Customer Service – Gut Health
embelly
Customer Service Representative – Bookings & Complaints
ehotel®
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteSalary
💰 €2,600 - €3,000 per month
Job Level
Mid-LevelSenior
About the role
- You provide friendly, professional support to customers for booking inquiries, individual requests, and the preparation of tailored offers
- As the central point of contact between our customers and hotels worldwide, you handle questions, requests, or problems and ensure a smooth booking process
- You independently make bookings and reliably send all relevant information and documentation to customers and hotels
- You ensure a smooth payment process — from creation and verification to adjustment of payment methods
- After thorough onboarding, you take responsibility for complaints handling and work cross-functionally to resolve issues
- You make independent decisions regarding refunds, liaise closely with our booking partners, communicate directly with hotels and customers, and finalize the refund process
- Together with our product management team, you identify technical optimization opportunities to continuously reduce our complaints rate
Requirements
- You have experience in customer service, ideally in the hotel or travel industry
- You have strong technical understanding and a quick grasp of new information
- You demonstrate strong service and customer orientation, work independently, and have excellent communication skills
- You think analytically, work in a structured and goal-oriented way, and quickly find suitable solutions through precise questioning
- You enjoy teamwork as well as independent work, and are reliable and resilient
- You are fluent in German and English (business proficient); additional languages are a plus.
Benefits
- Permanent employment contract and long-term prospects
- Working hours Monday–Friday between 08:00 and 18:00 with hybrid work options
- Discounted Deutschlandticket for your commute
- Free fruit and beverages & regular company and team events
- 28 days of annual leave
- Employer contribution to occupational pension scheme
- Anniversary bonuses for long service
- Centrally located, air-conditioned office in Prenzlauer Berg
- Experience-based salary between €2,600 – €3,000 gross per month, plus performance-related bonuses after successful completion of the probationary period
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceservice orientationindependent workcommunication skillsanalytical thinkingstructured workgoal-orientedproblem-solvingteamworkreliability
