Lovehoney Group

Customer Care Representative

Lovehoney Group

full-time

Posted on:

Origin:  • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Respond to customer inquiries promptly and professionally, ensuring DPA checks are completed before providing information, and document cases accurately.
  • Solve problems and conduct investigations.
  • Build and maintain thorough product knowledge.
  • Collaborate effectively with team members and other regions.
  • Complete administrative tasks as required.
  • Maintain quality and productivity KPIs.

Requirements

  • Fluency in English - fluency in French and/or German is a big plus.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Patience, empathy, and a genuine desire to help customers.
  • Ability to work effectively in a team and adapt to a fast-paced environment.
  • Previous customer service experience is a plus.
  • Excellent PC skills, including Microsoft 365 and CRM systems.