that enhance order accuracy, efficiency, and customer experience.

Customer Service Support

Accounts Payable

• Perform invoice processing based on standard operating procedures, work instructions, and any documentation published.
• Reconcile sub-ledger vs general ledger, investigate, and resolve discrepancies.
• Perform vendor Statement of Account Reconciliation, request copies of missing invoices, and settle reconciling items.
• Research, investigate, and gather information to clear disputed invoices.
• Perform month-end activities.
• Assist in preparing ad hoc reports and performing other tasks as assigned.

Accounts Payable Specialist II

Engineering Manager

• Develop, negotiate, and implement strategies, plans, policies, and procedures for technical leadership of Branson technologies.
• Lead a China organization responsible for material joining product design and development, sustaining engineering, and global welding programs.
• Maintain sound engineering concepts and standards in the development of new products, and improve existing products.
• Direct patent and technology license activities and negotiate agreements.
• Ensure establishment of quality controls and continued certification under ISO.
• Plan and implement human resources and resource allocation plans.
• Responsible for human resource development including recruiting, training, appraising, and compensation activities.
• Represent Branson Ultrasonics in negotiations with government or industry on technology matters.
• Develop strategic plans for portfolio management with Marketing.
• Support China/Asia Operations in technical support with valuable solutions.
• Represent Branson China/Asia in Global responsibilities including engineering symposiums and technology conferences.

Global Engineering Director

Full-stack Engineer

• Develop, test, and maintain real-time software modules on Linux-based systems.
• Implement high-performance, multicore solutions using C/C++.
• Work with kernel-level or near-kernel-level components (e.g., POSIX APIs, threading, memory management, interprocess communication).
• Optimize and debug software for performance, concurrency, and deterministic behavior.
• Participate in code reviews, architectural discussions, and continuous improvement initiatives.
• Create and maintain technical documentation for software components.

Software Engineer, 2 to 5 Years Experience – Linux

• Responsible for managing DeltaV installed base of 40-45 systems across the East region
• Allocated 25-30 Active AMC / Service Contracts for Maintenance Contract Execution
• Consume 200–220 site visit days annually including travel
• Expected to generate additional revenue of 25-30 KUSD by adding new service contracts in the region
• Balancing out current Operational Efficiency of the region from 97% to below 90%

Senior Engineer, Lifecycle Services

Engineer

• Lead application design and engineering execution for water and power automation projects
• Develop, manage, and track project engineering plans to ensure on-time delivery of requirements
• Estimate, plan, and communicate project resource needs proactively
• Provide technical leadership and collaborate cross-functionally to deliver customer-focused solutions
• Apply Emerson engineering procedures and support quality and safety objectives
• Engage directly with customers on technical and commercial topics while building trusted relationships
• Partner with the Emerson Operations Group to support hardware design, procurement, and project progress
• Monitor customer satisfaction throughout the project lifecycle and deliver consistent, high-quality results
• Optimize the use of global engineering resources to support departmental goals
• Identify opportunities to improve engineering processes and implement continuous improvements
• Monitor project financial performance in alignment with department objectives
• Mentor and support the development of fellow engineers and contribute to strong, collaborative teams
• Provide technical support for project pursuits, marketing efforts, and lifecycle services as needed
• Participate in domain expert teams to advance technical knowledge and best practices

Senior Controls Engineer – Water Projects

Operations

• Serve as the senior leader driving the BU’s sales excellence strategy
• Create and drive a sales excellence framework and lead its evolution
• Partner with executive and functional leaders to ensure the adoption of business systems
• Standardize core sales processes, including segmentation and targeting, lead and opportunity management
• Modernize commercial data and analytics capabilities
• Identify process, technology, and workflow improvement opportunities
• Establish a performance management rhythm that delivers clear visibility into commercial health
• Lead the strategic design, governance, and optimization of incentive programs
• Provide thought leadership and analytical rigor to pricing strategy
• Collaborate with Finance, Product, and Commercial leaders to align pricing decisions

Director, Sales Operations – Pricing

Compliance

• Oversee the ITC function for FLMC and take responsibility for the development and management of the Americas FLMC Trade Compliance team and program
• Directly manage and otherwise lead a global team of compliance professionals
• Own and oversee export, import, and supply chain security compliance
• Act as FLMC’s escalation point of contact for Trade Compliance
• Collaborate with other ITC leaders to ensure transparency
• Serve as FLMC’s primary interface with government authorities

Global Trade Compliance Director

Data Scientist

• Support the development and implementation of statistical, machine learning, and AI models to improve product development, pricing strategies, and customer experiences.
• Contribute to the design, refinement, and continuous improvement of rule based and analytical decision support logic used in pricing and commercial processes.
• Stay abreast of relevant research and industry developments and help the team prototype and evaluate new data science and AI techniques, including responsible use of generative AI where appropriate.
• Collaborate closely with cross functional teams (data science, data engineering, pricing, and business partners) to identify opportunities where analytics and AI can deliver measurable value.
• Partner with pricing, sales, and business stakeholders to translate commercial policies, objectives, and constraints into analytically sound and explainable solutions.
• Analyze historical and transactional data to calibrate recommendations, validate outcomes, identify edge cases, and assess business impact across markets.
• Communicate findings, recommendations, and tradeoffs through clear documentation, presentations, and visualizations, tailoring insights to both technical and non-technical audiences.
• Follow established practices for data privacy, security, and responsible AI; proactively raise risks, assumptions, and questions and partner with the team to address them.

Junior Data Scientist

Application Engineer

• Identify and provide reliable technical solutions that support product selection and ensure complete customer satisfaction.
• Perform engineering‑based calculations needed to recommend appropriate products for customer applications.
• Deliver world‑class technical and application support to end users, sales teams, distributors, OEMs, business partners, and subsidiaries.
• Partner closely with the sales team as a key technical advisor and product advocate.
• Respond to technical inquiries via phone, email, and chat for FLMC products, including valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic solutions, and RCS products.
• Manage pricing inquiries and requests for quotations for domestic and international products.
• Provide application support and accurate quotations based on customer and project requirements.
• Collaborate on special projects assigned by team leads and managers.
• Troubleshoot warranty and quality issues and offer practical solutions.
• Maintain organized, up‑to‑date files, quotes, and documentation.
• Meet established service‑level agreements and performance metrics.

Application Support Engineer – Fluid and Motion Control Systems

Project Manager

• Drive planning, execution, and delivery of complex projects focused on post-sales services
• Lead cross-functional teams comprising collaborators from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
• Establish clear project goals, timelines, and deliverables aligned with business priorities
• Track and manage interdependencies, risks, and resource allocations across concurrent projects
• Facilitate effective communication, decision-making, and issue resolution across all levels of the organization
• Ensure adherence to project scope, budget (where applicable), quality, and timelines
• Provide regular status reporting and access to collaborators and leaders
• Lead change management activities, including collaborator consensus, communications planning, and adoption measurement
• Ensure alignment with broader business goals and customer success metrics

Services Project Manager

Sales

• Define and execute strategies that drive long-term business growth and strengthen customer partnerships in close collaboration with business units.
• Lead, coach, and develop a diverse sales team to achieve and exceed annual bookings and growth targets while building future-ready capabilities.
• Enhance and transform sales processes, including the use of customer relationship management tools, digital solutions, and go-to-market strategies aligned with the Measurement Solutions value creation approach.
• Own planning and performance management processes, including forecasting, budgeting, and ongoing monitoring of bookings, gross profit, operating expenses, and headcount.
• Set clear goals and expectations, provide continuous feedback, and support development through structured performance and growth plans.
• Build and maintain strong relationships with key customers and represent Emerson in strategic commercial discussions.
• Collaborate across functions and business units to maximize growth opportunities, including strategic accounts and project pursuits.
• Contribute as an active member of the Italy leadership team, helping shape business strategy, talent development, and regional collaboration.
• Strengthen team capability through structured learning and development initiatives.
• Ensure effective governance, including delegation of authority and pricing processes.
• Foster an inclusive, accountable, and psychologically safe environment that encourages engagement, continuous improvement, and innovation.
• Ensure full compliance with quality, health, safety, environmental, and trade standards across all activities.

Sales Director – Measurement Instrumentation

Systems Engineer

• Assist with regional operations activities, including the management of regional projects, major Ovation upgrades, regional service support, and technical training and development of field engineers
• Organize and coordinate field engineer activities, including scheduling of customer site visits for service support, upgrades, maintenance contracts, emergency technical responses
• Work closely with the sales team for business development, and assist with developing accurate and creative solutions for proposals
• Maintain strong relationships with customers and provide technical support for emergency customer requests
• Demonstrate a strong technical background, including in-depth product hardware / software knowledge, process control experience, project management, and control applications design and control system installation start-up

Lead Regional Systems Engineer

Account Executive

• Build and maintain strong, long‑term relationships with key stakeholders across assigned accounts to support customer satisfaction, loyalty, and growth.
• Develop and execute account plans to identify opportunities, generate demand, and identify greenfield and brownfield projects.
• Present clear, customer‑focused solution recommendations that demonstrate how Emerson offerings address customer challenges and deliver measurable value.
• Identify and pursue new business opportunities—from initial lead identification through purchase order—to maximize the full product and service portfolio.
• Collaborate closely with internal partners, including Business Development Managers, technical specialists, and support teams, to ensure alignment and effective pursuit strategies.
• Apply thoughtful pricing strategies that balance customer needs with business objectives.
• Monitor industry trends and competitive activity to anticipate customer needs and uncover new areas of opportunity.
• Maintain accurate documentation of activities, forecasts, and account insights in CRM systems.

Technical Sales Representative

Technical Project Manager

• Lead automation and controls projects from initiation through closeout, ensuring successful delivery of complex, mission-critical solutions
• Lead end-to-end delivery of automation and control system projects, typically ranging from $500K to $10M+ with varying durations up to 5 years, involving multi-disciplinary engineering, software configuration, and field implementation
• Own full project execution authority, including scope definition, schedule governance, and budget control
• Serve as the primary customer interface throughout project lifecycle, building strong relationships and ensuring the highest levels of customer satisfaction
• Collaborate closely with engineering, sales, marketing, operations, field service, and commercial teams to meet project objectives
• Monitor project performance and communicate status, risk, and changes clearly to stakeholders
• Interpret and manage customer contracts, including ownership of change orders, claims, and scope evolution
• Ensure projects meet contractual commitments, safety standards, cybersecurity requirements and quality expectations
• Drive continuous improvement by capturing lessons learned and identifying opportunities for follow-up work or service expansion