ehotel®

Financial Planning and Analysis

• Overall responsibility for finance and accounting, controlling, treasury and risk management
• Development and implementation of the financial strategy in close coordination with the Executive Board
• Management of budgeting, forecasting and planning processes
• Responsibility for preparing monthly, quarterly and annual financial statements in accordance with the German Commercial Code (HGB)
• Point of contact for banks, investors, auditors and authorities
• Further development of our financial processes, systems and reporting
• Leadership and development of our finance team
• Support for strategic projects, M&A and investment decisions

Chief Financial Officer – m/f/d

Executive Assistant

• You will work closely with executive management and support both day-to-day operations and strategic projects
• You will independently manage, coordinate and track tasks, appointments and projects – ensuring everything runs smoothly
• Your presentations, analyses and decision briefs will provide a solid basis for important company decisions
• You will handle a variety of special projects, e.g. market and competitor analyses or research into new locations
• As a communicative interface, you will maintain exchanges with internal departments and external partners
• You will organize meetings, take minutes and ensure structured preparation and follow-up
• You will contribute your own ideas and actively participate in process optimizations and digitalization initiatives

Human Resources

• You are the first point of contact for our employees and provide competent, friendly and solution-oriented support for all HR-related questions
• You keep our personnel master data up to date and support onboarding and offboarding processes — including preparing all necessary certificates
• In recruiting, you ensure applications are processed quickly and professionally, communicate directly with applicants, and post job advertisements on the appropriate platforms
• You coordinate and create onboarding plans for new colleagues and ensure their start with us is welcoming, structured and motivating
• You keep an overview of vacation, working hours and absences
• You collect, verify and prepare all relevant data for payroll reliably
• You actively participate in our workplace health promotion activities, contributing to a healthy and motivated team

HR Assistant

Account Manager

• You ensure our hotel content is always up to date — by updating, optimizing and performing quality checks
• You manage our hotel partners and suppliers, maintain collaborative relationships and ensure smooth operations through reporting and audits
• You support our hotel procurement team in expanding and enhancing the hotel program for our corporate clients
• You accompany new hotel partners from onboarding through activation of contracted rates
• You coordinate our international database team and ensure processes run efficiently
• You support other departments on projects and contribute your expertise where it is needed
• You create and maintain manuals, process documentation and training materials

Hotel Account Manager

Customer Support

• You provide friendly, professional support to customers for booking inquiries, individual requests, and the preparation of tailored offers
• As the central point of contact between our customers and hotels worldwide, you handle questions, requests, or problems and ensure a smooth booking process
• You independently make bookings and reliably send all relevant information and documentation to customers and hotels
• You ensure a smooth payment process — from creation and verification to adjustment of payment methods
• After thorough onboarding, you take responsibility for complaints handling and work cross-functionally to resolve issues
• You make independent decisions regarding refunds, liaise closely with our booking partners, communicate directly with hotels and customers, and finalize the refund process
• Together with our product management team, you identify technical optimization opportunities to continuously reduce our complaints rate

Customer Service Representative – Bookings & Complaints

Software Engineer

• Technical and organizational leadership of an agile development team
• Active participation in software development (hands-on coding, code reviews, architectural decisions)
• Responsibility for code quality, maintainability and the further development of our software solutions
• Planning and management of development projects in close coordination with Product Management and executive management
• Promoting the professional development of the team through coaching, mentoring and knowledge transfer
• Introduction and enforcement of modern development standards, tools and processes (e.g. CI/CD, automated testing)
• Acting as an interface to other IT departments and external partners

Lead Developer, Software Architecture

• Du betreust unsere Kunden freundlich und professionell bei Buchungsanfragen, individuellen Anliegen und der Erstellung passender Angebote
• Als zentrale Schnittstelle zwischen unseren Kunden und Hotels weltweit kümmerst du dich um Fragen, Wünsche oder Probleme und sorgst für einen reibungslosen Buchungsablauf
• Du nimmst eigenständig Buchungen vor und übermittelst alle relevanten Informationen und Unterlagen zuverlässig an Kunden und Hotels
• Du stellst einen reibungslosen Zahlungsprozess sicher – von der Erstellung über die Prüfung bis zur Anpassung der Zahlungsmittel
• Nach einer fundierten Einarbeitung übernimmst du Verantwortung im Bereich Reklamationen und arbeitest abteilungsübergreifend an der Lösung von Problemen
• Du entscheidest eigenständig über Erstattungen, stehst in engem Austausch mit unseren Buchungspartnern, kommunizierst direkt mit Hotels und Kunden und finalisierst den Erstattungsprozess
• Gemeinsam mit unserem Produktmanagement identifizierst du technische Optimierungsmöglichkeiten, um unsere Reklamationsquote kontinuierlich zu reduzieren

Mitarbeiter Kundenservice – Buchungen, Reklamationen

Sales

• Aktive Ansprache und Gewinnung von Neukunden im Firmenkundenbereich
• Beratung von potenziellen Kunden zur Nutzung unserer Buchungsplattform
• Pflege und Ausbau bestehender Kundenbeziehungen
• Erstellung von Angeboten und Verträgen in Anlehnung der vorgegebenen Richtlinien
• Präsentation unserer Systeme via Onlinedemo
• Analyse und Bewertung neuer Marktsegmente und Geschäftsmöglichkeiten

Sales Manager

• Pflege und Aktualisierung von Hotel-Content durch Aktualisierung, Optimierung und Qualitätschecks
• Betreuung von Hotelpartnern und Lieferanten, Reporting und Audits zur Sicherstellung reibungsloser Abläufe
• Unterstützung des Hoteleinkaufs beim Ausbau und der Attraktivitätssteigerung des Hotelprogramms für Firmenkunden
• Begleitung neuer Hotelpartner vom Onboarding bis zur Freischaltung der Vertragsraten
• Koordination des internationalen Datenbank-Teams und Sicherstellung effizienter Prozesse
• Unterstützung anderer Fachbereiche bei Projekten und Einbringung von Expertise
• Erstellung und Pflege von Handbüchern, Prozessdokumentationen und Schulungsunterlagen