Camp Strategy

Manager

• Serve as the primary point of contact for our strategic customers.
• Develop a deep understanding of each customer's business, goals, and challenges.
• Build and maintain strong, long-lasting relationships with key stakeholders.
• Proactively address customer inquiries, issues, and concerns.
• Collaborate with cross-functional teams to deliver exceptional service and support.
• Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
• Identify opportunities for upselling and cross-selling Campspot's products and services.
• Develop and execute account-specific growth strategies.
• Meet or exceed revenue targets and KPIs for assigned accounts.
• Work with customers to create and execute strategic plans that align with their business objectives.
• Provide insights and recommendations to improve the customer experience and drive success.
• Monitor customer account performance and analyze usage data.
• Prepare and present reports on key account metrics and trends.
• Use data-driven insights to identify areas for improvement and optimization.
• Collect data and facilitate handoffs between Sales and Implementation teams when customers bring on new properties.
• Coordinate with Implementation Manager to ensure smooth onboarding process for new properties.
• Participate in post-live early success calls with new properties to ensure users are comfortable with software and setup is accurate.

Strategic Accounts Manager

Product Manager

• Develop and own a clear product vision and multi-quarter roadmap for the PMS that aligns with company strategy and the real-world needs of campground operators.
• Anticipate where the platform needs to go — don’t wait for problems to surface.
• Bring forward strategic opportunities and risks before they reach stakeholders.
• Synthesize operator feedback, market signals, and internal data into a coherent point of view on what to build and why.
• Develop genuine expertise in how campground businesses operate — seasonality, staffing models, revenue levers, compliance considerations, and the day-to-day realities of park management.
• Partner closely with engineering, design, sales, customer success, and support to define requirements and deliver well-scoped, high-quality releases.
• Bridge the gap between operator needs and technical constraints — translate complexity in both directions without losing fidelity.
• Oversee the development and health of integrations with payment processors, channel managers, OTAs (from an operator configuration standpoint), and other tools campgrounds use to run their business.
• Define and track KPIs that reflect real operator outcomes: platform adoption, feature utilization, reservation throughput, time-on-task, and retention.
• Bring an AI-native working style to the team — actively use AI tools in your own workflow for research, synthesis, spec writing, and iteration.
• Lead sprint planning, reviews, and retrospectives with clear intent — not just ceremony.

Strategic Accounts Manager

Senior Product Manager