Lovehoney Group

Sales

• Develop and execute key account strategies to drive growth across high-value accounts in EMEA.
• Build and maintain strong relationships with decision-makers, positioning Lovehoney as the preferred partner.
• Manage strategic activities with our key customers, including annual business reviews and contract negotiations.
• Ensure optimal product positioning and complete portfolio coverage.
• Work closely with account managers to align on key account strategies and oversee execution.
• Partner with internal teams to leverage customer insights and enhance product offerings.

Sales Manager, B2B

Account Manager

• Develop and execute a strategic plan to secure new key accounts across mainstream retail sectors, including mass, pharmacy, grocery, lifestyle, hospitality, and beauty.
• Research potential retail partners using LinkedIn, RangeMe, and industry databases; initiate contact and secure meetings.
• Build compelling business cases and presentations tailored to target accounts; present internally and externally to secure buy-in.
• Attend trade shows and industry events to build pipeline and represent the brand.
• Identify and pursue new market opportunities, including emerging retailers and adjacent industries.
• Serve as the primary point of contact for key ecommerce and brick-and-mortar retail accounts in North America.
• Develop tailored sales and marketing programs to drive growth within each account, including cooperative marketing and promotional initiatives.
• Lead cross-functional collaboration with Marketing, Operations, Finance, and Customer Care to support account needs and ensure successful product launches.
• Conduct regular site audits and store visits to ensure compliance with brand guidelines and maximize product visibility.
• Maintain and grow a portfolio of accounts with annual revenue exceeding $500k USD.
• Provide accurate sales forecasts by brand and account.
• Track performance against targets and adjust strategies as needed.
• Monitor competitive activity and market trends to inform growth strategies.

Territory Manager – Mainstream

Administrative Assistant

• Accurately create and update product records across internal systems, ensuring information is always current and reliable.
• Take ownership of small-scale projects that contribute to the strength and clarity of our product portfolio.
• Provide essential administrative support to the wider Product Development team to keep everything running smoothly.
• Act as a go-to contact for internal queries related to product data and documentation.

Product Development Assistant

Ecommerce

• Support market P&L performance through budgeting, investment allocation, forecasting and commercial planning, working closely with the Market Lead.
• Contribute to the development and execution of market-specific commercial strategy, identifying high-impact growth opportunities and recommending commercial priorities.
• Monitor daily trading performance, identify commercial risks and opportunities, and work with the Ecommerce Trading Manager and wider teams to optimise performance.
• Align Performance Marketing and Onsite Trading with commercial priorities and challenge execution where necessary.
• Build strong relationships with global execution teams and influence cross-functional stakeholders to achieve market objectives.

Senior Ecommerce Growth Manager – Brandstores

Senior Ecommerce Growth Manager

Senior Ecommerce Growth Manager – EMEA

Senior Ecommerce Growth Manager – APAC

Content Marketing Manager

• Support moderation and quality control of user-generated content (reviews, Q&A, community interactions).
• Handle escalated review cases according to moderation guidelines.
• Monitor review syndication and content quality across brand shops and partner platforms.
• Ensure new product launches are correctly integrated into review systems.
• Identify operational inconsistencies and escalate issues where needed.
• Assist with monitoring community/forum activity.
• Support operational aspects of user research and customer feedback initiatives.
• Contribute ideas to improve operational efficiency and review quality processes.
• Help optimize workflows and reporting structures.

Working Student – Community & User Generated Content Operations

Customer Support

• Lead and develop a high performing customer care team through coaching, performance management, and regular feedback. Create a positive and accountable team environment that promotes engagement, professionalism, and continuous learning.
• Oversee daily operations across all customer channels, ensuring fair workload distribution, effective resource planning, and full coverage to meet service level expectations. Monitor real time performance and adjust priorities as needed.
• Own and track key performance indicators including service levels, customer satisfaction, resolution rates, productivity, quality, and attendance. Provide regular reporting with clear insights and actionable recommendations.
• Manage customer escalations and complex cases with a focus on timely resolution, root cause analysis, and improving overall customer experience. Work closely with internal teams to resolve issues and prevent recurrence.
• Drive quality and compliance standards through structured coaching, feedback loops, and alignment with internal policies and regulatory requirements. Ensure consistency in customer communication and service delivery.
• Collaborate cross functionally with product quality, marketing, operations, and technical teams to ensure accurate information flow, support business initiatives, and align customer care with wider organizational priorities.
• Identify opportunities for process improvement, system enhancements, and workflow optimization to increase efficiency and scalability. Lead implementation of improvements to enhance both team productivity and customer experience.
• Support training, onboarding, and ongoing development programs to ensure the team is equipped with the knowledge, tools, and skills required to succeed.

Sales Manager, B2B

Territory Manager – Mainstream

Territory Manager – Mainstream

Product Development Assistant

Senior Ecommerce Growth Manager – Brandstores

Senior Ecommerce Growth Manager

Senior Ecommerce Growth Manager – EMEA

Senior Ecommerce Growth Manager – APAC

Working Student – Community & User Generated Content Operations

Customer Care Manager