eHealth, Inc.

Customer Support

• Take inbound calls from current customers and answer their questions pertaining to their pending application, coverage details, or other issues
• Support sales agents by being available to take application requests and handle customer service issues thoroughly
• Track applications and work with customers to obtain any outstanding requirements in a timely manner
• Identify potential issues that adversely affect our customers and resolve them immediately
• Make outbound calls to insurance carriers, providers, and internal departments to research and resolve complex customer issues as they arise. Include thorough documentation in eHealth’s Back Office system for all correspondence
• Identify cross-sell opportunities for ancillary products to fill gaps in customer coverage needs (i.e. dental, vision)
• Drive retention by redirecting customers to an alternative plan if they are not approved for their previously selected plan, or if the plan does not adequately meet their needs
• Remain current on products and processes in a multi-product environment
• Abide by company policies and procedures
• Consistently reach monthly customer enrollment and performance goals
• Other duties and projects will be assigned as needed

Customer Care Representative, IFP