Elation Health

Artificial Intelligence

• Unlock efficiency at scale by mapping current systems of work across teams.
• Identify bottlenecks and breakpoints that limit end-to-end flow due to duplicated effort.
• Reimagine flows from an AI-native perspective, proposing orchestrations where automation can reduce friction.
• Act as a connector between business users, data/tech teams, and leadership.
• Prototype solutions: create early versions of automations, scripts, mockups, or process orchestrations.
• Design and deploy operational systems: building internal systems where needed.
• Partner with product, engineering, and operations to translate validated prototypes into durable solutions.
• Measure impact by tracking improvements such as faster cycle times, fewer handoffs, and higher team satisfaction.
• Document new operating models and ensure that updated approaches are clear and standardized.

AI Operations Manager

Accountant

• Complete monthly, quarterly, and annual financial closings and reporting with appropriate GAAP treatment, provide solutions to streamline/speed up month-end close
• Prepare and review complex account reconciliations on assigned balance sheet accounts (e.g., fixed assets, prepaids, accruals, allocations, bonus and commissions), ensuring accuracy and compliance with GAAP
• Oversee the accounts payable (AP) process, ensuring proper coding, expense allocations, timely payments, and compliance with policies.
• Review and approve time and expense (T&E) reports for proper coding and adherence to company policy
• Ensure that effective internal controls are in place to ensure compliance with GAAP and applicable federal and state regulations for financial and fiscal reporting
• Complete monthly and quarterly analysis on the appropriateness of changes in expense accounts over time
• Serve as a key liaison during the annual audit, preparing schedules, providing supporting documentation, and ensuring audit readiness
• Identify and drive process improvement initiatives across accounting operations and cross-functional teams
• Partner with leadership on ad hoc projects and strategic initiatives that impact financial reporting and controls
• Mentor and provide guidance to junior staff as needed
• Identify opportunities for process improvements and automation within the accounting function

Senior Accountant

Solutions Engineer

• Serve as internal and external subject matter experts on the capabilities of Elation’s Developer platform to support customers’ success including: RESTful APIs, webhooks and datawarehouse access and querying
• Assist creation of technical workflow and sequence diagrams as reference for customers integrations and common use cases
• Identify best practices for Elation’s Developer package to improve self-service capabilities and the overall implementation experience
• Advise or create custom queries and reports for our customers leveraging the hosted database
• Assist with data imports and uploads into the EHR
• Act as a conduit to suggest improvement on all parts of the platform
• Work cross-functionally with an agile team including Product, Development, Customer Success, Sales, and Solutions to successfully support our customers

Technical Solutions Associate

Customer Support

• Deliver clear, empathetic Tier 1 support via phone, email, and screenshare—reflecting Canada’s reputation for courteous, solution-focused service.
• Use AI-enhanced platforms to quickly triage, troubleshoot, and resolve technical issues, minimizing clinician downtime.
• Own workflow-impacting cases and escalate as needed, maintaining responsibility for outcomes.
• Manage your caseload against defined SLAs (Throughput, First Response, Resolution, Next Action Day, CSAT, Internal Quality)— for impactful support.
• Build trust-based relationships through clinician advocacy and high-impact support.
• Identify and document recurring pain points and root causes across tickets.
• Collaborate with Product, Engineering, Revenue Cycle, and Customer Success, offering cross-border insights as a Canadian team member.
• Share challenges and solutions to support operational growth.
• Participate in weekly urgent shift rotations and 2–3 weekend/holiday on-call shifts per year, ensuring clinicians always have critical support.
• Complete intensive onboarding and ongoing training focused on Elation systems, care standards, and AI-enabled support.
• Stay current with EHR, RCM, and SaaS advancements to navigate clinical challenges effectively.

Customer Support Specialist

• Provide responsive Tier 1 technical and functional support via phone, email, and screenshare for clinicians and practice teams using Elation’s products.
• Utilize AI-enhanced support platforms to quickly diagnose, resolve, and escalate complex technical issues—delivering faster, more accurate outcomes for clinicians and practice teams.
• Own advanced, workflow-impacting cases—independently analyze, resolve, and escalate technical issues that directly affect clinical care and practice productivity.
• Manage your caseload against defined SLAs (Throughput, First Response, Resolution, Next Action Day, CSAT, Internal Quality).
• Build lasting partnerships with clinicians by advocating for their needs.
• Identify root causes and trends across support tickets, thoroughly documenting workflows and utilizing self-service tools.
• Leverage AI-powered analytics to recommend improvements to workflows, product experience, and self-service documentation.
• Collaborate cross-functionally with Product, Engineering, Revenue Cycle, and Customer Success to shape products and processes.
• Participate in weekly urgent shift rotations and provide immediate, critical support during 2-3 weekend/holiday on-call rotations annually.
• Stay current with EHR and SaaS support tools—including AI-assisted platforms.