ECIS, the Educational Collaborative for International Schools

Manager

• Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)
• Creatively use tools to maximize meaningful communication and client interface
• Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
• Leverage other teams (Support, Implementation, PD, etc) to serve client needs
• Provide consultative partnerships to maximize product and service efficacy for clients
• Track and understand the health of clients within the portfolio
• Identify at-risk situations and partner with the Regional Lead or Director to address these
• Leverage relationships and communication to meet retention/renewal goals
• Identify and deploy micro-campaigns
• Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
• Partner with Sales to nurture upsell/cross-sell leads

School Experience Manager

Solutions Engineer

• Working with new and existing customers, managing the end-to-end sales process to achieve Faria’s high growth strategy and new sales and cross-selling goals.
• Complete engagement outreach and pipeline follow-up with thoughtful strategy, purposeful segmentation, and appropriate urgency.
• Conduct online demonstrations for schools, articulating value propositions persuasively and exhibiting empathy for customers' jobs to be done.
• Maintain a healthy, consistent sales pipeline and keep our CRM up to date.
• Report sales activities, campaign metrics, and sales results.
• Collaborate with other internal teams to ensure aligned messaging and share best practices and process improvements.
• Represent Faria Education Group by presenting at conferences and fostering community among Faria customers.
• Closely following trends within the education technology sector.

Solutions Consultant

Social Media Manager

• **Key Responsibilities**
• **Strategy & Planning**
• - Develop and execute a multi-channel social media strategy aligned with business goals, product launches, and marketing campaigns.
• - Identify the right platforms and content formats to reach target personas in the SaaS/B2B space.
• - Create a consistent brand voice tailored to each social platform.
• **Content Creation & Management**
• - Produce, publish, and manage high-quality content including posts, short-form videos, thought-leadership threads, customer stories, and product updates.
• - Maintain an editorial calendar that supports product releases, brand initiatives, and industry moments.
• - Coordinate with design, product marketing, and demand gen teams to develop compelling assets.
• **Community Engagement**
• - Build and nurture an active online community—responding to comments, engaging in relevant conversations, and elevating customer voices.
• - Proactively monitor industry trends, competitor activity, and emerging topics.
• - Collaborate with Customer Success to spotlight users and integrate social proof.
• **Analytics & Optimization**
• - Track performance metrics (reach, engagement, CTR, follower growth, share of voice, sentiment, etc.).
• - Use analytics to optimize content and inform future strategy.
• - Report insights and recommendations to marketing leadership.
• **Campaign Collaboration**
• - Partner with demand gen on paid social campaigns, A/B testing, and funnel-driving initiatives.
• - Support product launches with social content plans that build anticipation and adoption.
• Coordinate with PR for thought leadership, press, and event coverage.

Social Media Marketing Manager

• Drive new business acquisition and revenue growth for Faria products across Cambridge and British international schools globally.
• Build and manage a robust pipeline through outbound prospecting, networking, and strategic relationship development.
• Lead the full sales cycle from initial outreach through negotiation and close.
• Achieve and exceed quarterly and annual ARR targets
• Become the voice of Cambridge and British schools within Faria, deeply understanding their unique curriculum needs, assessment frameworks, and operational challenges.
• Conduct product demonstrations that showcase how Faria products address the specific requirements of Cambridge programmes (IGCSE, AS/A Level, etc.) and British curriculum frameworks.
• Gather and synthesize customer feedback to inform product development and positioning.
• Make cold calls, knock on doors (both virtually and in person), and persistently pursue conversations with school heads, curriculum leaders, and academic directors.
• Attend conferences, school fairs, and regional education events to build relationships and generate leads.
• Create your own collateral, case studies, and pitch materials when needed to win deals.
• Partner with Product teams to advocate for features and enhancements that serve Cambridge/British school needs
• Work with Marketing to develop segment-specific campaigns, content, and positioning.
• Collaborate with Customer Success to ensure smooth handoffs and identify expansion opportunities within existing accounts.

Senior Solutions Consultant, MEA

Sales Development Rep

• Initiate contact with potential customer schools through cold-calling, outreach and responding to inbound leads
• Educate leads on the value of Vectare and nurture them until they are qualified and ready to talk with a Schools Consultant
• Schedule meetings and introduce leads to their new point of contact
• Support the Sales team with pre-conference outreach (calls and email)
• Work closely with Marketing and follow up with prospects on marketing campaigns
• Persistent drive to call and email schools each day
• Maintain detailed documentation of leads and contribute to improving data accuracy in Salesforce CRM
• Researched prospects
• Sent up to 100 prospecting emails.
• Had at least 20 phone conversations with stakeholders.
• Updated the CRM
• Collaborated with sales teams on their sales plan for the region

Sales Development Representative

• Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences
• Creatively use tools to maximize meaningful communication and client interface
• Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
• Leverage other teams (Support, Implementation, PD, etc) to serve client needs
• Provide consultative partnerships to maximize product and service efficacy for clients
• Track and understand the health of clients within the portfolio
• Identify at-risk situations and partner with the Regional Lead or Director to address these
• Leverage relationships and communication to meet retention/renewal goals
• Manage 60+ day past-due invoices
• Identify and deploy micro-campaigns
• Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
• Partner with Sales to nurture upsell/cross-sell leads

• **Responsibilities:**
• - Lead and mentor the web team, providing guidance, support, and fostering a collaborative and high-performing environment.
• - Manage team workflow, prioritize tasks, and allocate resources efficiently to meet deadlines and objectives.
• - Develop and implement a comprehensive web strategy aligned with Faria's overall marketing and business objectives.
• - Oversee all aspects of website management, including content strategy, design, development, SEO, and user experience.
• - Ensure the website aligns with Faria's brand identity and visual guidelines, maintaining a consistent and engaging user experience.
• - Monitor and analyze website performance using Google Analytics and other relevant tools to identify areas for improvement.
• - Develop and implement A/B tests and other optimization strategies to enhance website conversion rates, engagement, and overall effectiveness.
• - Generate regular reports on website performance, providing insights and recommendations to stakeholders.
• - Maintain a strong understanding of web technologies, trends, and best practices.
• - Collaborate with developers and other technical resources to implement website enhancements, updates, and new features.
• - Ensure website security, stability, and compliance with relevant regulations and standards.
• - Work closely with cross-functional teams, including marketing, product, and sales, to understand their needs and support their objectives.
• - Communicate effectively with stakeholders at all levels, providing updates on website performance, initiatives, and progress.

Web Manager

Product Designer

• Faria is seeking a talented UX Designer who'll join our team to design intuitive user experiences for educational analytics dashboards, ensuring complex data insights are accessible to educators and administrators. Create user-centered design solutions that improve decision-making workflows in K-12 educational environments.
• Key Responsibilities
• - Design user interfaces for attendance, activities, admissions, and academic performance dashboards
• - Conduct user research with early adopter schools to understand educator workflows and pain points
• - Create wireframes, prototypes, and detailed design specifications for development teams
• - Establish design systems and component libraries for consistent user experience
• - Collaborate with Product Manager on feature prioritization based on user needs analysis
• - Ensure accessibility compliance (WCAG standards) for educational technology users
• - Design data visualization approaches that make complex analytics actionable for non-technical users

UX Designer

• Drive new business acquisition and revenue growth for SchoolsBuddy across international and independent schools globally, and explore opportunities for SchoolsBuddy in the US public school market
• Build and manage a robust pipeline through outbound prospecting, networking, and strategic relationship development
• Lead the full sales cycle from initial outreach through negotiation and close
• Achieve and exceed quarterly and annual ARR targets
• Become the voice of activities directors and student services leaders within Faria, deeply understanding their challenges in managing co-curricular programs, sports schedules, facilities, registrations, and communications
• Conduct product demonstrations that showcase how SchoolsBuddy solves real operational pain points—from activity sign-ups and attendance tracking to trip planning and facility management
• Gather and synthesize customer feedback to inform product development and positioning
• Stay current on competitive landscape including SOCS, Clipboard, and other activity management solutions
• Make cold calls, knock on doors (virtually and in person), and persistently pursue conversations with heads of co-curricular, activities coordinators, directors of student life, and operations leaders
• Attend conferences, school fairs, and regional education events to build relationships and generate leads
• Create your own collateral, case studies, and pitch materials when needed to win deals
• Partner with Product teams to advocate for features and enhancements that serve activities and student services needs
• Work with Marketing to develop segment-specific campaigns, content, and positioning
• Collaborate with Customer Success to ensure smooth handoffs and identify expansion opportunities within existing accounts.

Senior Solutions Consultant

Customer Support

• Vectare is looking for a proactive, empathetic, and customer-focused individual to join our **Customer Services Team** based at our Loughborough Head Office. As a key member of the team, you’ll play a vital role in delivering an outstanding experience to parents and schools who rely on our school bus services.
• This is a fast-paced, varied role that combines reactive and proactive communication, ensuring every customer receives timely, accurate, and friendly support via phone and email. You’ll be a central point of contact during live service hours, helping to manage real-time operational updates, resolve issues efficiently, and keep parents informed and reassured.
• You’ll work closely with a collaborative and supportive team, managed by our Operations Lead, and contribute directly to the smooth running of our nationwide school transport network. Typical shifts are 07:00 – 15:00 and 11:00 – 19:00, providing cover during key school travel times.
• Key responsibilities
• - Serve as the primary point of contact for parents and guardians utilizing our school transportation services, offering professional support via phone and email.
• - Deliver real-time operational support during live school bus operations, ensuring clear and timely communication between parents, drivers, and schools.
• - Monitor service performance, respond to delays or disruptions, and keep customers proactively updated.
• - Accurately record customer interactions, queries, and resolutions within Vectare’s internal systems.
• - Collaborate with colleagues across the Operations and Technology teams to resolve complex or recurring issues.
• - Identify opportunities to improve processes and enhance the overall customer experience.
• - Uphold Vectare’s high standards of professionalism, empathy, and attention to detail in every interaction.

Customer Support Representative

Full-stack Engineer

• Lead technical architecture decisions for the SpotLight web application
• Lead the technical architecture and development of the SpotLight application, working across the entire technology stack from data platform integration to user interface delivery
• Develop and maintain front-end dashboard interfaces and back-end API services
• Integrate with Faria Data Platform and external educational systems
• Mentor and guide a junior full-stack engineer
• Establish code quality standards, testing protocols, and deployment practices
• Collaborate with data engineers on schema design and API contracts

Lead Full-Stack Engineer

• We are seeking experienced Solutions Engineers to support our sales and client experience teams with the in-depth product knowledge and understanding required to help schools realize the full value of Faria products and services.
• You will be responsible for using Faria products to craft unique solutions to schools’ needs, offering in-depth training and guidance to schools, and collaborating closely with sales and client experience teams to drive new revenue and increase retention.
• You will bridge the gap between product and customer, ensuring solution fit, smooth onboarding, and continued product value.
• Key Responsibilities:
• Product Demonstrations: Own the best practices of product demonstrations, step in to assist sales representatives with complex demonstrations, and provide internal training and refresher courses to our sales force as needed.
• Tailored solutions: Leverage our the capabilities of our software systems and work to design workflows that address each school’s unique needs and goals; serve as a problem-solving thought partner to our schools and teams.
• Close the Feedback Loop with Product Management Teams: Capture market patterns and feature gaps by working closely with schools by understand their pain points; work closely with the product management team to inform the product roadmap. Stay informed of all the latest product releases and how they can impact new schools and existing schools.
• Regional Market Insights: This role is regionally focused in order to ensure adaptation and adjustment to needs of schools in the region. You wil l master local nuances and how our products should adapt in specific contexts.

Product Manager

• Define and execute SpotLight product strategy and roadmap in alignment with Faria's integrated suite vision
• Collaborate with Engineering, Sales, and Client Experience teams to deliver optimal user experiences
• Instruct, direct, and validate development work
• Analyze competitive landscape and market trends in educational analytics
• Establish success metrics and KPIs for product performance, customer outcomes, and value delivered
• Manage stakeholder communication, including executive updates and board reporting
• Prepare documentation, such as Functional Specifications and Technical Specifications;

Product Manager, Senior to Director

Frontend Engineer

• Implement and maintain UI components using Vue.js 2/3, TypeScript, HTML5, and CSS3
• Collaborate with backend engineers and QA engineers to deliver complete features.
• Convert Figma design into scalable, reusable components
• Ensure performance, accessibility (WCAG), and cross-browser compatibility of applications
• Participate in code reviews, technical discussions, and sprint planning
• Contribute to improving front-end architecture, coding standards, and best practices

School Experience Manager

Solutions Consultant

Social Media Marketing Manager

Senior Solutions Consultant, MEA

Sales Development Representative

School Experience Manager

School Experience Manager

Web Manager

UX Designer

Senior Solutions Consultant

Customer Support Representative

Lead Full-Stack Engineer

Solutions Engineer

Product Manager, Senior to Director

Front-End Engineer, Vue.js