Manager

• Account Management: Serve as the primary point of contact for our strategic customers. Develop a deep understanding of each customer's business, goals, and challenges. Build and maintain strong, long-lasting relationships with key stakeholders.
• Customer Satisfaction: Proactively address customer inquiries, issues, and concerns. Collaborate with cross-functional teams to deliver exceptional service and support.
• Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
• Revenue Growth: Identify opportunities for upselling and cross-selling Campspot's products and services. Develop and execute account-specific growth strategies. Meet or exceed revenue targets and KPIs for assigned accounts.
• Strategic Planning: Work with customers to create and execute strategic plans that align with their business objectives. Provide insights and recommendations to improve the customer experience and drive success.
• Data Analysis and Reporting: Monitor customer account performance and analyze usage data. Prepare and present reports on key account metrics and trends. Use data-driven insights to identify areas for improvement and optimization.
• Customer Onboarding: Welcome new customers and ensure a smooth onboarding process. Complete park setup, data migration, and other implementation tasks. Provide product/service demonstrations and training to new customers. Address any initial inquiries or concerns promptly.

(INTERNAL APPLICANTS) Strategic Accounts Manager

Salary

Job Level

About the role

Requirements

Vice President of Marketing

Content Strategist

Customer Success Manager

Senior Director, Customer Success

Client Support Specialist