Tiens

Human Resources

• Partner with regional executives to map out workforce plans that support regional expansion.
• Provide change management support during organizational shifts and market entries.
• Act as a direct communication bridge between Global HQ HR and local regional entities.
• Deliver data-driven people insights to regional leadership to improve operational efficiency.
• Design localized talent acquisition strategies for executive and high-impact sales leadership roles.
• Manage regional succession planning to ensure strong leadership pipelines for emerging markets.
• Conduct annual regional talent reviews and design targeted upskilling programs.
• Facilitate competitive cross-border onboarding experiences tailored to regional nuances.
• Implement standardized corporate appraisal systems adapted to local market conditions.
• Coach regional country managers on performance enablement and constructive feedback loop styles.
• Drive a high-performance culture aligned with Tiens Group’s values and direct-selling business model.
• Oversee employee engagement initiatives to reduce cross-border turnover rates.
• Monitor localized labor law developments across all assigned countries to mitigate legal risk.
• Resolve complex employee relations, grievances, and local compliance conflicts.
• Advise on standard compensation adjustments and localization of corporate benefit schemes.

Regional HR Business Partner

Project Manager

• Lead the implementation and rollout of AI-powered solutions across European subsidiaries and distributor networks.
• Coordinate with internal and external stakeholders, including technical teams, sales teams, and local business units.
• Establish a structured process for collecting AI-related business requirements from subsidiaries and distributors.
• Analyze, prioritize, and document business needs, use cases, and improvement opportunities.
• Monitor the progress of requirement implementation and provide regular updates to stakeholders.
• Coordinate regional testing activities for AI applications and intelligent agents.
• Collect and analyze feedback regarding functionality, usability, stability, and market suitability.
• Act as the primary liaison between Europe and global headquarters for AI-related projects.
• Establish project management frameworks, timelines, and performance tracking mechanisms.
• Provide recommendations to adapt AI solutions to European market needs, regulations, and business practices.

Regional AI Project Manager

• Partner with regional executives to map out workforce plans that support regional expansion.
• Provide change management support during organizational shifts and market entries.
• Act as a direct communication bridge between Global HQ HR and local regional entities.
• Deliver data-driven people insights to regional leadership to improve operational efficiency.
• Design localized talent acquisition strategies for executive and high-impact sales leadership roles.
• Manage regional succession planning to ensure strong leadership pipelines for emerging markets.
• Conduct annual regional talent reviews and design targeted upskilling programs.
• Implement standardized corporate appraisal systems adapted to local market conditions.
• Coach regional country managers on performance enablement and constructive feedback loop styles.
• Monitor localized labor law developments across all assigned countries to mitigate legal risk.
• Resolve complex employee relations, grievances, and local compliance conflicts.

Customer Support

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Resolve customer complaints and issues promptly and with empathy.
• Collaborate with team members to improve the customer experience.
• Participate in training sessions and team meetings.
• Assist with additional customer service projects as needed.
• Provide excellent customer service to Tianshi’s networks across Europe via online and offline channels.
• Organize, prepare for, and actively participate in events, meetings, and training sessions.

Customer Service Intern

• Bearbeitung von Kundenanfragen per Telefon, E-Mail und Live-Chat
• Bereitstellung von Informationen zu Produkten und Dienstleistungen
• Zeitnahe und empathische Bearbeitung von Kundenbeschwerden und -anliegen
• Zusammenarbeit mit Teammitgliedern zur Verbesserung der Kundenerfahrung
• Teilnahme an Schulungen und Teammeetings
• Unterstützung bei weiteren Kundenservice-Projekten nach Bedarf
• Betreuung der Tianshi-Netzwerke in ganz Europa über Online- und Offline-Kanäle
• Organisation, Vorbereitung und aktive Teilnahme an Events, Meetings und Schulungen

Praktikant im Kundenservice

• Respond to customer inquiries via phone, email, and live chat
• Provide information about products and services
• Resolve customer complaints and issues in a timely and empathetic manner
• Collaborate with team members to enhance the customer experience
• Participate in training sessions and team meetings
• Assist with additional customer service projects as needed
• Provide excellent customer service to Tianshi's networks across Europe via online and offline channels
• Organize, prepare and actively participate in events, meetings and training sessions.

Customer Service Intern, German Speaking

Financial Planning and Analysis

• Oversee and manage daily accounting operations, including general ledger, accounts payable/receivable, payroll, and bank reconciliations.
• Oversee the finance system and maintain close collaboration with the CPA on all external accounting matters, ensuring timely provision of required documents to the CPA and the State Tax Inspectorate.
• Process distributor bonuses and manage banking operations for local branches with accuracy and compliance.
• Strategically plan, implement, and monitor budgets on a monthly, quarterly, and annual basis to ensure financial efficiency and alignment with business goals.
• Manage and deliver accurate internal and external financial reports on a weekly, monthly, and yearly schedule.
• Provide financial and operational support to the customer service team and contribute to additional projects assigned by the Country Manager.
• Analyze financial performance, identify trends, and provide insights to support business strategy and decision-making.
• Support finance projects delegated by the regional team.

Regional HR Business Partner

Regional AI Project Manager

Regional HR Business Partner

Regional HR Business Partner

Regional HR Business Partner

Regional HR Business Partner

Customer Service Intern

Praktikant im Kundenservice

Customer Service Intern, German Speaking

Financial Accountant Coordinator – Middle East