Application Support Engineer – Fluid and Motion Control Systems

Emerson

Application Support Engineer providing high-impact technical support for Fluid and Motion Control product portfolio. Acting as the first point of contact for customer inquiries in a dynamic environment.

Posted 6/12/2026full-timeEscazú • 🇨🇷 Costa RicaJuniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Identify and provide reliable technical solutions that support product selection and ensure complete customer satisfaction.
Perform engineering‑based calculations needed to recommend appropriate products for customer applications.
Deliver world‑class technical and application support to end users, sales teams, distributors, OEMs, business partners, and subsidiaries.
Partner closely with the sales team as a key technical advisor and product advocate.
Respond to technical inquiries via phone, email, and chat for FLMC products, including valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic solutions, and RCS products.
Manage pricing inquiries and requests for quotations for domestic and international products.
Provide application support and accurate quotations based on customer and project requirements.
Collaborate on special projects assigned by team leads and managers.
Troubleshoot warranty and quality issues and offer practical solutions.
Maintain organized, up‑to‑date files, quotes, and documentation.
Meet established service‑level agreements and performance metrics.

Requirements

What you’ll need

Experience in technical support or customer service (typically 1–3 years).
A technical degree or active enrollment (1–2 years completed) in Engineering or a related field such as Electrical, Mechanical, Electromechanical, Electronic, or Chemical. (Not industrial or Systems engineering)
English proficiency at the B2 level or higher.
Ability to manage multiple requests with strong organizational skills.
Willingness to learn continuously and expand technical knowledge.
Familiarity with systems such as Salesforce, Oracle, or SAP.
Strong written and verbal communication skills.
Attention to detail and action‑oriented approach.
Ability to stay composed under pressure and multitask effectively.
Demonstrated initiative and sound judgment in decision‑making.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

engineering calculationstechnical supportapplication supporttroubleshootingquotationscustomer applicationsproduct selectionwarranty resolutionquality issue resolutionperformance metrics

Soft Skills

organizational skillscommunication skillsattention to detailcomposure under pressuremultitaskinginitiativesound judgmentcustomer satisfactioncollaborationwillingness to learn

Certifications

technical degree in Engineeringactive enrollment in Engineering