Elation Health

Solutions Engineer

• Serve as the RCM SME for Elation working closely with sales, marketing and enablement to identify process excellence marrying Elation’s solutions with prospect and customer workflows
• Lead RCM-focused demos for small and mid-market prospects (typically 3–10+ provider prospects)
• Conduct live discovery with practice staff and billing teams, mapping workflows and pain points to resolve with Elation's AI billing and practice management solutions
• Serve as the RCM SME for existing customers, helping practices improve operations with Elation
• Deeply understand our customers’ cash flow, economics, and processes, and how Elation’s billing and RCM product functionality improves their overall financial outcomes
• Work with Product Management to maintain deep, current expertise in Elation's billing and RCM product functionality; identify product opportunities and roadmap-worthy projects
• Evangelize and educate internal colleagues on Elation's revenue cycle and billing capabilities, building confidence and consistency across the team
• Support sales enablement by sharing RCM expertise with AEs, CSMs and other customer-facing team members

RCM Solutions Engineer

Application Engineer

• Assist with secure design and implementation reviews for new and existing features across web applications, APIs, and backend services.
• Monitor, triage, and help remediate findings from security tooling.
• Get familiar with our security technologies and processes
• Work with feature teams to understand exploitability, prioritize fixes, and track closure of vulnerabilities in alignment with internal SLAs.
• Implement an enterprise security control and configure it for long-term observability.
• You're assisting in applying key application security processes
• You're helping shape technical direction for secure, AI-native, product-critical services handling sensitive data
• You're supporting evidence collection for compliance audits
• You've built strong partnerships with product, support, infrastructure, and IT to help identify and triage vulnerabilities and quickly resolve issues
• The security improvements you've implemented are measurably reducing risk
• You’re independently reviewing and triaging security alerts

Associate Application Security Engineer

Account Manager

• Own NDR and GRR targets across the enterprise portfolio.
• Build and execute expansion strategies.
• Lead commercial negotiations on renewals and expansions.
• Maintain a healthy, accurate expansion pipeline in Salesforce.
• Lead, coach, and develop a team of Enterprise Account Managers.
• Create AI-powered operating systems and measurement frameworks.
• Personally manage a curated portfolio of 1-2 strategic enterprise accounts.
• Maintain CRM hygiene and forecast accuracy.

Enterprise Account Management Leader

Marketing

• Own go-to-market strategy for AI and platform products
• Define product positioning and run launches
• Enable revenue teams and create useful collateral
• Develop impactful content and establish company voice

Senior Product Marketing Manager

• Provide peer-to-peer mentorship and coaching to Technical Solutions Associates, with a focus on building skills in Elation’s Developer platform and AI-powered capabilities (e.g., automation patterns, data-driven decision support).
• Serve as an internal and external subject matter expert on the capabilities of Elation’s Developer platform and AI-powered tools to support customer success, including RESTful APIs, webhooks, data warehouse access/querying, and automation services that power Clinical Insights and workflow optimization.
• Own and maintain technical workflow and sequence diagrams as reference architectures for customer integrations and common internal use cases, ensuring they are optimized for reliability, security, and scalability.
• Develop and maintain best practices, templates, and sample implementations that promote self-service, reuse, and intelligent automation where appropriate.
• Advise on and, when needed, create complex queries, reports, and data pipelines leveraging the hosted database and analytics tooling to answer strategic business and clinical questions.
• Lead or advise customer pilots and proof-of-concept implementations, including those that leverage AI to reduce manual work for clinicians and staff and demonstrate clear business and operational impact.
• Partner with customers on technical design, integrations, and product features to best utilize Elation’s platform to meet their business, technical, and delivery needs, including change management and adoption planning.
• Act as a conduit between customers and internal teams, systematically capturing technical feedback to suggest improvements across the platform, documentation, and internal tooling.
• Work cross-functionally with Product, Engineering, Data, Customer Success, Sales, and Professional Services to design and deliver data- and AI-enabled solutions that improve efficiency and time-to-value for both practices and internal teams.
• Champion a culture of experimentation and continuous improvement around AI and automation within Customer Services (e.g., identifying internal workflows that can be streamlined with AI, sharing wins and learnings, and contributing to internal AI playbooks).

Technical Solutions Engineer

Manager

• Serve as the primary point of accountability for Elation’s largest, most complex enterprise customer engagements — owning the relationship from implementation kick-off through successful adoption and scale.
• Identify opportunities to leverage AI, automation, and product capabilities to reduce implementation friction, improve adoption, and shorten time to value.
• Lead organizational change management initiatives, guiding customers through the cultural, operational, revenue, and clinical shifts required to successfully adopt Elation’s platform.
• Build and maintain executive-level relationships with C-suite and senior leadership teams at customer organizations, acting as a trusted strategic advisor throughout the engagement lifecycle.
• Develop and execute detailed project plans with clearly defined success criteria, milestones, and KPIs that map implementation activities to measurable ROI and clinical outcomes.
• Define, track, and communicate the business value of implementation work, translating operational, financial,&nbsp; and clinical performance metrics into executive-ready insights and progress reports.
• Manage multiple high-complexity customer engagements simultaneously, proactively identifying risks and driving resolution across internal and external stakeholders.
• Collaborate cross-functionally with Sales, Customer Success, Product, Support, Engineering, and Partnerships to ensure a seamless and high-quality customer experience.
• Build repeatable implementation playbooks and best practices that raise the bar for the broader Professional Services team.
• Champion and embed Elation’s values in every customer and internal interaction.
• Help define and evolve Elation’s next-generation Professional Services model, balancing high-touch strategic guidance with scalable, repeatable delivery mechanisms.

Strategic Engagement Manager

Implementation Specialist

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done
• Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment
• Create and execute project plans that include success criteria, and a repeatable playbook for future implementations
• Track implementation progress, participation, product adoption, and account health
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Elation’s capabilities and explain them to customers of all types.
• Proficiency in the use and application of AI tools to enhance efficiency and the customer experience.

Implementation Manager

Systems Engineer

• Streamline how our entire suite of business systems work together.
• Autonomously translate business problems into technical blueprints across business tools.
• Leverage technology to streamline the quote to cash process.
• Guide and elevate team members on Salesforce best practices and AI development.
• Ensure the integrity of critical components like Quote-to-Cash.
• Act as the final gatekeeper for team builds ensuring all code is secure and follows standards.
• Utilize AI tools to maintain high test coverage and ensure resilience of custom-built integrations and logic.

Business Systems Engineer

Full-stack Engineer

• Ship your first AI-powered feature improvement to production
• Partner with Product and UX to scope and design at least one new capability
• Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns
• Participate in code reviews and share knowledge with the team
• You’re owning significant features end-to-end, from design through deployment
• You’re helping shape technical direction for AI-native product experiences
• You’re mentoring other engineers and collaborating to improve team practices
• You’ve built strong partnerships with support and infrastructure to help triage bugs and quickly resolve production issues
• The AI features you’ve built are measurably improving physician and patient outcomes

Full Stack Engineer

Engineering Manager

• Lead and participate in code reviews and share knowledge with the team
• Ship your first AI-powered feature improvement to production
• Partner with Product and UX to scope and design at least one new capability
• Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns
• You're leading a team of 3-5 highly-engaged engineers and collaborating to improve team practices
• Your team is shipping significant features end-to-end, from design through deployment
• You're helping shape technical direction for AI-native product experiences
• You've built strong partnerships with your team's Product Manager and UX Designer
• You're actively measuring the value delivered and improvements to the patient and physician experiences in Elation
• You're engaged as a player-coach and hands on shipping features with your team