Element Fleet Management

Program Manager

• Lead the end-to-end planning, execution, and delivery of Geo Expansion and commercial growth programs, ensuring alignment with strategic business objectives
• Develop and maintain comprehensive program plans, timelines, and milestones to track progress against deliverables and KPIs
• Ensure programs are delivered on time, within scope, and within budget, proactively identifying and mitigating risks or roadblocks
• Partner with Product, Operations, Client Success, Finance, Reporting, and Technology teams to ensure seamless alignment across all program objectives
• Foster strong collaboration and communication channels between cross-functional teams to maintain clarity on priorities, deliverables, and timelines
• Translate high-level business goals into clear, actionable workstreams, ensuring all teams understand their roles and interdependencies
• Ensure expansion initiatives and new offerings are designed with a deep understanding of evolving client needs, market trends, and business objectives
• Partner with clients to define success criteria, desired outcomes, and impact measures for each program or initiative
• Lead strategic engagement with clients throughout the program lifecycle — from discovery and design to execution and post-launch evaluation
• Maintain flexibility to adjust plans and priorities when unexpected issues arise, ensuring minimal disruption to program outcomes
• Foster a culture of proactive problem-solving and accountability, empowering teams to surface and address issues early
• Lead and support organizational and client transitions associated with entering new markets, launching services, or expanding product offerings
• Identify and institutionalize best practices that enable sustainable growth and operational excellence across the organization
• Prepare and deliver comprehensive performance reports and insights to stakeholders, leadership, and clients on a recurring basis.

Manager

• Lead the full lifecycle of fleet operations—from acquisition through remarketing
• Build trusted relationships with client stakeholders to support strategic planning
• Partner with Element teams to deliver insights and strategies that reduce total cost of ownership
• Act as the escalation point, resolving complex issues with a solutions-driven approach
• Analyze fleet data to identify risks, opportunities, and improvements in cost
• Communicate results and recommendations through reports and presentations
• Oversee day-to-day fleet operations—including ordering, budget, licensing, driver communication, and compliance
• Ensure accurate reporting and decision-making by maintaining inventory records across systems
• Support driver onboarding and change initiatives
• Mentor Associate Fleet Managers, building their knowledge and confidence

Fleet Manager

Marketing

• Responsible for sale of all assets in region/territory, while maintaining department standards and KPIs. Adhering to company policies, including those related to floor pricing.
• Develop and maintain auction network and relationships through weekly or monthly auction attendance.
• Achieve team 3rd party and core revenue goals by personal representation at auction, maintaining Element best practices, relationship building with 3rd party clients and dealers, and generating 3rd party sales leads.
• Leads client and prospect meetings, including preparing materials and logistics.
• Maintain client satisfaction and retain core and 3rd party clients through inventory management.
• Engage with team in meetings and projects. Participate in auction coverage for peers while they are on PTO.
• Participate in key initiatives and product roadmaps (ex: pricing, client specific procedures, new channel development)

Lead, Remarketing

Operations

• Extracting, analyzing, and proactively providing recommendations based on data to drive continuous improvement and operational efficiency initiatives support
• Developing and implementing advanced tools and processes to measure and optimize Element’s products and services
• Designing, developing, and maintaining dashboards, tools, and analytics solutions to monitor and measure KPIs
• Continuously improving and updating tools to meet evolving business needs
• Extracting, analyzing, and interpreting data from multiple sources to identify patterns, trends, and opportunities for optimization
• Preparing regular reports and dashboards that highlight operational efficiency, cost and revenue trends, and areas for improvement
• Tracking the effectiveness of implemented tools and processes, ensuring they meet set targets and KPIs
• Conducting regular audits and assessments to ensure operating efficiency
• Ensuring data accuracy and integrity while delivering insights for strategic planning and continuous improvement
• Implementing predictive models, machine learning, and forecasting techniques to anticipate issues and recommend preventive actions
• Communicating findings and recommending improvements to senior management
• Building strong relationships with stakeholders to align solutions with business priorities and client needs
• Championing change management and continuous improvement across the organization
• Partnering with IT and data engineering to enhance enterprise data architecture

Operations Planning Specialist

Data Analyst

• Reporting and process specialist will oversee Business Intelligence and work closely with Operations Supervisor, Maintenance Director and IT team to ensure all dashboards and reports are in place.
• Look for process improvements for services and maintenance processes.
• Create new dashboard.
• Ensure data quality.
• Execute daily and monthly reports.
• Map and improve processes for Clients.
• Identify opportunities for improvement, or processes that need an update. Propose solution with the teams and implement the solution.
• Follow up on data accuracy. Build some test cases, data audit and validation.
• Work with operational and billing teams to identify gaps and enhancements to the data.

Senior Data Analyst

Customer Support

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Customer Care Representative

• Act as liaison between company and customers to process claim information for fleet incident/safety services
• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research issues, and provide solutions or alternatives
• Handle calls efficiently to minimize driver/client time to resolve issues
• Strive for first-call resolution and exhibit applicable empathy during each call
• Meet personal and team qualitative and quantitative targets
• Work effectively in a team environment and provide back-up support for administrative tasks
• Attend in-office trainings, meetings, and events as required

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks
• Attend in-office trainings, meetings, and events as needed

Product Specialist

• Process all operational requests for installation and telematics client support
• Manage, coordinate and report installation of telematics for electric chargers
• Coordinate and report telematic installation volume monthly (Resser, GEOTAB, Risk Enhancer, EVs)
• Follow-up on suppliers and clients' requests
• Create and report billing detail records for Billing/AP (Accounts Payable)
• Track tickets and follow-up escalations
• Follow-up to disconnections or technical issues with devices
• Collaborate with suppliers and internal teams to resolve installation and technical issues

Program Manager

Fleet Manager

Lead, Remarketing

Operations Planning Specialist

Senior Data Analyst

Customer Care Representative

Customer Care Representative

Customer Care Representative

Product Specialist – Telematics and EV Chargers