Customer Care Representative
Lovehoney Group
Solutions Engineer
ECIS, the Educational Collaborative for International Schools
full-time
Posted on:
Origin: • 🇨🇳 China
Visit company websiteJob Level
Mid-LevelSenior
About the role
- We are seeking experienced Solutions Engineers to support our sales and client experience teams with the in-depth product knowledge and understanding required to help schools realize the full value of Faria products and services.
- You will be responsible for using Faria products to craft unique solutions to schools’ needs, offering in-depth training and guidance to schools, and collaborating closely with sales and client experience teams to drive new revenue and increase retention.
- You will bridge the gap between product and customer, ensuring solution fit, smooth onboarding, and continued product value.
- Key Responsibilities:
- Product Demonstrations: Own the best practices of product demonstrations, step in to assist sales representatives with complex demonstrations, and provide internal training and refresher courses to our sales force as needed.
- Tailored solutions: Leverage our the capabilities of our software systems and work to design workflows that address each school’s unique needs and goals; serve as a problem-solving thought partner to our schools and teams.
- Close the Feedback Loop with Product Management Teams: Capture market patterns and feature gaps by working closely with schools by understand their pain points; work closely with the product management team to inform the product roadmap. Stay informed of all the latest product releases and how they can impact new schools and existing schools.
- Regional Market Insights: This role is regionally focused in order to ensure adaptation and adjustment to needs of schools in the region. You wil l master local nuances and how our products should adapt in specific contexts.
Requirements
- Excellent communicator with positive, proactive “can-do” attitude – sees the possibilities in what our products can do;
- Deep understanding of at least one Faria product – the ins and outs of specific features, how they interrelate with one another, and how to problem-solve detailed requests;
- Ability to effectually break down complex requirements into solution capabilities, benefits, and best practices;
- Thrives in customer-facing settings – enjoys talking with educators and supporting schools;
- Deep understanding of K-12 schools and their unique challenges;
- Strong track record of cross-departmental collaboration.
- For Solutions Engineers in APAC / China, fluent Mandarin skills are also required.
