Regional Manager, Customer Success

Elliptic

Regional Manager leading a distributed team of Customer Success Managers in AMER. Ensuring customer retention and expansion through effective account management in blockchain analytics.

Posted 6/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 €125,000 - €220,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR
Manage, mentor, and develop a distributed team of Customer Success Managers across AMER
Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs
Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency
Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion
Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization
Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences
Represent the voice of global customers by gathering regional insights and informing product roadmaps
Drive continuous improvement of processes, tools, and playbooks across both regions
Champion collaboration between regions, fostering a culture of shared learning and global best practice
Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders
Work flexibly across time zones, coordinating with global peers and customers to meet business needs

Requirements

What you’ll need

7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience
Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting
Operational excellence in process design, forecasting, and metrics tracking
Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies
A global mindset - curious, culturally aware, and adaptable
Interest in blockchain, cryptocurrency, or digital asset industries
Bonus Points for:
Experience scaling Customer Success operations
Comfort with flexible work hours and asynchronous collaboration tools

Benefits

Comp & perks

Competitive salary
Share Options
Holiday - 25 days of annual leave in addition to US Public Holidays
Health insurance
Personal training budget
Laptop + equipment you need
Home office allowance
Full access to Spill Mental Health Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementRetention StrategiesExpansion StrategiesMetrics TrackingProcess DesignForecastingOnboarding FrameworksHealth ScoringSuccess Planning

Soft Skills

MentoringLeadershipCollaborationCultural AwarenessAdaptabilityCommunicationStrategic ThinkingProblem SolvingContinuous ImprovementCustomer Advocacy