Elliptic

Manager

• Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR
• Manage, mentor, and develop a distributed team of Customer Success Managers across AMER
• Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs
• Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency
• Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion
• Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization
• Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences
• Represent the voice of global customers by gathering regional insights and informing product roadmaps
• Drive continuous improvement of processes, tools, and playbooks across both regions
• Champion collaboration between regions, fostering a culture of shared learning and global best practice
• Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders
• Work flexibly across time zones, coordinating with global peers and customers to meet business needs

Regional Manager, Customer Success

• Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR
• Manage, mentor, and develop a distributed team of Customer Success Managers across APAC
• Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs
• Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency
• Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion
• Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization
• Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences
• Represent the voice of global customers by gathering regional insights and informing product roadmaps
• Drive continuous improvement of processes, tools, and playbooks across both regions
• Champion collaboration between regions, fostering a culture of shared learning and global best practice
• Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders
• Work flexibly across time zones, coordinating with global peers and customers to meet business needs

Full-stack Engineer

• Build and improve investigative workflows that empower compliance teams to track fund flows across blockchains
• Work across the full stack (React/Redux frontend, Node.js/NestJS backend, data layers) to ship product features end-to-end
• Develop and optimize data visualizations for complex transaction flows and network graphs, making the complex feel simple
• Improve platform speed and precision by optimizing queries, improving frontend responsiveness, and shipping features that make investigators faster
• Collaborate closely with product, data engineers, and cross-functional teams to deliver meaningful value
• Write clean, well-tested code and participate in code reviews that raise the quality bar for the team
• Contribute to technical design discussions, raising trade-offs and risks early

Full Stack Engineer

Solutions Engineer

• Lead tailored product demos and best practice sessions based on the needs of our Ideal Customer Profiles (ICPs), showcasing Elliptic’s capabilities to compliance, risk, and executive stakeholders.
• Own enterprise trials and proof-of-concept (PoC) engagements, ensuring technical success, adoption, and measurable value delivery.
• Support both new business and upsell opportunities, providing pre-sales expertise throughout the enterprise customer journey.
• Map out complex customer workflows particularly for high-value or strategically important clients to demonstrate deep understanding and to influence product positioning.
• Lead discovery conversations to surface compliance, operational, and regulatory pain points.
• Translate technical concepts into commercial benefits, ensuring clear communication with both technical and non-technical audiences.
• Create and maintain best practices for product demos with the wider commercial teams.
• Maintain a thorough understanding of our product and API documentation and capabilities to resolve customer queries and to manage prospect conversations.
• Design and execute implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives.
• Creatively identify and solve integration challenges to ensure the “stickiness” of the Elliptic platform within the customer’s overall risk and compliance system architecture.
• Respond to RFPs, RFIs, and due diligence requests, positioning Elliptic effectively against competitors.
• Act as a technical point of contact for strategic partners, enabling integrations, joint solution development, and co-selling initiatives.
• Collaborate with Product and Intelligence teams to help curate and refine Elliptic’s blockchain intelligence examples and use cases, ensuring they reflect the evolving needs of our clients.
• Interface with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales.
• Work with our Global Policy Group to identify relevant local regulatory requirements for our target prospects.

Solutions Consultant

• Lead tailored product demos and best practice sessions based on the needs of our Ideal Customer Profiles (ICPs), showcasing Elliptic’s capabilities to compliance, risk, and executive stakeholders.
• Own enterprise trials and proof-of-concept (PoC) engagements, ensuring technical success, adoption, and measurable value delivery.
• Support both new business and upsell opportunities, providing pre-sales expertise throughout the enterprise customer journey.
• Map out complex customer workflows- particularly for high-value or strategically important clients to demonstrate deep understanding and to influence product positioning.
• Lead discovery conversations to surface compliance, operational, and regulatory pain points.
• Translate technical concepts into commercial benefits, ensuring clear communication with both technical and non-technical audiences.
• Create and maintain best practices for product demos with the wider commercial teams.
• Maintain a thorough understanding of our product and API documentation and capabilities to resolve customer queries and to manage prospect conversations.
• Design and execute implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives
• Creatively identify and solve integration challenges to ensure the “stickiness” of the Elliptic platform within the customer’s overall risk and compliance system architecture.
• Respond to RFPs, RFIs, and due diligence requests, positioning Elliptic effectively against competitors.
• Act as a technical point of contact for strategic partners, enabling integrations, joint solution development, and co-selling initiatives.
• Collaborate with Product and Intelligence teams to help curate and refine Elliptic’s blockchain intelligence examples and use cases, ensuring they reflect the evolving needs of our clients.
• Interface with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales.
• Work with our Global Policy Group to identify relevant local regulatory requirements for our target prospects.

Solutions Consultant – APAC

Customer Success Manager

• Own the health, retention, and expansion pipeline across your mid‑market portfolio
• Serve as the strategic point of contact for your in‑region customers
• Monitor customer usage and health trends
• Lead renewal cycles end‑to‑end

Mid-Market Customer Success Manager

Account Executive

• Identify and open doors to Enterprise prospective accounts across your territory
• Own, build and implement scalable sales strategies for acquiring new accounts
• Showcase our product to our prospects helping them understand how we can solve their challenges through tailored presentations and demos.
• Manage all parts of the commercial discussions including negotiating terms and close the business as applicable.
• Attend and travel to customer meetings and / or events where required
• Use technologies like Hubspot, LinkedIN and other tools to help you achieve your goals and forecast accurately.
• Meet and exceed quotas
• Work cross-functionally to share feedback on how we can win more growth accounts in a sustainable and scalable manner.

Mid-Market Sales Executive

• Build strong relationships with key stakeholders within your account base.
• Fully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion.
• Be the main point of contact for your accounts internally and externally.
• Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on.
• Develop net new business through upsell and cross sell opportunities within your region.
• Build strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs.
• Discovery and scoping of high quality expansion opportunities within existing accounts.
• Convert customer needs and challenges into qualified opportunities.
• Develop custom proposals based on customer requirements.
• Conduct presentations such as QBRs, kickoff calls and product demos.
• Negotiate terms and renewals.
• Meet and exceed quarterly and annual quotas for your region and target customers.

Enterprise Customer Success Manager

Marketing

• Develop joint GTM strategies: Design and execute comprehensive joint marketing plans aligned with business objectives, sales priorities, and partner capabilities.
• Execute co-marketing campaigns: Lead the end-to-end execution of integrated, multi-channel campaigns (webinars, digital demand generation, content syndication, and joint events) to drive awareness and pipeline.
• Craft compelling messaging: Collaborate cross-functionally to develop joint value propositions, solution briefs, case studies, and sales enablement materials that clearly articulate the combined value of Elliptic and our partners, both existing and to attract new partners.
• Drive demand generation: Own lead generation targets and pipeline contribution from partner channels, continuously optimizing programs for maximum ROI.
• Enable and engage partners: Coach and support partners on marketing best practices, ensuring they have the assets and knowledge needed to effectively co-sell and market Elliptic solutions.
• Measure and optimize: Define clear KPIs, track campaign performance, and provide regular reporting on marketing influence and pipeline health to internal and external stakeholders.

Principal Partnership Marketing Manager

Product Marketing

• Own Elliptic’s competitive positioning and market narrative, clearly differentiating our platform from entrenched incumbents and shaping how analysts and customers perceive us
• Work with the wider product marketing team to develop and champion a platform-level narrative that ties together Elliptic’s products and data capabilities under a unified theme of digital asset decision intelligence.
• Build and maintain a real‑time view of local competitor strategy, messaging, and product direction, turning insights into offensive campaigns and sales enablement assets.
• Partner with Product, Sales, and Marketing leadership to translate this strategy into GTM execution - from launches to enablement to analyst relations.
• Lead creation of category‑defining content that resonates with US customers (and beyond) - thought leadership, customer success stories, technical deep dives that move perception externally.
• Act as a visible storyteller and spokesperson for Elliptic’s role in the crypto compliance ecosystem, engaging with field events, media, and analyst briefings.
• Provide strategic input to pricing, roadmap, and product investments aligned to competitive differentiation and market needs.

Principal Product Marketing Manager

• Leading tailored product demos and best practice sessions for compliance, risk, and executive stakeholders.
• Owning enterprise trials and proof-of-concept engagements to drive adoption and demonstrate value.
• Supporting pre-sales efforts across new business and expansion opportunities.
• Understanding complex customer workflows to inform solution design and positioning.
• Conducting discovery sessions to identify customer pain points and regulatory challenges.
• Translating technical capabilities into clear commercial value for diverse audiences.
• Developing and sharing demo best practices with Sales and other commercial teams.
• Maintaining a deep understanding of our platform, APIs, and product roadmap.
• Designing and executing implementation plans for enterprise customers.
• Identifying and solving integration challenges to ensure long-term customer success.
• Managing RFP, RFI, and due diligence responses to position Elliptic as a market leader.
• Acting as a technical lead in strategic partnerships and joint solution initiatives.
• Collaborating with Product, Intelligence, and Research teams to refine use cases and sales-enablement content.
• Supporting Marketing and Sales teams with insights from technical research and data.
• Working with our Global Policy Group to ensure alignment with local compliance and regulatory requirements.

Regional Manager, Customer Success

Regional Manager, Customer Success

Full Stack Engineer

Solutions Consultant

Solutions Consultant – APAC

Mid-Market Customer Success Manager

Mid-Market Sales Executive

Mid-Market Sales Executive

Enterprise Customer Success Manager

Principal Partnership Marketing Manager

Principal Product Marketing Manager

Senior Solutions Consultant