Services Project Manager

Emerson

Services Project Manager coordinating projects to enhance post-sales service options and delivery processes at Emerson. Requires experience in project management within engineering or technology services.

Posted 6/12/2026full-timeEscazú • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Drive planning, execution, and delivery of complex projects focused on post-sales services
Lead cross-functional teams comprising collaborators from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
Establish clear project goals, timelines, and deliverables aligned with business priorities
Track and manage interdependencies, risks, and resource allocations across concurrent projects
Facilitate effective communication, decision-making, and issue resolution across all levels of the organization
Ensure adherence to project scope, budget (where applicable), quality, and timelines
Provide regular status reporting and access to collaborators and leaders
Lead change management activities, including collaborator consensus, communications planning, and adoption measurement
Ensure alignment with broader business goals and customer success metrics

Requirements

What you’ll need

Bachelor’s degree in Engineering, Business, or related field (Master’s or equivalent experience preferred)
Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields
Proven experience leading cross-functional teams without direct authority
Strong understanding of post-sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations)
Excellent organizational, communication, and collaborator management skills
Experience with project management tools and methodologies (Agile, Waterfall, or hybrid)
Experience using reporting and visualization tools such as Power BI is a plus
PMP, PMI-ACP, or similar certification is a plus
Willing to work on a hybrid model in Escazú, Costa Rica or in our Mexico City office (depending on your current location)

Benefits

Comp & perks

Flexible time off plans
Vacation and holiday leave
Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementpost-sales servicesservice deliveryhardware supportfield servicesservice engineeringcustomer support operationsAgileWaterfallreporting and visualization

Soft Skills

organizational skillscommunication skillscollaborator managementleadershipdecision-makingissue resolutionchange managementplanningexecutiondelivery

Certifications

PMPPMI-ACP