Customer Service Support

Emerson

Customer Service Support managing order fulfillment and customer relationships at Emerson. Collaborating with cross-functional teams to enhance service quality and efficiency.

Posted 6/16/2026full-timeShakopee • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Review and validate customer contracts to ensure all requirements—purchase orders, buying agreements, change orders, specifications, terms and conditions, and commercial obligations—are accurately captured in accordance with Global Clean Order Standards prior to acceptance.
Proactively manage order backlog by monitoring reports, identifying potential delays or holds, and resolving issues to maintain inventory levels and prevent shipping disruptions.
Answer inbound phone calls from customers regarding order status, follow-ups, etc.
Process customer orders and transactions as needed, using appropriate lead times, order management tools, and subject‑matter expertise to meet customer requirements.
Serve as a primary post-booking customer contact by responding to inquiries regarding order status, changes, shipping, issue resolution, and follow‑up needs.
Provide a responsive and high-quality experience for internal and external stakeholders throughout the order lifecycle.
Coordinate with factory, customer, and sales team to resolve purchase order discrepancies, communicate updates, and implement solutions that mitigate delays, delivery concerns, and maintain customer satisfaction.
Adapt quickly to changing customer requirements, business priorities, and system/process updates.
Maintain accurate customer, order, and transactional data within ERP and order management systems.
Collaborate with global colleagues to support cross‑regional order execution and alignment.
Identify and support process improvements that enhance order accuracy, efficiency, and customer experience.

Requirements

What you’ll need

2 Years related experience and an Associate’s Degree Or 4 Years realted experience and a High School Diploma or GED equivalent
Legal authorization to work in the United States - Sponsorship will not be provided
Strong communication skills, both written and verbal
Ability to work both independently and as part of a team
Skilled in timely and effective communication

Benefits

Comp & perks

a variety of medical insurance plans, with dental and vision coverage
Employee Assistance Program
profit sharing retirement
tuition reimbursement
employee resource groups
recognition
flexible time off plans
paid parental leave (maternal and paternal)
vacation and holiday leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementcontract reviewdata validationinventory managementprocess improvementERP systemstransaction processingorder backlog managementissue resolutioncustomer order processing

Soft Skills

strong communication skillsteam collaborationindependent workadaptabilitycustomer serviceproblem-solvingstakeholder engagementresponsivenessattention to detailtime management

Certifications

Associate’s DegreeHigh School DiplomaGED