Tiens

Customer Support

• Fast and professional response to customer inquiries via phone, email, and live chat
• Provide accurate and detailed information about products and services
• Resolve customer complaints and issues efficiently, with empathy and professionalism
• Collaborate with team members to continuously improve the customer experience
• Actively participate in training, team meetings, and knowledge sharing
• Support marketing initiatives, including social media management and content promotion
• Assist with special customer service projects as needed
• Provide exceptional customer service for the TIENS network in Europe, both online and offline
• Organize, prepare for, and actively participate in events, meetings, and trainings.

Customer Service Coordinator

Financial Planning and Analysis

• Oversee and support accounting and finance operations across regional branches
• Ensure accurate recording of daily sales, collections, and financial transactions
• Prepare and submit timely internal financial reports and ensure compliance with tax and corporate obligations
• Manage payments for suppliers, services, payroll, and commissions according to company policies
• Monitor inventories, fixed assets, and support audits and financial reviews
• Coordinate with Regional and Corporate Finance teams to maintain transparency and operational efficiency

Financial Accountant

• Manage financial software, including DATEV, SAP and Lexware
• Plan, implement and monitor budgets (monthly, quarterly and annual)
• Calculate distributor bonuses and execute bank transfers for the Germany branch and region
• Work closely with external CPAs on accounting tasks and support interactions with the tax authorities
• Handle VAT-related matters and liaise with tax accountants on finance issues
• Prepare all payments and manage the company’s bank accounts
• Verify and record all incoming invoices
• Support the customer service team and perform other tasks as assigned by the Country Manager or regional management.

Customer Service Coordinator

Financial Accountant

Finance Coordinator