eHealth, Inc.

Marketing

• Design and execute targeted marketing strategies that drive renewal, retention, and expansion of employer-sponsored insurance programs.
• Partner closely with customer success marketing, account management, sales, and product teams to deliver ABM campaigns targeting strategic employer groups, brokers, and partners.
• Build from scratch and own the client success strategy for priority employer groups, brokers, and consultants.
• Develop account segmentation and tiering strategies for targeted ABM programs (1:1, 1:few, and 1:many).
• Develop business case, measurement plan and roadmap to deliver a data-driven, high ROI ABM strategy, overarching and by group.
• Assess and recommend systems and tools needed to support ABM account renewals.
• Build employer and employee NPS tracking with insights to inform renewals.
• Enable engagement programs (wellness initiatives, webinars, roundtables, and executive briefings) that reinforce value.
• Collaborate with customer marketing, product, and others to ensure seamless co-branding of communications, proposals, and employer-facing materials.
• Monitor campaign effectiveness, providing regular reporting to sales, client management, and leadership.

Director of Account-Based Marketing – Retention

• Develop and implement comprehensive B2B marketing strategies to support eHealth’s proprietary cloud-based ICHRA software solution; drive customer acquisition and growth.
• Collaborate with and influence internal business development, product, and executive teams to align marketing initiatives with organizational objectives.
• Identify market trends, customer needs, and competitive landscape to inform strategic decisions.
• Drive prospective client relationships and persuade external executive level decision makers.
• Manage multi-channel campaigns, including digital, event, content, and account-based marketing.
• Oversee the creation of compelling marketing collateral, presentations, and communications tailored to business clients.
• Track and analyze campaign performance, leveraging data to optimize ROI and report on KPIs.
• Oversee small team of direct reports and align their efforts to your strategy and vision.
• Manage the B2B marketing budget and ensure efficient allocation of resources.
• Ensure compliance with healthcare regulations and standards in all marketing communications.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Senior Director, B2B Marketing, E&I

QA Engineer

• Conduct thorough testing of carrier online applications, rates and benefits, and eHealth systems including functional, regression, and performance testing
• Develop and execute test plans, test cases, and test scripts based on project requirements and specifications
• Identify, document, and track defects and issues using bug tracking tools
• Collaborate with developers and product managers to understand requirements and provide feedback on potential issues and improvements
• Perform root cause analysis of defects and work with the development team to resolve them
• Ensure that all testing activities are completed on time and meet the quality standards set by the team
• Continuously improve testing processes and methodologies to enhance the efficiency and effectiveness of the testing efforts
• Utilize the benefit regression automation tools to verify benefit data on QA platforms to ensure it is successfully pushed to production
• Follow the testing flow for online applications, ensure accurate PDF mapping and document control throughout the testing process
• Handle daily operational testing work while also helping develop, support and implement future automation and data loading strategies
• Participate in meetings with carriers, stakeholders and offshore colleagues
• Innovate with AI & Automation and explore opportunities to apply AI-driven product development, LLM-based solutions, and agentic automation to streamline workflows

QA Engineer – Rate Tester

• QA Engineer - Application Tester (role title)
• Contribute to eHealth's mission to guide consumers through their health insurance and related options
• Join a diverse team of innovators solving challenging problems
• Specific daily duties and responsibilities not detailed in the posting (see job requisition R4144 or career site for details)

QA Engineer, Application Tester

Full-stack Engineer

• Lead the design and development of scalable, secure, and high-performance full-stack web applications
• Drive the adoption of emerging AI tools and practices to enhance developer productivity and system intelligence
• Collaborate with cross-functional teams to deliver elegant solutions that improve business outcomes and user experience
• Guide the integration of third-party services, APIs, and platforms, such as GraphQL, CMS systems, and analytics tools
• Mentor engineers and enforce high code quality through reviews, architecture discussions, and best practices
• Partner with Product and UX to shape technical feasibility of upcoming features and experiments
• Implement SEO and accessibility best practices to support reach and inclusivity
• Identify and resolve bottlenecks in page speed, server responsiveness, and database performance
• Lead technical planning, roadmap discussions, and scoping of complex features and systems
• Champion the responsible and strategic use of AI tools (e.g., Copilot, Cursor), setting guardrails for team use

Staff Software Engineer, Full-Stack

Product Manager

• This is a Staff Product Manager role for shared services at eHealth, focused on back-end operational solutions and core services that support shopping, enrollment and post-enrollment customer experience.
• Lead product strategy and roadmap for back-end operational solutions including Quotes and Recommendation Engine
• Work with engineers and architects to define APIs, SLAs and Monitoring/Observability
• Drive cross-functional initiatives and manage products through full lifecycle
• Collaborate with product, engineering, legal, compliance, security and UX/design teams to resolve dependencies and enhance architecture, workflows, and process design
• Define product requirements and develop technical user stories for drugs, providers, quotes and plan services
• Serve as strategic Product Owner driving Agile methodologies and sprint planning
• Write PRDs, FRDs, API specifications, epics, and user stories
• Optimize product development workflows, improve operational flows including status updates, compensation processes, and revenue recognition
• Explore AI & Automation opportunities including LLM-based solutions
• Communicate product status and metrics to stakeholders across sales, integration, enrollment, revenue operations, and accounting
• Lead market research and competitive analysis
• Proactively innovate and adapt back-end solutions to meet changing business needs

Staff Product Manager, Shared Services

• Innovating core services and collaborating with cross functional business application to improve shopping, enrollment and post enrollment customer experience.
• Lead the product strategy and roadmap for back-end operational solutions, with a focus on supporting, innovating and optimizing key projects for Platform Core services including Plan, Rx Drugs, Provider, Quote etc.
• Work with teams of Engineers and Architects to define APIs, SLAs and Monitoring/ Observability aspects of the services for both internal and external customers.
• Drive cross-functional initiatives and manage products throughout their full lifecycle—from ideation and development to release, measurement, and ongoing post-release support.
• Collaborate closely with cross functional product, engineering, legal and compliance, security as well as internal UX/design teams to resolve system dependencies and enhance the architecture, workflows, and process design of our platforms.
• Define product requirements and develop actionable technical user stories for drugs, providers, quotes and plan services, managing the product backlog and overall prioritization to best support operational efficiency.
• Champion the product vision, building alignment and buy-in across operations-oriented teams and business stakeholders.
• Serve as Product Owner, leading Agile processes, managing sprints, and empowering your team to deliver impactful improvements to internal operations.
• Optimize product development workflows to ensure timely, in-scope, and on-budget delivery, while continuously improving our core operational flows—including status updates, compensation processes, and revenue recognition.
• Communicate product status, goals, and key performance metrics to stakeholders within sales, integration, enrollment, revenue operations, and accounting.
• Lead market research and competitive analysis to inform the evolution of our back-end features and process enhancements.
• Use both quantitative and qualitative data to prioritize initiatives and clearly articulate rationale behind product decisions.
• Proactively innovate and adapt back-end solutions to meet changing business needs and drive operational success.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Senior Product Manager, Core Services

Engineering Manager

• Leverage emerging AI technologies to enhance performance, automation, and data-driven decision-making across systems and processes
• Stay current with AI advancements and evaluate opportunities to apply them in solving complex engineering and business challenges
• Build and optimize data infrastructure that powers AI and machine learning pipelines, ensuring scalable, high-quality data availability for advanced analytics and modeling
• Being a hands-on manager, you will be responsible for both technical (50%) and management (50%) duties
• Maintain a value oriented and business driven approach to project prioritization and resourcing
• Collaborate effectively across teams and key stakeholders including Product Management, Product UX Design, Infrastructure, Business, other engineering teams
• Provide technical direction to software engineers, ensuring timely, quality design and implementation of applications, business logic
• Work with application security and security compliance team to ensure application adheres to standards such as HIPAA
• Document architecture using technical design documents
• Enable and facilitate problem diagnosis and resolution in technical and functional areas
• Encourage change, particularly on the side of engineering best practices, developer experience, and process improvements
• Advance shift left for quality practices with activities such as unit testing
• Establish and maintain effective communications and working relationships with cross-functional teams
• Review the work of other engineers in a collegial fashion to promote growth, and to improve quality and engineering practices
• People responsibilities - conduct 1:1 meetings, providing feedback, promoting personal development, establishing goals, and plan for career growth
• Support production issues and lead Root Cause Analysis (RCA) efforts
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Senior Manager, Software Engineering

Customer Support

• Take inbound calls from current customers and answer their questions pertaining to their pending application, coverage details, or other issues
• Support sales agents by being available to take application requests and handle customer service issues thoroughly
• Track applications and work with customers to obtain any outstanding requirements in a timely manner
• Identify potential issues that adversely affect our customers and resolve them immediately
• Make outbound calls to insurance carriers, providers, and internal departments to research and resolve complex customer issues as they arise. Include thorough documentation in eHealth’s Back Office system for all correspondence
• Identify cross-sell opportunities for ancillary products to fill gaps in customer coverage needs (i.e. dental, vision)
• Drive retention by redirecting customers to an alternative plan if they are not approved for their previously selected plan, or if the plan does not adequately meet their needs
• Remain current on products and processes in a multi-product environment
• Abide by company policies and procedures
• Consistently reach monthly customer enrollment and performance goals
• Other duties and projects will be assigned as needed