Element Fleet Management

Manager

• Support the Fleet Manager with operational activities, including vehicle ordering and disposition, compliance management, and reporting.
• Takes direction from the Fleet Manager on strategic projects and contributes through research, coordination, and execution support.
• Assist in maintaining accurate inventory of vehicles, equipment, titles, and other client fleet assets.
• Prepare and deliver scheduled and ad hoc reporting related to fleet performance, compliance, and vehicle utilization.
• Act as liaison between internal teams and client contacts to facilitate timely resolution of operational needs and service requests.
• Coordinate with suppliers to ensure consistent delivery of services and support issue resolution.
• Identify and share recommendations for process enhancements and operational efficiencies with the Fleet Manager.
• Contribute to high client satisfaction by providing responsive, proactive, and reliable fleet operations support.
• Support team initiatives and internal process improvement projects as capacity allows.

Associate Fleet Manager

Customer Support

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Bilingual Customer Care Representative

Marketing

• Responsible for sale of all assets in region/territory, while maintaining department standards and KPIs.
• Adhering to company policies, including those related to floor pricing.
• Develop and maintain auction network and relationships through weekly or monthly auction attendance.
• Achieve team 3rd party and core revenue goals by personal representation at auction, maintaining Element best practices, relationship building with 3rd party clients and dealers and generating 3rd party sales leads.
• Lead client and prospect meetings, including preparing materials and logistics.
• Maintain client satisfaction and retain core and 3rd party clients through inventory management.
• Engage with team in meetings, projects.
• Participate in auction coverage for peers while they are on PTO.
• Participate in key initiatives and product roadmap.
• Represent all sales either on site or online, ensuring a consistent client experience with low cycle time and high sale values.

Associate Fleet Manager

Bilingual Customer Care Representative

Remarketing Manager