ELVTR

Customer Success Manager

• Handle refunds and transfer requests daily, providing an excellent experience to customers and retaining a high percentage of saved students.
• Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
• Handle chargeback cases promptly, providing necessary documentation and resolutions.
• Actively work in the CRM to keep track of cases and maintain the Refunds Report and Monthly KPI report to improve refund-related processes.
• Regularly review and address missing tickets to ensure no unresolved customer inquiries.
• Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.
• Handle customer complaints effectively, ensuring swift resolutions and capturing insights to prevent recurrence.
• Manage the Welcome Back Credits process for re-engaging former customers.
• Hold monthly cross-functional meetings to assess patterns and propose process improvements.
• Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.
• Improve internal processes and offer solutions.

Student Success Manager, Refunds and Escalations

Account Executive

• Engage and close high-ticket sales with pre-booked warm leads.
• Maintain and develop client relationships by understanding customer needs.
• Track and monitor sales performance metrics to meet and exceed targets.
• Log calls and customer interactions in CRM for accurate tracking and reporting.
• Collaborate with sales, customer service, marketing, and production teams to ensure a seamless client experience.
• Provide customer feedback and actionable insights to improve marketing and product offerings.
• Operate within a high-performing sales team in a high-ticket sales environment, focusing on closing rather than lead generation.

Sales Representative

Designer

• Design and update presentations, course materials (brochures, programs, etc.), and informers
• Collaborate with the team to ensure designs are aligned with brand guidelines and project needs
• Prepare and optimize files using PDF compression tools for smooth sharing and publishing
• Support the design of emails and landing pages when needed
• Maintain consistency and attention to detail across repetitive design tasks
• Manage multiple projects simultaneously while meeting deadlines
• Explore and experiment with AI tools (e.g., MidJourney) to enhance design workflows

Presentation Designer

• Transform pre-qualified leads into enrolled students through engaging, personalized consultations.
• Connect with potential clients via phone and online communications to understand educational needs and recommend courses.
• Apply consultative selling techniques to comprehend client goals and customize solutions.
• Maintain an organized pipeline of leads and track sales progress using CRM.
• Surpass monthly sales targets and contribute to the success of the sales team.
• Work as part of ELVTR's sales team in a fully remote, contract-based role.

Sales Consultant

• Close deals with warm, pre-booked leads in a high-ticket sales environment
• Build and maintain client relationships by understanding their needs and aligning ELVTR's offerings accordingly
• Monitor sales metrics and continuously aim to exceed targets
• Log call data and customer interactions in the CRM system for accurate tracking and reporting
• Collaborate with sales and customer service teams to ensure a seamless client experience
• Provide actionable feedback to marketing and production teams based on customer insights
• Work full-time on a remote contract, with working hours aligned to UK or US time zones
• Performance rewarded with performance-based bonuses

• Close deals with pre-booked warm leads in a high-ticket sales environment
• Conduct sales calls, present ELVTR courses, handle objections, and close sales
• Develop and maintain long-term client relationships
• Track and monitor sales performance metrics and targets
• Record call data and customer interactions in CRM for accurate reporting
• Work closely with sales and customer service teams to ensure smooth client experience
• Provide feedback and insights to marketing and production teams from customer conversations
• Operate as a self-motivated team player in a remote, full-time contract role