Camp Strategy

Manager

• Account Management: Serve as the primary point of contact for our strategic customers. Develop a deep understanding of each customer's business, goals, and challenges. Build and maintain strong, long-lasting relationships with key stakeholders.
• Customer Satisfaction: Proactively address customer inquiries, issues, and concerns. Collaborate with cross-functional teams to deliver exceptional service and support.
• Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
• Revenue Growth: Identify opportunities for upselling and cross-selling Campspot's products and services. Develop and execute account-specific growth strategies. Meet or exceed revenue targets and KPIs for assigned accounts.
• Strategic Planning: Work with customers to create and execute strategic plans that align with their business objectives. Provide insights and recommendations to improve the customer experience and drive success.
• Data Analysis and Reporting: Monitor customer account performance and analyze usage data. Prepare and present reports on key account metrics and trends. Use data-driven insights to identify areas for improvement and optimization.
• Customer Onboarding: Welcome new customers and ensure a smooth onboarding process. Complete park setup, data migration, and other implementation tasks. Provide product/service demonstrations and training to new customers. Address any initial inquiries or concerns promptly.

(INTERNAL APPLICANTS) Strategic Accounts Manager