Element Fleet Management

Manager

• Facilitate and administrate the Last Mile Rental (LMR) Program for the West region, including revenue and cost management, continuous improvement, and risk oversight.
• Ensure timely receipt, inspection, remediation, and enrollment of new vehicles into the LMR Program.
• Oversee program administration including preventative maintenance, registration renewals, warranty work, and related processes.
• Monitor and manage vehicle transportation and redeployment to ensure timely delivery and receipt to LMR stations.
• Partner with Technology Solutions to enhance LMR’s digital platform and support operational efficiencies.
• Lead and develop a team of 2–3 direct reports and approximately 50+ total team members, ensuring performance management, development, and accountability.
• Schedule and oversee corrective mechanical and body repairs with third-party vendors while managing maintenance and repair cycle times.
• Engage with clients, vendors, and fleet personnel to maintain fleet health and achieve client objectives.
• Gather and interpret client sentiment to drive satisfaction, strategy, and program improvement while representing the LMR organization in reviews.

Manager, Fleet Programs – West Region

Account Manager

• Responsible for nurturing existing clients
• Build long-term relationships that foster trust and loyalty
• Drive business growth through increased service adoption and identifying new opportunities
• Work closely with internal teams to optimize client performance
• Generate cost savings and align with client goals and practices
• Accountable for overall relationship management of clients
• Primary point of contact
• Coordinate internal areas to meet client requirements
• Meet clients to maintain and grow business relationships
• Oversee line renewals and legal changes
• Introduce new products & services with existing clients to enhance profitability
• Responsible for the development, planning, and execution of a strategic account plan
• Coordinate with strategic consulting projects and business reviews
• Identify and articulate best practices within the industry.
• Demonstrated analytical ability, critical reasoning, and strategic thinking.

Senior Account Manager

• Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets by executing on proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities
• Be in continuous outreach and/or active discussions with existing clients in order to uncover requirements through Know Your Client strategies. Develop creative solutions to help meet customer needs, goals, and objectives. Articulate Element’s value proposition and suite of products and services, manage/overcome objections and address outstanding client escalations, questions, and concerns
• Develop client strategies to achieve revenue growth and client retention in collaboration with Operational Teams
• Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients
• Consistently maintain operating discipline measured in SFDC (i.e. Coverage Metrics, Forecasting, Relationship Plans, Risk Assessments, Opportunity Creation, maintenance, client + pricing overviews, etc.)
• Lead and collaborate with cross-functional teams to engage with the client to execute against Customer Engagement Plans (Strategic Consulting, Client Success, Ordering, etc.) to meet client objectives
• Travel may be required for this role as there is an expectation of maintaining a high level of client contact and participation

Relationship Manager

Operations

• Define and execute go-to-market strategies for key digital platforms (mobile app and client portal), ensuring alignment with client needs and business goals.
• Collaborate with Commercial, Marketing, and Product teams to develop launch plans, messaging, and enablement programs.
• Identify performance metrics and lead execution against adoption, engagement, and satisfaction targets.
• Partner with internal and external stakeholders to develop rollout and adoption strategies for digital capabilities.
• Coordinate cross-functional efforts to ensure effective communication, training, and change management.
• Leverage client insights and data to refine adoption plans and drive continuous improvement.
• Own the full execution lifecycle from product direction to rollout and post-launch optimization.
• Ensure operational readiness across support, implementation, and client-facing teams.
• Monitor rollout progress, resolve roadblocks, and manage feedback loops with key stakeholders.

Director, Digital Operations – Transformation

Financial Planning and Analysis

• Oversee business analysis and solution design fitness for strategic finance programs.
• Lead requirements evaluation and solution design reviews for enterprise initiatives.
• Ensure solutions align with enterprise strategy, controls, and audit standards.
• Develop and execute data migration strategies ensuring data accuracy and compliance.
• Champion quality assurance and testing excellence across all finance program areas.
• Lead user acceptance testing and defect management to ensure readiness for deployment.
• Serve as a trusted advisor to executive sponsors and program stakeholders.
• Manage cross-functional alignment with teams in North America, Europe, and India.
• Identify and drive process improvement initiatives to enhance compliance and reporting.
• Oversee implementation, training, and post-go-live stabilization efforts.

Finance Strategic Project Lead

Program Manager

• Lead the end-to-end planning, execution, and delivery of Geo Expansion and commercial growth programs, ensuring alignment with strategic business objectives
• Develop and maintain comprehensive program plans, timelines, and milestones to track progress against deliverables and KPIs
• Ensure programs are delivered on time, within scope, and within budget, proactively identifying and mitigating risks or roadblocks
• Partner with Product, Operations, Client Success, Finance, Reporting, and Technology teams to ensure seamless alignment across all program objectives
• Foster strong collaboration and communication channels between cross-functional teams to maintain clarity on priorities, deliverables, and timelines
• Translate high-level business goals into clear, actionable workstreams, ensuring all teams understand their roles and interdependencies
• Ensure expansion initiatives and new offerings are designed with a deep understanding of evolving client needs, market trends, and business objectives
• Partner with clients to define success criteria, desired outcomes, and impact measures for each program or initiative
• Lead strategic engagement with clients throughout the program lifecycle — from discovery and design to execution and post-launch evaluation
• Maintain flexibility to adjust plans and priorities when unexpected issues arise, ensuring minimal disruption to program outcomes
• Foster a culture of proactive problem-solving and accountability, empowering teams to surface and address issues early
• Lead and support organizational and client transitions associated with entering new markets, launching services, or expanding product offerings
• Identify and institutionalize best practices that enable sustainable growth and operational excellence across the organization
• Prepare and deliver comprehensive performance reports and insights to stakeholders, leadership, and clients on a recurring basis.

• Lead the full lifecycle of fleet operations—from acquisition through remarketing
• Build trusted relationships with client stakeholders to support strategic planning
• Partner with Element teams to deliver insights and strategies that reduce total cost of ownership
• Act as the escalation point, resolving complex issues with a solutions-driven approach
• Analyze fleet data to identify risks, opportunities, and improvements in cost
• Communicate results and recommendations through reports and presentations
• Oversee day-to-day fleet operations—including ordering, budget, licensing, driver communication, and compliance
• Ensure accurate reporting and decision-making by maintaining inventory records across systems
• Support driver onboarding and change initiatives
• Mentor Associate Fleet Managers, building their knowledge and confidence

Fleet Manager

Marketing

• Responsible for sale of all assets in region/territory, while maintaining department standards and KPIs. Adhering to company policies, including those related to floor pricing.
• Develop and maintain auction network and relationships through weekly or monthly auction attendance.
• Achieve team 3rd party and core revenue goals by personal representation at auction, maintaining Element best practices, relationship building with 3rd party clients and dealers, and generating 3rd party sales leads.
• Leads client and prospect meetings, including preparing materials and logistics.
• Maintain client satisfaction and retain core and 3rd party clients through inventory management.
• Engage with team in meetings and projects. Participate in auction coverage for peers while they are on PTO.
• Participate in key initiatives and product roadmaps (ex: pricing, client specific procedures, new channel development)

Lead, Remarketing

• Extracting, analyzing, and proactively providing recommendations based on data to drive continuous improvement and operational efficiency initiatives support
• Developing and implementing advanced tools and processes to measure and optimize Element’s products and services
• Designing, developing, and maintaining dashboards, tools, and analytics solutions to monitor and measure KPIs
• Continuously improving and updating tools to meet evolving business needs
• Extracting, analyzing, and interpreting data from multiple sources to identify patterns, trends, and opportunities for optimization
• Preparing regular reports and dashboards that highlight operational efficiency, cost and revenue trends, and areas for improvement
• Tracking the effectiveness of implemented tools and processes, ensuring they meet set targets and KPIs
• Conducting regular audits and assessments to ensure operating efficiency
• Ensuring data accuracy and integrity while delivering insights for strategic planning and continuous improvement
• Implementing predictive models, machine learning, and forecasting techniques to anticipate issues and recommend preventive actions
• Communicating findings and recommending improvements to senior management
• Building strong relationships with stakeholders to align solutions with business priorities and client needs
• Championing change management and continuous improvement across the organization
• Partnering with IT and data engineering to enhance enterprise data architecture

Operations Planning Specialist

Data Analyst

• Reporting and process specialist will oversee Business Intelligence and work closely with Operations Supervisor, Maintenance Director and IT team to ensure all dashboards and reports are in place.
• Look for process improvements for services and maintenance processes.
• Create new dashboard.
• Ensure data quality.
• Execute daily and monthly reports.
• Map and improve processes for Clients.
• Identify opportunities for improvement, or processes that need an update. Propose solution with the teams and implement the solution.
• Follow up on data accuracy. Build some test cases, data audit and validation.
• Work with operational and billing teams to identify gaps and enhancements to the data.

Senior Data Analyst

Customer Support

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Customer Care Representative

• Act as liaison between company and customers to process claim information for fleet incident/safety services
• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research issues, and provide solutions or alternatives
• Handle calls efficiently to minimize driver/client time to resolve issues
• Strive for first-call resolution and exhibit applicable empathy during each call
• Meet personal and team qualitative and quantitative targets
• Work effectively in a team environment and provide back-up support for administrative tasks
• Attend in-office trainings, meetings, and events as required

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks
• Attend in-office trainings, meetings, and events as needed

Product Specialist

• Process all operational requests for installation and telematics client support
• Manage, coordinate and report installation of telematics for electric chargers
• Coordinate and report telematic installation volume monthly (Resser, GEOTAB, Risk Enhancer, EVs)
• Follow-up on suppliers and clients' requests
• Create and report billing detail records for Billing/AP (Accounts Payable)
• Track tickets and follow-up escalations
• Follow-up to disconnections or technical issues with devices
• Collaborate with suppliers and internal teams to resolve installation and technical issues

Manager, Fleet Programs – West Region

Senior Account Manager

Relationship Manager

Director, Digital Operations – Transformation

Finance Strategic Project Lead

Program Manager

Fleet Manager

Lead, Remarketing

Operations Planning Specialist

Senior Data Analyst

Customer Care Representative

Customer Care Representative

Customer Care Representative

Product Specialist – Telematics and EV Chargers