Customer Service Representative – Bookings & Complaints
ehotel®
Customer Service Coordinator
Tiens
internship
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Fast and professional response to customer inquiries via phone, email, and live chat
- Provide accurate and detailed information about products and services
- Resolve customer complaints and issues efficiently, with empathy and professionalism
- Collaborate with team members to continuously improve the customer experience
- Actively participate in training, team meetings, and knowledge sharing
- Support marketing initiatives, including social media management and content promotion
- Assist with special customer service projects as needed
- Provide exceptional customer service for the TIENS network in Europe, both online and offline
- Organize, prepare for, and actively participate in events, meetings, and trainings.
Requirements
- Excellent command of German and English
- Strong communication skills
- Excellent online and offline marketing skills
- Proactive, motivated team player; able to work independently
- Proficient with PC and the MS Office suite
Benefits
- The office has excellent public transport connections
- A motivated team that supports one another
- Opportunity to contribute your individual strengths
- Coffee, tea and water available free of charge
- Paid internship
- Possibility of a full-time position after the internship.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesocial media managementcontent promotionmarketing skillsMS Office
Soft skills
communication skillsempathyteam playerproactivemotivatedindependent
