EDI Operations Analyst

Edwards Lifesciences

EDI Operations Analyst improving EDI, GHX integration, and hospital ordering automation. Supporting Edwards Lifesciences, a global structural heart medical-device company, in reducing manual processing.

Posted 9/10/2026full-timeIrvine • California • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 - $96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in EDI transactions, GHX integration, and electronic order workflows within the healthcare industry, focusing on process improvement, data analysis, and effective stakeholder collaboration. Proficient in developing functional requirements, troubleshooting issues, and training users to enhance electronic order adoption.

Highest-signal resume keywords

EDI Transaction SupportGHX IntegrationHealthcare Order WorkflowsData Analysis for Order TrendsProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Order IntakeRoot Cause AnalysisTransaction MappingOrder AutomationReporting and Metrics IdentificationSoftware Development LifecycleProcess ImprovementRequirements SolicitationTesting and ValidationDocumentation of Business Requirements

Soft Skills

Problem-SolvingOrganizational SkillsAnalytical ThinkingAttention to DetailCommunication Skills

Tools & Technologies

MS Office SuiteCRM ToolsERP SystemsEDI PlatformsSalesforce

Certifications & Qualifications

Certification in Enterprise ApplicationsCertification in EDI Platforms

Industry Keywords

Healthcare IndustryCustomer OrderingTrading Partner OnboardingOrder AutomationGHX Processes

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as Edwards' subject matter expert for electronic customer ordering, EDI connectivity, GHX integration, and hospital trading partner onboarding
Partner with Customer Service, Sales Operations, IT, GHX, and healthcare customers to improve order automation, increase electronic order adoption, and reduce manual processing
Assess business needs and recommend improvements for EDI order intake, GHX transaction flows, hospital customer onboarding, inventory-related order fallout, and data management
Develop functional business requirements and articulate system functionality and features for EDI/GHX enhancements, customer and trading partner setup, transaction mapping, order automation, exception handling, and reporting
Perform root cause analysis and troubleshoot EDI order failures, GHX transmission issues, data mismatches, inventory-related fallout, order exceptions, and hospital customer setup issues
Identify metrics and reports to measure process effectiveness, electronic order volume, conversion opportunities, exception rates, cycle time, customer readiness, fallout trends, and GHX issue trends
Collaborate on training and Organizational Change materials when EDI workflows, GHX processes, electronic order procedures, or Sales Operations processes change
Test and validate EDI transactions, GHX connectivity, customer and trading partner setup, order routing, and system changes before implementation
Document process flows, business and functional requirements, use cases, test scripts/results, software validation documents, escalation paths, onboarding steps, transaction requirements, troubleshooting guides, and knowledge management content
Collaborate with leadership, CSRs, Sales Operations, IT, GHX, hospital customers, and trading partners on process mapping and requirements gathering
Train users on new processes, workflows, and systems to promote electronic ordering adoption and improve exception handling
Support continuous improvement initiatives that reduce manual work and improve the ease, accuracy, and efficiency of hospital customer ordering

Requirements

What you’ll need

Bachelor's Degree in a related field and 3 years of related experience in or equivalent work experience based on Edwards criteria
Experience supporting EDI transactions and electronic order intake in the healthcare industry, GHX processes, hospital customer and their trading partners onboarding, or healthcare order workflows
Ability to use data to identify manual order trends, prioritize customer conversion opportunities, analyze Sales Operations fallout, and recommend actions that increase electronic order adoption
Moderate understanding and knowledge of requirement solicitation, consulting practices, process mapping, project management principles, and software development lifecycle
Ability to work in a team environment, including managing vendors and project stakeholders through GHX coordination, issue escalation, follow-up, and partnership on opportunities to improve EDI performance
Ability to build productive internal/external working relationships with internal stakeholders, Sales Operations, GHX, hospital customers, and their trading partners
Certification in enterprise applications platforms/tools such as ERP/order management systems, EDI platforms, GHX, Salesforce, reporting tools, or healthcare ordering technology
Good computer skills in usage of MS Office Suite including related CRM tools and platforms
Good problem-solving, organizational, analytical and critical thinking skills
Strict attention to detail
Good written and verbal communication skills and interpersonal relationship skills
Ability to interact professionally with all organizational levels
Ability to manage competing priorities in a fast-paced environment
Ability to adapt to new technologies
Ability to adapt to rapidly changing environment
Adhere to all company rules and requirements, including Environmental Health & Safety rules and applicable protocols

Benefits

Comp & perks

Competitive salaries
Performance-based incentives
Wide variety of benefits programs for employees and their families