Edwards Lifesciences

Account Manager

• Drive sales growth and expand Edwards’ market share based out of Brisbane, covering Brisbane South and the Gold Coast
• Manage key customer relationships
• Identify and close new business opportunities
• Provide clinical expertise in structural heart therapies
• Serve as main point of contact within the Surgical Structural Heart business unit for the assigned territory and/or customer base
• Build and manage strong, long-lasting relationships with customers and other influencers in the assigned region
• Develop and close new business opportunities with existing customers
• Identify areas of improvement to meet sales targets
• Develop and execute short-term region plans to achieve region objectives
• Perform other incidental duties

Territory Manager, Surgical

Operations

• Serve as Edwards' subject matter expert for electronic customer ordering, EDI connectivity, GHX integration, and hospital trading partner onboarding
• Partner with Customer Service, Sales Operations, IT, GHX, and healthcare customers to improve order automation, increase electronic order adoption, and reduce manual processing
• Assess business needs and recommend improvements for EDI order intake, GHX transaction flows, hospital customer onboarding, inventory-related order fallout, and data management
• Develop functional business requirements and articulate system functionality and features for EDI/GHX enhancements, customer and trading partner setup, transaction mapping, order automation, exception handling, and reporting
• Perform root cause analysis and troubleshoot EDI order failures, GHX transmission issues, data mismatches, inventory-related fallout, order exceptions, and hospital customer setup issues
• Identify metrics and reports to measure process effectiveness, electronic order volume, conversion opportunities, exception rates, cycle time, customer readiness, fallout trends, and GHX issue trends
• Collaborate on training and Organizational Change materials when EDI workflows, GHX processes, electronic order procedures, or Sales Operations processes change
• Test and validate EDI transactions, GHX connectivity, customer and trading partner setup, order routing, and system changes before implementation
• Document process flows, business and functional requirements, use cases, test scripts/results, software validation documents, escalation paths, onboarding steps, transaction requirements, troubleshooting guides, and knowledge management content
• Collaborate with leadership, CSRs, Sales Operations, IT, GHX, hospital customers, and trading partners on process mapping and requirements gathering
• Train users on new processes, workflows, and systems to promote electronic ordering adoption and improve exception handling
• Support continuous improvement initiatives that reduce manual work and improve the ease, accuracy, and efficiency of hospital customer ordering

EDI Operations Analyst

• Create and develop the Transcatheter Heart Valve market in the assigned territory
• Partner with Field Clinical Specialists and the Regional Director to guide use of the device
• Develop thorough working knowledge of products, therapies, procedures, and applications
• Establish customer contact and strengthen relationships to create and protect THV business
• Drive penetration of THV products in the territory
• Create new business with new customers
• Coordinate site activities from selection to independence, including team identification, training, and proctoring
• Present patient selection to Cardiologists and Surgeons
• Achieve sales targets
• Monitor sales activity and prepare forecasts by account, product, and therapy
• Propose expenses for meetings and customer activities, including proctor visits
• Maintain up-to-date customer records
• Execute Edwards marketing and product launch strategy
• Manage inventory, including ordering, shipment, swap, and scrap

Territory Manager – Transcatheter Heart Valve

Manager

• Provide medical/clinical guidance to complaint investigators and engineers on event interpretation, investigation, coding, regulatory reporting, and complaint closure
• Author and/or review complaint conclusions, closure statements, and customer letters
• Assist with and help manage Imaging Reviews
• Educate complaint investigators about events and potential health risks
• Interpret complaint data for investigators, engineers, and Quality personnel
• Author clinically based, product-specific scripts for complaint investigations
• Obtain and evaluate information from clinical specialists, sales staff, physicians, nurses, hospital staff, and customers to support investigations and resolution
• Train complaint investigators on patient anatomy, medical conditions, IHFM products, and procedures
• Provide complaint training to Sales, Marketing, and other customer-facing roles
• Maintain the Decision Rationale Matrix with the VP Product Safety and/or Director of Quality
• Review complaint codes and FDA Medical Device Reports and assist with reporting decisions
• Analyze and interpret complaint data for product lines, business units, regulatory submissions, agency requests, and management reports
• Perform Complaint Trending Analyses and participate in Quality Metrics Review and Quality Data Review meetings
• Communicate complaint data and clinical information to Quality, Manufacturing, and New Product Development teams
• Provide clinical guidance for FMEAs and Risk Management Worksheets
• Provide clinical input to Product Risk Assessments and participate in Risk Management Councils and Quality Boards
• Aid responses to regulatory agencies regarding complaint and Risk Management issues

Senior Manager, Clinical Product Quality – Medical Device, Complaint Handling, Cardiovascular RN

• Drive sales growth and business development across an Austin and San Antonio, Texas-based territory
• Partner with Field Clinical Specialists and Regional Director
• Guide physicians and staff in mastering device use to achieve optimal patient outcomes
• Coordinate highest-quality case support in the assigned geography
• Understand customer needs and account dynamics within the assigned territory
• Develop and execute annual plans to achieve and exceed territory objectives
• Work efficiently on complex projects independently and as part of a field team
• Optimize resources for customer engagement
• Informally mentor new colleagues to support development of a robust field footprint in the United States

Territory Manager

Clinical Specialist

• Support Cardiologists, nurses, cath lab staff, and patients in the effective use of the Cordella PA Sensor System
• Attend and support implant procedures inside and outside the assigned territory
• Maintain contact with customers to evaluate clinical and educational needs
• Lead internal meetings to identify root causes of field issues
• Lead site meetings, including site initiation visits
• Perform on-site training for physicians, heart failure staff, research staff, and cath lab staff
• Perform on-site field service activities and troubleshooting
• Represent IHFM at conferences and symposiums
• Initiate site contacts and provide technical and clinical support to customers and patients
• Collaborate with other departments on company direction, new product development, and customer satisfaction
• Engage in training, troubleshooting, data analysis, and field service activities under the guidance of the Area Sales Manager

Sales

• Drive the strategic implementation and optimization of TMTT EU case support to ensure optimal patient outcomes and avoid procedural complications
• Manage and oversee a team, including plan development and financial budget responsibilities aligned with business needs
• Develop a robust talent development plan aligned with departmental functional growth strategies
• Drive implementation and optimization of case support, including imaging expertise, case coordination, and proctor guidance
• Assess programs and develop processes for continuous improvement and achievement of targeted objectives
• Ensure Health Care Professionals adhere to Edwards processes, SOPs, and relevant procedures
• Prepare and follow up on required audits
• Support therapy development activities within the region
• Develop and integrate metrics into projects and operations to demonstrate the value of training to the business
• Lead briefings and technical meetings for internal and external representatives
• Provide leadership and direction to cross-functional teams implementing global enterprise systems and related solutions
• Develop relationships and leverage them to influence change
• Support and solicit input from team members at all levels
• Adhere to company rules and requirements, Environmental Health & Safety rules, injury prevention, environmental protection, and pollution prevention measures

Director, Global Professional Education – Sales Training

Therapist

• Develop relationships with HCPs through regular outreach and education (live and virtual) activities, referring HCP visits, product demonstration and conference participation
• Identify and meet with existing and potential HCPs to identify clinical needs, and constraints related to TAVR adoption
• Develops analysis and compiles presentations for local, regional and area teams to understand geographic barriers and opportunities.

Therapy Development Manager – Transcatheter Heart Valve

Clinical Research

• Lead end-to-end evidence strategies, designing observational studies, interventional trials, and real-world evidence (RWE) programs to support pipeline and on-market products
• Build economic models (cost-effectiveness, budget impact) to clearly communicate the clinical, and economic value of Edwards products
• Statistical lead on multiple clinical trials, lead the coordination of analyses for study report and other documents and provide programming and validation support of these analyses
• Collaborate with cross-functional partners and external analysts in the execution of studies and implementation of field-based, customer-focused initiatives and partnerships (e.g., models, presentations, publications, formulary/regulatory dossiers).
• Represent Biostatistics on multiple project/study teams and coordinate/communicate with management and other team members regarding project/study status and timeline update
• Provide statistical expertise and guidance to internal and external stakeholders on ad hoc data analysis requests and publication/presentation efforts related to the project team
• Research and recommend novel statistical methodology and/or approaches
• Contribute to the improvement, standardization, and globalization of Biostatistics processes and procedures, including the development of Biostatistics Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs)
• Lead the efforts of data analysis for data monitoring committee as needed
• Mentor junior statisticians and work with management in resource allocation and budget/timeline development activities

Senior Principal Biostatistician – Epidemiology

Data Analyst

• Actively participate in high-level strategic problem-solving sessions with cross-functional teams and stakeholders
• Present and communicate complex analytical findings to guide/influence senior leadership decision making
• Apply predictive modeling and algorithms to data sets to drive optimization of marketing strategy and budget including updating and ensuring algorithms are current
• Provide reporting and analysis to translate complex analytical models into clear, succinct recommendations to stakeholders
• Partner with stakeholders to ensure success of key projects
• Identify gaps in market inefficiencies and develop programs and solutions
• Identify and assess the value of data sources based on organizational need to influence data acquisition strategy
• Other incidental duties

Senior Manager, Data Analytics

• Working independently in the areas of valve crimping, case management, pre-case planning, post-case management, 3 Mensio management, Therapy Awareness program management and clinical education programs.
• Implementing sales and educational materials for use with clinicians, validates software and hardware updates in the field.
• Planning and implementing growth strategies within focused accounts in partnership with Sales Management.
• Developing clinical champions among current and potential customers for the advocacy of THV products.
• Collaborating with clinicians to deliver training and educational material during training sessions in order to drive utilization of the Edwards’s THV product portfolio.
• Utilizing acquired knowledge to educate physicians and staff to reach expert proficiency in the THV procedure to deliver positive patient outcomes.
• Attending to implants, conducting device preparation and crimping of the Sapien valve in each assigned case; to support Physicians in the THV procedure to deliver positive patient outcomes; manage complaint handling process as needed.
• Supporting cases outside of assigned region, on an as needed basis.
• Partnering with Territory Managers to develop the proper selection criteria for sites.
• Partnering with the proctor and sales organization to plan and implement physician and support staff trainings.
• Collaborating with the Territory Manager on growing the THV therapy through therapy awareness programs.
• Assisting in the development of the THV procedure in both Cardiology and Surgery.

Field Clinical Specialist – Transcatheter Heart Valve

• Educate physicians on device handling, implantation and troubleshooting techniques related to the equipment required for device implants
• Coordinate one-on-one training sessions and in-service education programs in the hospital environment
• Provide medical staff with clinical instructions to support the full continuum of patient care
• Identify therapy adoption opportunities in collaboration with sales reps and managers in local geographies
• Serve as the designated expert on Edwards products by sharing your knowledge and training hospital staff
• Provide on-site, real-time guidance during clinical implants and proactively prepare contingency plans to address unforeseen occurrences
• Document procedural case observations for regulatory requirements and ongoing continuous improvement
• Collaborate with product development teams to provide feedback on device features and new device development