Principal, Key Accounts

Elation Health

Principal at Elation Health managing key accounts and driving commercial outcomes for high-value customers. Collaborating with executive leadership to ensure customer success and long-term growth.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $155,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR
Develop and execute account plans that reflect each customer's business goals, organizational dynamics, and clinical priorities
Proactively identify and manage retention risks, escalating cross-functionally and setting clear expectations externally
Build and maintain trusted relationships with C-suite and senior decision-makers across your accounts, including CMOs, CEOs, COOs, and clinical leaders
Serve as a strategic advisor and thought partner, helping customers think through how Elation supports their long-term care delivery and business goals
Lead executive business reviews that drive alignment, demonstrate value, and open doors to expansion
Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales
Translate customer challenges and workflows into compelling business cases for expanded Elation adoption
Bring a commercial mindset to every customer interaction, always thinking about how to deepen the partnership and grow the relationship
Act as the voice of your customers internally, advocating for their needs with Product, Engineering, and Operations, and ensuring feedback shapes Elation's roadmap
Partner with Sales, Marketing, and Service teams to ensure seamless, cohesive experiences across the customer lifecycle
Contribute to the development of frameworks and playbooks that raise the bar for how Elation engages with enterprise customers
Own your book of business metrics: health scores, usage trends, risk signals, and expansion pipeline
Regularly communicate account status, risks, and opportunities to senior leadership with clarity and commercial context
Maintain rigorous account documentation to ensure continuity and institutional knowledge

Requirements

What you’ll need

8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
A bias toward action, ownership, and candor, you don't wait to be asked, and you communicate clearly even when it's hard
Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what's real.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Elation Health Website LinkedIn All Job Openings 201 - 500 employees Founded 2010 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Healthcare Insurance
Software as a Service (SaaS)
Artificial Intelligence Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices. Principal, Key Accounts 🔥 5 minutes ago 🇺🇸 United States – Remote 💵 $155k - $185k / year ⏰ Full Time 🔴 Lead ✨ Principal 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR
Develop and execute account plans that reflect each customer's business goals, organizational dynamics, and clinical priorities
Proactively identify and manage retention risks, escalating cross-functionally and setting clear expectations externally
Build and maintain trusted relationships with C-suite and senior decision-makers across your accounts, including CMOs, CEOs, COOs, and clinical leaders
Serve as a strategic advisor and thought partner, helping customers think through how Elation supports their long-term care delivery and business goals
Lead executive business reviews that drive alignment, demonstrate value, and open doors to expansion
Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales
Translate customer challenges and workflows into compelling business cases for expanded Elation adoption
Bring a commercial mindset to every customer interaction, always thinking about how to deepen the partnership and grow the relationship
Act as the voice of your customers internally, advocating for their needs with Product, Engineering, and Operations, and ensuring feedback shapes Elation's roadmap
Partner with Sales, Marketing, and Service teams to ensure seamless, cohesive experiences across the customer lifecycle
Contribute to the development of frameworks and playbooks that raise the bar for how Elation engages with enterprise customers
Own your book of business metrics: health scores, usage trends, risk signals, and expansion pipeline
Regularly communicate account status, risks, and opportunities to senior leadership with clarity and commercial context
Maintain rigorous account documentation to ensure continuity and institutional knowledge 🎯 Requirements
8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
A bias toward action, ownership, and candor, you don't wait to be asked, and you communicate clearly even when it's hard
Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what's real. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Principal – Corporate Development 🔥 12 minutes ago Honor 501 - 1000 ⚕️ Healthcare Insurance 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings Principal, Corporate Development at Honor driving acquisitions for the franchise network. Lead strategy, negotiation, and execution of transactions in the elderly care industry. 🇺🇸 United States – Remote 💵 $178.2k - $198k / year ⏰ Full Time 🔴 Lead ✨ Principal Innovation Principal 🔥 17 minutes ago Trace3 501 - 1000 🤖 Artificial Intelligence 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Innovation Principal consulting for Trace3, advising clients on technology solutions and engaging CxOs. Driving client engagement and applying innovative resources for transformation strategy. 🇺🇸 United States – Remote 💵 $220k - $240k / year 💰 Private Equity Round on 2017-06 ⏰ Full Time 🔴 Lead ✨ Principal 🦅 H1B Visa Sponsor Principal Large Deal Strategist 🕒 4 days ago C1 1001 - 5000 Website LinkedIn All Job Openings Principal Large Deal Strategist responsible for large-scale deal origination and development at C1. Shaping marquee deals and expanding engagement portfolio with strategic accounts. 🇺🇸 United States – Remote 💵 $120k - $160k / year 💰 $1M Venture Round on 2009-08 ⏰ Full Time 🔴 Lead ✨ Principal Principal 🕒 4 days ago Scimitar Inc. 11 - 50 Website LinkedIn All Job Openings Principal managing high-impact client engagements for boutique consulting firm Scimitar. Leading strategy development, client relationships, and driving business growth across projects. 🇺🇸 United States – Remote 💵 $170k - $230k / year ⏰ Full Time 🔴 Lead ✨ Principal Principal Trainer, Clinical Education 🕒 4 days ago CARE 5001 - 10000 ⚕️ Healthcare Insurance 📚 Education 🎯 Recruiter Website LinkedIn All Job Openings Principal Trainer at Care Access, leading clinical education and onboarding initiatives in a globally expanding research environment. Responsible for developing training and ensuring compliance in clinical operations. 🇺🇸 United States – Remote 💵 $140k - $220k / year 💰 Grant on 2021-11 ⏰ Full Time 🔴 Lead ✨ Principal 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account PlanningRetention Risk ManagementUpselling and Cross-SellingData AnalysisAccount Documentation

Soft Skills

Relationship BuildingCommunicationCuriosityOwnershipBias Toward Action