Content Strategist
Ground News
Customer Success Manager
DataGrail
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a trusted advisor to DataGrail customers, empowering them to maximize the value of our platform through expert guidance, proactive support, and strategic insights.
- Own the end-to-end customer journey from initial onboarding through ongoing success to ensure long-term value.
- Lead strategic implementations and manage customer onboarding projects, coordinating resources, schedules, and risks to ensure timely and successful delivery.
- Drive adoption and value realization by educating customers on privacy best practices and ensuring they maximize use of the platform.
- Build trusted relationships with key customer stakeholders, including executives, to drive engagement and retention.
- Proactively identify and solve customer challenges by monitoring health, mitigating risks early, and implementing tailored action plans.
- Collaborate cross-functionally with Sales, Product, and Support to enhance customer experience and drive expansion opportunities.
- Optimize and scale customer success processes; contribute to internal initiatives, knowledge sharing, templates, and playbooks.
- Deliver platform demos, onboard and train customers, present customer-facing product roadmaps, and provide structured feedback to influence product development.
- Drive measurable adoption/engagement improvements, identify and mitigate churn risk, and develop training modules for team scalability.
Requirements
- Experience in customer success, account management, and/or onboarding project management in a SaaS environment.
- Practical experience with data privacy tools (e.g., DataGrail) and a strong understanding of data privacy regulations (e.g., GDPR, CCPA). Ability to apply this knowledge to customer use cases.
- Strong project management and problem-solving skills, with the ability to manage multiple priorities.
- Excellent communication and relationship-building skills, with experience working with executive stakeholders.
- A data-driven mindset with the ability to track key metrics and drive continuous improvement.
- A passion for customer success, privacy, and regulatory compliance.
- Ability to educate customers on privacy best practices and deliver product demos.
- Ability to manage onboarding projects, coordinate resources, schedules, and risks.
